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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1258 reviews)

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4.77

Based on 1,258 reviews, last reviewed 24th Jan 2025

7% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Remortgage I received my telephone appointment with Angela Burton from your Newbury branch and she was extremely helpful and explained all products clearly. She ... Read more Reviewed on: 24th January 2025

Latest lowest rating:

2

When I notified you of my intention to repay my mort... When I notified you of my intention to repay my mortgage in full the response was very slow Reviewed on: 10th January 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1258)

Review of the Newbury Building Society, Mortgages:

Remortgage with Newbury BS

I applied to remortgage with Newbury BS through a broker. The process was straightforward and thorough as I would expect. There was a delay due to one department not informing the underwriter that all the information requested had been submitted by me. However once informed the underwriter responded within 24 hours. I received a message from Newbury BS stating that if I wanted to complete the transaction earlier than planned this would be possible which was a great help. No solicitors required so no additional costs. Excellent service despite the short delay of one week. Reviewed on: 30th December 2024

Reply from Newbury Building Society Hi Michael, we appreciate the time taken to leave us a review, thank you! Response date: 2nd January 2025

From start to finish we had excellent personal servi...

From start to finish we had excellent personal service with options and guidance and the transaction went incredibly smoothly. Reviewed on: 7th August 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 12th August 2024

All went smoothly.

All went smoothly. No problems. Nothing else to say. Reviewed on: 3rd August 2024

Reply from Newbury Building Society Thank you for your review - we're glad to hear everything went smoothly for you! Response date: 5th August 2024

Excellent Mortgage Lender

Newbury's customer service was excellent throughout the process of getting our shared ownership property. Very quick response times. They even sent us a welcome pack which is an extremely nice touch! Reviewed on: 3rd August 2024

Reply from Newbury Building Society Thank you for taking the time to leave us this review, Lee! We're glad to hear everything went well and you liked your welcome box - we'll be sure to pass the feedback on. :) Response date: 5th August 2024

Just good old fashion customer service, helpful, goo...

Just good old fashion customer service, helpful, good communications, clear support and straight forward. And someone always answers the phone which is rare today. Reviewed on: 3rd August 2024

Reply from Newbury Building Society Thank you so much for this brilliant review, Caroline. We're very pleased to hear about your positive experiences with us. Response date: 5th August 2024

Excellent customer service, really quick and easy ex...

Excellent customer service, really quick and easy experience, took a lot of stress out of mortgage renewal! Reviewed on: 2nd August 2024

Reply from Newbury Building Society Thank you for your review Chelsea - we're extremely glad we could make your experience less stressful! Response date: 5th August 2024

Sezanne was excellent!

Sezanne was excellent in ensuring that all went smoothly! Her patience and support was greatly appreciated! Reviewed on: 2nd August 2024

Reply from Newbury Building Society Thank you Nick - we'll be sure to pass this excellent feedback onto Sezanne! Response date: 5th August 2024

Excellent service throughout

We requested a meeting to discuss renewing our fixed term mortgage and this was arranged with Angela Bradshaw. We wanted to repay a lump sum off before we renewed and Angela advised when we could do this without penalty and also arranged a 2nd video call to advise us on the new offer and what this would mean in relation to new payments. Angela explained everything very clearly and ensured we understood what was involved. Transfer to new product was seamless and went through when expected. A very good service that we were delighted with from start to finish. Reviewed on: 2nd August 2024

Reply from Newbury Building Society Thank you for taking the time to leave such a detailed review, PJ! We're so pleased to hear about your excellent experience with Angela. She will be delighted! Response date: 5th August 2024

They was very quick and got everything sorted in a g...

They was very quick and got everything sorted in a good amount of time, they made everything super easy Reviewed on: 2nd August 2024

Reply from Newbury Building Society So glad to hear this, Hollie! Thanks for taking the time to let us know. Response date: 5th August 2024

Fantastic team!

The team at Newbury Building Society have been incredibly efficient and helpful at every step from my perspective. As a first time buyer I expected this process to be daunting and take a long time but the attention to detail and care I have been provided has left me with little worries beyond determining how to furnish my new home. Thank you very much for making this painless and incredibly clear to understand each stage. Reviewed on: 30th July 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it and congratulations on your first home! Response date: 31st July 2024

This is my first mortgage.

This is my first mortgage. Newbury made it very easy and communicated well with me during the process. Reviewed on: 29th July 2024

Reply from Newbury Building Society Hi Craig, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 31st July 2024

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