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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1356 reviews)

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4.80

Based on 1,356 reviews, last reviewed 9th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very Helpful Newbury Building Mortgage’s ... As far as we are concerned it was a difficult mortgage application which wasn’t Newbury’s fault at all but they gave us all the help needed and after ... Read more Reviewed on: 9th February 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1356)

Timely and secure

All of our communication with Newbury has been timely and secure Reviewed on: 1st June 2024

Reply from Newbury Building Society Thank you Anna for taking the time to leave feedback - we appreciate it. Response date: 3rd June 2024

very helpful, friendly, knowledgable people.

very helpful, friendly, knowledgable people. my advisor was great and looked at all possible options for my remortgage, I felt like she was on my side and really put the effort in to make it as smooth a process as possible Reviewed on: 31st May 2024

Reply from Newbury Building Society Hi Briony - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 31st May 2024

Couldn't ask for anything more

Couldn't fault it at all. Everyone is friendly, professional and efficient. Reviewed on: 31st May 2024

Reply from Newbury Building Society Hi Charlotte, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 31st May 2024

Wasted my time. Beware.

My second review for these people. After an initial experience of a friendly and helpful service, it all went down hill rapidly. Firstly if you want to remortgage within the next three months this probably isn't for you because of their lead times. But more importantly be prepared to spend hours sourcing reams of documents for them only to be told that you're not eligible for reasons that they could easily have asked you about at the start. Wasted my time. Couldn't explain their illogical decision making processes and with appalling redress. AVOID. Reviewed on: 29th May 2024

Reply from Newbury Building Society Hi Matt, Thank you for letting us know about this. We are very sorry to read about your experience (and that you went through this) as we do not expect this. We would like to look into this further - please can you email us at marketing @newbury.co.uk so that our Lending Manager can investigate? Many thanks, Emma Response date: 29th May 2024

Staff good to deal with

Easy to set up. Have had several contacts with staff regarding over payments etc and all have been excellent and pleasant to deal with. Early repayment information provided when requested and easily paid balance when the time came. Reviewed on: 27th May 2024

Reply from Newbury Building Society Hi Jacqui, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th May 2024

I would have preferred direct contact.

I would have preferred direct contact. Also my letters/forms never reached you despite sending them recorded delivery. Royal Mail delivered them but they got lost in your offices Reviewed on: 24th May 2024

Reply from Newbury Building Society Hi - Thank you for taking the time to leave us your feedback, we really do appreciate it. We are sorry to hear your experience with us and would like to investigate further. Please can you email us at [email protected]. Thank you. Response date: 28th May 2024

Excellent customer service.

Excellent customer service. Prompt and efficient. Reviewed on: 24th May 2024

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th May 2024

Arranged a bridging loan quite quickly and without i...

Arranged a bridging loan quite quickly and without involving a broker (or broker's fee!) Reviewed on: 21st May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024

All very efficient and easily dealt with.

All very efficient and easily dealt with. I had expected a better rate on the mortgage as I have been with you for many years and there is so little remaining to pay but that will just serve as an incentive to pay off the balance even faster. Reviewed on: 21st May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024

Renew mortgage conditions

It was a great & excellent experience dealing with a Mortgage Adviser from Newbury Building Society. Help myself on order to decided better rate in order to save interest on our mortgage. Reviewed on: 20th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th May 2024

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