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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1284 reviews)

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4.76

Based on 1,284 reviews, last reviewed 9th May 2025

51% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A customer for 15 years I’ve moved house three times and continued to use the Newbury Building Society. The super helpful and friendly team have always been very efficient, e... Read more Reviewed on: 9th May 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1284)

Review of the Newbury Building Society, Mortgages:

Small Societies are best

The wonderful and polite treatment confirms my long held experience that smaller Building Societies are both friendlier, more efficient, and offer best terms Reviewed on: 23rd April 2021

Reply from Newbury Building Society Hi Terry, thank you for your kind words and for taking the time to leave feedback for us - we share these comments with our colleagues and it does make everyone very proud. Thank you. Response date: 26th April 2021

Ive always enjoyed the most amazing customer servic...

Ive always enjoyed the most amazing customer service and support from Newbury Building Society. They are able to treat customers as individulals and offer tailored solutions. Reviewed on: 26th September 2024

Reply from Newbury Building Society Thank you Robert for taking the time to provide feedback- we do appreciate it. Response date: 1st October 2024

Friendly, helpful and knowledgable

Staff are friendly and helpful whenever i go there. Good knowledge of their products. Reviewed on: 25th September 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 1st October 2024

Pleasure to do business with

Eve was a delight to work with from. Beginning to end. Always responsive and very informative. Reviewed on: 24th September 2024

Reply from Newbury Building Society Hi Rebecca, thank you for taking the time to leave us a review. We will be sure to share your comments with Eve who will be so pleased to hear them. Response date: 25th September 2024

The customer service Was helpful clear and friendly.

The customer service Was helpful clear and friendly. And the appointment was arranged promptly. They were trying to get the best deal for me. No worries or concerns Reviewed on: 23rd September 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 24th September 2024

After my fix term ended for my mortgage the team and...

After my fix term ended for my mortgage the team and management at product switch helped me get the best outcome for my new fixed term. Reviewed on: 20th September 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd September 2024

Good communication

Was good communication they worked really well with my mortgage advisor so direct contact was minimal. Provided all documents in a timely manner with great explanations as I was a first time buyer Reviewed on: 20th September 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 23rd September 2024

The process seemed to take a longer time than expect...

The process seemed to take a longer time than expected to complete. Reviewed on: 19th September 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 10th October 2024

Newbury Building Society unbeatable mortgage rates

We come back to The Newbury Building Society everytime our mortgage product needs to be renewed. Each renewal we research other providers but NBS always comes up with the best rates, their customer service is great and we feel reassured that our mortgage is safe with this organisation. Reviewed on: 19th September 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd September 2024

I made an overpayment on 22nd August .

I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance and new monthly payment which I : 1) disputed the calculation and 2) queried the first payment of the reduced amount Reviewed on: 7th September 2024

Reply from Newbury Building Society Thank you for your feedback David, we will be in touch about your overpayment. Response date: 9th September 2024

Excellent service as usual..

Renewing existing mortgage product,superb service as usual from Kate Rockall with a good outcome.Rapid admin and actions.My only complaint is your ridiculous secure message service,I have over the years only twice managed to access the message,this time took me 40 minutes they are so secure as to be totally useless-please make them useable! Reviewed on: 7th September 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback Charles, we do appreciate it. We are currently looking to improve the secure messaging service, with a new system, and appreciate your frustration. Response date: 9th September 2024

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