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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1258 reviews)

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4.77

Based on 1,258 reviews, last reviewed 24th Jan 2025

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Remortgage I received my telephone appointment with Angela Burton from your Newbury branch and she was extremely helpful and explained all products clearly. She ... Read more Reviewed on: 24th January 2025

Latest lowest rating:

2

When I notified you of my intention to repay my mort... When I notified you of my intention to repay my mortgage in full the response was very slow Reviewed on: 10th January 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1258)

Review of the Newbury Building Society, Mortgages:

Remortgage with Newbury BS

I applied to remortgage with Newbury BS through a broker. The process was straightforward and thorough as I would expect. There was a delay due to one department not informing the underwriter that all the information requested had been submitted by me. However once informed the underwriter responded within 24 hours. I received a message from Newbury BS stating that if I wanted to complete the transaction earlier than planned this would be possible which was a great help. No solicitors required so no additional costs. Excellent service despite the short delay of one week. Reviewed on: 30th December 2024

Reply from Newbury Building Society Hi Michael, we appreciate the time taken to leave us a review, thank you! Response date: 2nd January 2025

excellent for later life mortgages I used to work in...

excellent for later life mortgages I used to work in financial services and there is limited scope in this area.People need later life mortgages due to divorces and other circumstances. Reviewed on: 25th August 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreicate it. Response date: 27th August 2024

Glad to be getting away!

I had a Buy to let mortgage with the Society which was originally at a good rate; the Truss madness resulted in this increasing by almost 300% I appreciate that this was not the Society‘s fault but there was no help at all when I started the selling process (with the tenants moved out) and I had to weather months of £1100 per month expenditure. The icing on the cake was £3500 of early repayment charges. I am simply glad to be getting away from NBS! Reviewed on: 24th August 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback David, we can understand your experience has not been positive with this mortgage. We will check your mortgage deal to ensure it was as agreed. Response date: 27th August 2024

Retirement interest only mortgage

Easy to set up a phone interview and answered all my questions. Only issue I had was at application stage, as I wanted a retirement mortgage I had to book twice. Saying that all staff were polite and helpful. Reviewed on: 24th August 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - apologies for the double booking - we will make sure this is clearer. Response date: 27th August 2024

Excellent service, efficient and friendly throughout

Excellent service, efficient and friendly throughout Reviewed on: 24th August 2024

Reply from Newbury Building Society Hello Jane, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th August 2024

Mortgage Application Review

Completed a joint mortgage - sole propietor Mortgage - thank you Newbury for making this happen Reviewed on: 23rd August 2024

Reply from Newbury Building Society Hi Steve, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 27th August 2024

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

..Six star service

I have been with the Newbury for many years and they have consistently displayed amazing customer service, excellent advice, patience and kindness. Nothing has ever been too much trouble and when many other societies would not help, the Newbury did and excelled. When the computer in other institutions 'said no', the Newbury's said 'yes' ! Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Steve, thank you so much for your kind words and taking time to leave feedback. We really appreciate it and will share your comments with our colleagues. Response date: 21st August 2024

Amazing support and service

From start to finish we had full support from NBS. Everyone we spoke to provided us with assistance and they even sounded like they cared. Reviewed on: 12th August 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words, we do appreciate it. Response date: 12th August 2024

You came up with a decent rate and we have enjoyed b...

You came up with a decent rate and we have enjoyed being with you so decided to stay - we were disappointed that you charged a set-up fee though, that seemed a little unnecessary when we are already Members. Reviewed on: 9th August 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - please can you contact us to review this charge - marketing @newbury.co.uk - thanks Emma Response date: 12th August 2024

Newbury are always helpful and want the best for the...

Newbury are always helpful and want the best for their customers. I've been a customer for over 5 years and have had a great experience throughout. Reviewed on: 9th August 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback and for your continued custom. We do appreciate it. Response date: 12th August 2024

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