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Sally

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Review of the Newbury Building Society, Mortgages:

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Inconsistent advice on paying off mortgage

We’ve had great customer service on the whole however trying to pay off the mortgage was horrendous and took 5 phone calls (hours on the phone) and two trips into branch. Trying to make an online payment was no good because the bank account details were not recognised by my bank. In the end I was told to go in branch to do it. I was told I didn’t need to take anything but found I needed my cheque book. Had to return after the bank holiday weekend. Was advised that I shouldn’t pay for the extra days’ interest but despite providing a covering letter, I received a letter telling me I had extra to pay! I was very excited tt be paying our mortgage off but in the end I was just exasperated! Reviewed on: 12th July 2024

Reply from Newbury Building Society HI Sally, thank you for taking time to let us know. We are sorry to hear about your experience and can understand your frustration. We would like to speak to you about this if you can contact us marketing @newbury.co.uk. Response date: 15th July 2024

Review of the Newbury Building Society, Mortgages:

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Great experience

Lisa Wedge replied to all my queries fully and promptly. The whole process was straightforward and without problems. Reviewed on: 11th November 2019

Reply from Newbury Building Society Hi Sally, thanks for taking the time to leave feedback, we will be sure to share your comments with Lisa. Response date: 12th November 2019

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