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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1262 reviews)

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4.77

Based on 1,262 reviews, last reviewed 7th Feb 2025

3% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Great service From start to end of process all staff were excellent with high customer service skills Thanks Reviewed on: 7th February 2025

Latest lowest rating:

2

When I notified you of my intention to repay my mort... When I notified you of my intention to repay my mortgage in full the response was very slow Reviewed on: 10th January 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1262)

Review of the Newbury Building Society, Mortgages:

Remortgaging to Newbury was a Great Choice

We were remortgaging to Newbury from another lender via a broker, but the interactions we had with Newbury BS staff was excellent throughout the process. We were always kept up to date with things and Newbury did things quickly, providing clear information all along the way. Reviewed on: 27th January 2025

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we do appreciate it. Response date: 31st January 2025

The customer service Was helpful clear and friendly.

The customer service Was helpful clear and friendly. And the appointment was arranged promptly. They were trying to get the best deal for me. No worries or concerns Reviewed on: 23rd September 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 24th September 2024

After my fix term ended for my mortgage the team and...

After my fix term ended for my mortgage the team and management at product switch helped me get the best outcome for my new fixed term. Reviewed on: 20th September 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd September 2024

Good communication

Was good communication they worked really well with my mortgage advisor so direct contact was minimal. Provided all documents in a timely manner with great explanations as I was a first time buyer Reviewed on: 20th September 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 23rd September 2024

The process seemed to take a longer time than expect...

The process seemed to take a longer time than expected to complete. Reviewed on: 19th September 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 10th October 2024

Newbury Building Society unbeatable mortgage rates

We come back to The Newbury Building Society everytime our mortgage product needs to be renewed. Each renewal we research other providers but NBS always comes up with the best rates, their customer service is great and we feel reassured that our mortgage is safe with this organisation. Reviewed on: 19th September 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd September 2024

I made an overpayment on 22nd August .

I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance and new monthly payment which I : 1) disputed the calculation and 2) queried the first payment of the reduced amount Reviewed on: 7th September 2024

Reply from Newbury Building Society Thank you for your feedback David, we will be in touch about your overpayment. Response date: 9th September 2024

Excellent service as usual..

Renewing existing mortgage product,superb service as usual from Kate Rockall with a good outcome.Rapid admin and actions.My only complaint is your ridiculous secure message service,I have over the years only twice managed to access the message,this time took me 40 minutes they are so secure as to be totally useless-please make them useable! Reviewed on: 7th September 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback Charles, we do appreciate it. We are currently looking to improve the secure messaging service, with a new system, and appreciate your frustration. Response date: 9th September 2024

Very easy process from start to finish.

Very easy process from start to finish. Best rate in the market for a 5 year fixed. Completed on time with no queries at all and all correspondence replied to very promptly. Would highly recommend based on the experience with our remortgage to Newbury Reviewed on: 6th September 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback, we do appreciate it! Response date: 9th September 2024

Mortgage product transfer

Very easy to transfer to a new product at the end of my existing rate. Reviewed on: 6th September 2024

Reply from Newbury Building Society Hi Sean, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th September 2024

Newbury have always been so helpful, patient, profes...

Newbury have always been so helpful, patient, professional and a pleasure to deal with - they never let us down. Reviewed on: 6th September 2024

Reply from Newbury Building Society Hi Di, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 16th September 2024

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