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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1370 reviews)

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4.80

Based on 1,370 reviews, last reviewed 27th Mar 2026

27% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Fantastic! Fantastic! Everyone was lovely and very helpful! Highly recommend Reviewed on: 27th March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1370)

They was very quick and got everything sorted in a g...

They was very quick and got everything sorted in a good amount of time, they made everything super easy Reviewed on: 2nd August 2024

Reply from Newbury Building Society So glad to hear this, Hollie! Thanks for taking the time to let us know. Response date: 5th August 2024

Fantastic team!

The team at Newbury Building Society have been incredibly efficient and helpful at every step from my perspective. As a first time buyer I expected this process to be daunting and take a long time but the attention to detail and care I have been provided has left me with little worries beyond determining how to furnish my new home. Thank you very much for making this painless and incredibly clear to understand each stage. Reviewed on: 30th July 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it and congratulations on your first home! Response date: 31st July 2024

This is my first mortgage.

This is my first mortgage. Newbury made it very easy and communicated well with me during the process. Reviewed on: 29th July 2024

Reply from Newbury Building Society Hi Craig, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 31st July 2024

Easy process from start to finish.

Easy process from start to finish. Excellent service and communication. Thank you for making everything so easy! Reviewed on: 28th July 2024

Reply from Newbury Building Society Hi Gemma, we appreciate the time taken to leave us a review, thank you. Response date: 31st July 2024

Friendly, helpful, on time.

Friendly, helpful, on time. Good paperwork, Terri consultant in Gary Webster. Reviewed on: 26th July 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 29th July 2024

Very quick and efficient remortgage.

Very quick and efficient remortgage. Good contact throughout Reviewed on: 21st July 2024

Reply from Newbury Building Society Hi Martyn, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd July 2024

Despite endless delays with the conveyancer.

Despite endless delays with the conveyancer Matthew was patient and was tolerant of the problems we were having progessing the re-mortgage. Reviewed on: 19th July 2024

Reply from Newbury Building Society Hi Stephen, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Matthew, who will be so pleased to hear them. Response date: 22nd July 2024

The mortgage traditional, no snags, professionalism

The mortgage was arranged the old-fashioned way (chat with Wokingham manager) and has been managed with similar, no snags, old-fashioned professionalism. Reviewed on: 19th July 2024

Reply from Newbury Building Society Hi Ruth, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd July 2024

Inconsistent advice on paying off mortgage

We’ve had great customer service on the whole however trying to pay off the mortgage was horrendous and took 5 phone calls (hours on the phone) and two trips into branch. Trying to make an online payment was no good because the bank account details were not recognised by my bank. In the end I was told to go in branch to do it. I was told I didn’t need to take anything but found I needed my cheque book. Had to return after the bank holiday weekend. Was advised that I shouldn’t pay for the extra days’ interest but despite providing a covering letter, I received a letter telling me I had extra to pay! I was very excited tt be paying our mortgage off but in the end I was just exasperated! Reviewed on: 12th July 2024

Reply from Newbury Building Society HI Sally, thank you for taking time to let us know. We are sorry to hear about your experience and can understand your frustration. We would like to speak to you about this if you can contact us marketing @newbury.co.uk. Response date: 15th July 2024

I had a good experience applying for my mortgage.

I had a good experience applying for my mortgage. Staff are good and helpful. Reviewed on: 12th July 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th July 2024

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