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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (1385 reviews)

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4.84

Based on 1,385 reviews, last reviewed 20th May 2026

25% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Lauren Dearlove and Newbury. Lauren Dearlove has been a very good contact. She has been patient and excellent. Apart from a member of staff that spoke very poor English and had d... Read more Reviewed on: 20th May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1385)

Retirement interest only mortgage

Easy to set up a phone interview and answered all my questions. Only issue I had was at application stage, as I wanted a retirement mortgage I had to book twice. Saying that all staff were polite and helpful. Reviewed on: 24th August 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - apologies for the double booking - we will make sure this is clearer. Response date: 27th August 2024

Excellent service, efficient and friendly throughout

Excellent service, efficient and friendly throughout Reviewed on: 24th August 2024

Reply from Newbury Building Society Hello Jane, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th August 2024

Mortgage Application Review

Completed a joint mortgage - sole propietor Mortgage - thank you Newbury for making this happen Reviewed on: 23rd August 2024

Reply from Newbury Building Society Hi Steve, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 27th August 2024

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

..Six star service

I have been with the Newbury for many years and they have consistently displayed amazing customer service, excellent advice, patience and kindness. Nothing has ever been too much trouble and when many other societies would not help, the Newbury did and excelled. When the computer in other institutions 'said no', the Newbury's said 'yes' ! Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Steve, thank you so much for your kind words and taking time to leave feedback. We really appreciate it and will share your comments with our colleagues. Response date: 21st August 2024

Amazing support and service

From start to finish we had full support from NBS. Everyone we spoke to provided us with assistance and they even sounded like they cared. Reviewed on: 12th August 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words, we do appreciate it. Response date: 12th August 2024

You came up with a decent rate and we have enjoyed b...

You came up with a decent rate and we have enjoyed being with you so decided to stay - we were disappointed that you charged a set-up fee though, that seemed a little unnecessary when we are already Members. Reviewed on: 9th August 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - please can you contact us to review this charge - marketing @newbury.co.uk - thanks Emma Response date: 12th August 2024

Newbury are always helpful and want the best for the...

Newbury are always helpful and want the best for their customers. I've been a customer for over 5 years and have had a great experience throughout. Reviewed on: 9th August 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback and for your continued custom. We do appreciate it. Response date: 12th August 2024

From start to finish we had excellent personal servi...

From start to finish we had excellent personal service with options and guidance and the transaction went incredibly smoothly. Reviewed on: 7th August 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 12th August 2024

All went smoothly.

All went smoothly. No problems. Nothing else to say. Reviewed on: 3rd August 2024

Reply from Newbury Building Society Thank you for your review - we're glad to hear everything went smoothly for you! Response date: 5th August 2024

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