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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1231 reviews)

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4.76

Based on 1,231 reviews, last reviewed 30th Nov 2024

5% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I didn’t have any issues at all. I didn’t have any issues at all. When I needed to call it was dealt with promptly. The welcome hamper was a nice surprise. Reviewed on: 30th November 2024

Latest lowest rating:

1

I made an overpayment on 22nd August . I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance an... Read more Reviewed on: 7th September 2024

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1231)

Clear, well-communicated advice and service

Newbury provided clear, well-communicated advice and service (both online and in person) when we renewed our mortgage products. The new products were put in place easily and quickly. Reviewed on: 17th November 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 17th November 2023

Uncomfortable

I am redeeming my mortgage and rang NBS a few months back to find out the exact amount owed. I was told I would be contacted nearer the time, which was fine. To get a call out of the blue and asking really personal questions was very uncomfortable and slightly strange. My first reaction, and apologies to Neisha who was lovely and completely professional and friendly but the first question she asked was my date of birth and name when she had rung me? I understand data protection but that was before anything else. I nearly hung up thinking it was a scam, but then she asked where my funds were coming from. I'm n o money launderer but its none of your business! Frankly I could have said anything... Wouldn't it be better to email/write and schedule a call or zoon call especially from someone with a foreign accent. It's not fair on your staff as I must have been very offhand with her. I was thinking scam before anything else and wasn't thinking straight - apologies if I was rude to her. Reviewed on: 14th November 2023

Reply from Newbury Building Society Hi Kate - thank you for taking the time to leave feedback. We apologise for the experience you have had, we will be looking into this and will be in touch. Response date: 15th November 2023

Mortgage for expats

Positive experience throughout the whole process. The team were prompt to reply to queries and clearly outlined the supporting documentation required so there weren’t delays. Reviewed on: 11th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th November 2023

Extremely helpful

I have a interest only mortgage for which the payments had more than doubled in a year. I had received several messages suggesting I contact the Building Society and eventually did. I was offered, in my opinion, a much better product. I did research and found this product was recommended by a leading comparison website. This has reduced my payments significantly - just wish I had contacted Newbury earlier. Everything was explained well. Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Thank you again. Response date: 13th November 2023

New mortgage

All very straightforward with good and timely communication. Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 13th November 2023

An excellent mortgage service taking account of individual needs

A great service - we were looking for a new mortgage and Newbury had the right product, the right engagement and positive support from the team. Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 13th November 2023

Excellent, trustworthy service

Excellent communication, easy to contact, clear and helpful information given at all times. Appropriate, good value product offered. One of a very few institutions I really feel I can trust. Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th November 2023

Great deal,poor attitude

I’m very happy with the deal I received however it wasn’t put through when I was told and was then insinuated that I was a lier when I said I had sent the signed offer over already, continued to say they hadn’t received it even with prof they had! Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback. We're sorry to hear your experience. So that we can look into this, please can you email us at [email protected]. Thank you. Response date: 16th November 2023

Couldn't have been more helpful

We were helped by Helen King to set up various new accounts. Helen talked me through the many ISA and account options which made the decision of which to choose easier for me. She explained things simply and didn't mind going over things more than once. Excellent customer service. Reviewed on: 6th November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it and will be sure to share your comments with Helen, who will be so pleased to read them. Response date: 7th November 2023

Quick and easy

Polite and helpful staff made it possible for a smooth and quick response. Reviewed on: 6th November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 7th November 2023

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