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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.87 (6816 reviews)

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4.85

Based on 6,816 reviews, last reviewed 30th Nov 2024

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Staff were polite, there was no hurry, conversation... Staff were polite, there was no hurry, conversation was friendly, service was excellent and the savings rates are very good. Staff pointed out the be... Read more Reviewed on: 30th November 2024

Latest lowest rating:

2

Online access isn't good from my experience! Well after opening an in branch account attempted to get online access. Unfortunately after many attempts with must to-ing and fro-ing with building s... Read more Reviewed on: 19th November 2024

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (6816)

Review of the Newbury Building Society, Savings:

Friendly staff, fast, efficient service

Friendly staff, fast, efficient service Reviewed on: 15th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 18th November 2024

Staff were polite, there was no hurry, conversation...

Staff were polite, there was no hurry, conversation was friendly, service was excellent and the savings rates are very good. Staff pointed out the best savings rates for my needs and explained account restrictions Reviewed on: 30th November 2024

Opening a new account

The branch staff were very helpful on setting up a new account. Unfortunately I needed assistance from the online help team when getting electronic access for the first time Reviewed on: 29th November 2024

Helpful, friendly, knowledgeable staff.

Helpful, friendly, knowledgeable staff. Reviewed on: 29th November 2024

Reply from Newbury Building Society Hi Mark - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 29th November 2024

I did have trouble transferring money to my newly op...

I did have trouble transferring money to my newly opened account, however when I rang the server was able to advise me what to do. Although initially my transaction wasn’t working properly I was advised to send a secure message which resulted in my transaction being completed Reviewed on: 22nd November 2024

Reply from Newbury Building Society HI Pippa - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 28th November 2024

My contact was Dawn, at the Andover branch.

My contact was Dawn, at the Andover branch. She was really friendly and knowledgeable and went through various options thoroughly and clearly. I was really impressed by the level of service provided. Reviewed on: 22nd November 2024

Reply from Newbury Building Society Hi Robert, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Dawn, who will be so pleased to hear them. Response date: 27th November 2024

Online access isn't good from my experience!

Well after opening an in branch account attempted to get online access. Unfortunately after many attempts with must to-ing and fro-ing with building soc tech support, changes of email address, passwords etc I'm still not connected. Coming from a tech background I can't help thinking that there are issues in your system. As such I've about given up as wasting too much time. Reviewed on: 19th November 2024

Reply from Newbury Building Society We are sorry to hear this - please do email us marketing @newbury.co.uk and we would like to understand what is not working for you, thank you, Emma Response date: 19th November 2024

Rachel explained everything in detail and was easy t...

Rachel explained everything in detail and was easy to understand. Rachel was very patient and appreciated my situation. Rachel has a very friendly and reassuring manner which is a rarity these days! All of this made the appointment comfortable. Reviewed on: 16th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it and will share your comments with Rachel, who will be so pleased to read them. Response date: 18th November 2024

Helpful staff

Face to face conversation with a member of staff, who explained everything in detail and gave me time to talk/ask questions. Unsure which account to choose so she took time to explain each one. Very knowledgeable too about other financial matters. Reviewed on: 15th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words - we do appreciate it. Response date: 18th November 2024

Good service with very friendly and helpful staff

Good service with very friendly and helpful staff Reviewed on: 15th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 18th November 2024

Set up a isa by post.

Set up a isa by post. Account and passbook arrived within days Reviewed on: 8th November 2024

Reply from Newbury Building Society Hi Raymond, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th November 2024

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