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Newbury Building Society: Mortgages reviews

4.77
Based on 1,260 reviews, last reviewed 28th Jan 2025
3% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

4

Great customer service! Great customer service! Excellent rate for first time buyers, look forward to remortgaging in the future Reviewed on: 28th January 2025
Dean L's avatar
Dean L

Latest lowest rating:

2

When I notified you of my intention to repay my mort... When I notified you of my intention to repay my mortgage in full the response was very slow Reviewed on: 10th January 2025
David P's avatar
David P

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1260)

Review of the Newbury Building Society, Mortgages:

Great retirement mortgage

5
My mortgage broker recommended the NBS as their product ideally suited my circumstances being over 70 years old. I was pleasantly surprised by the speed and efficiency of the whole process. Reviewed on: 20th December 2024
Reply from Newbury Building Society Hi Peter - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd December 2024
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Newbury Building Society

In branch service review

4
Newbury is not very good online. Reviewed on: 30th August 2024

In branch service review

5
Chloe is a very smiley member of staff and always so helpful. Reviewed on: 30th August 2024

excellent for later life mortgages I used to work in...

5
excellent for later life mortgages I used to work in financial services and there is limited scope in this area.People need later life mortgages due to divorces and other circumstances. Reviewed on: 25th August 2024
Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreicate it. Response date: 27th August 2024
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Newbury Building Society

Glad to be getting away!

1
I had a Buy to let mortgage with the Society which was originally at a good rate; the Truss madness resulted in this increasing by almost 300% I appreciate that this was not the Society‘s fault but there was no help at all when I started the selling process (with the tenants moved out) and I had to weather months of £1100 per month expenditure. The icing on the cake was £3500 of early repayment charges. I am simply glad to be getting away from NBS! Reviewed on: 24th August 2024
Reply from Newbury Building Society Thank you for taking the time to leave feedback David, we can understand your experience has not been positive with this mortgage. We will check your mortgage deal to ensure it was as agreed. Response date: 27th August 2024
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Newbury Building Society

Retirement interest only mortgage

5
Easy to set up a phone interview and answered all my questions. Only issue I had was at application stage, as I wanted a retirement mortgage I had to book twice. Saying that all staff were polite and helpful. Reviewed on: 24th August 2024
Reply from Newbury Building Society Thank you for taking time to provide feedback - apologies for the double booking - we will make sure this is clearer. Response date: 27th August 2024
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Newbury Building Society

Excellent service, efficient and friendly throughout

5
Excellent service, efficient and friendly throughout Reviewed on: 24th August 2024
Reply from Newbury Building Society Hello Jane, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th August 2024
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Newbury Building Society

Mortgage Application Review

5
Completed a joint mortgage - sole propietor Mortgage - thank you Newbury for making this happen Reviewed on: 23rd August 2024
Reply from Newbury Building Society Hi Steve, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 27th August 2024
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Newbury Building Society

Luke Pummell

5
I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024
Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024
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Newbury Building Society

..Six star service

5
I have been with the Newbury for many years and they have consistently displayed amazing customer service, excellent advice, patience and kindness. Nothing has ever been too much trouble and when many other societies would not help, the Newbury did and excelled. When the computer in other institutions 'said no', the Newbury's said 'yes' ! Reviewed on: 20th August 2024
Reply from Newbury Building Society Hi Steve, thank you so much for your kind words and taking time to leave feedback. We really appreciate it and will share your comments with our colleagues. Response date: 21st August 2024
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Newbury Building Society

Amazing support and service

5
From start to finish we had full support from NBS. Everyone we spoke to provided us with assistance and they even sounded like they cared. Reviewed on: 12th August 2024
Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words, we do appreciate it. Response date: 12th August 2024
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Newbury Building Society

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