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Charles Dale

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Review of the Newbury Building Society, Mortgages:

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Excellent service as usual..

Renewing existing mortgage product,superb service as usual from Kate Rockall with a good outcome.Rapid admin and actions.My only complaint is your ridiculous secure message service,I have over the years only twice managed to access the message,this time took me 40 minutes they are so secure as to be totally useless-please make them useable! Reviewed on: 7th September 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback Charles, we do appreciate it. We are currently looking to improve the secure messaging service, with a new system, and appreciate your frustration. Response date: 9th September 2024

Review of the Newbury Building Society, Mortgages:

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The usual friendly efficient service with common sense .

Our situation was unusual,we applied for a further loan in order to change the property that the original loan was secured against.This tested the systems within the Society but superb ,friendly ,rapid service from Jill and Roger made it happen.Many thanks once again. Reviewed on: 2nd October 2020

Reply from Newbury Building Society Hi Charles, thanks for taking the time to provide feedback and for your kinds words. We have shared your comments with Jill and Roger and know they will really appreciate them. Many thanks Response date: 2nd October 2020

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