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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8684 reviews)

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4.88

Based on 8,684 reviews, last reviewed 26th Mar 2026

86% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

The staff member was well informed and listened care... The staff member was well informed and listened carefully to our requirements. Reviewed on: 26th March 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8684)

Difficulties in opening account

We wanted to set up a joint savings account, a senior saver account. the online form was quite long and when we got to the end we were not permitted to open the account. The staff were extremely helpful, but the process was slow and lacked detailed explanation. Reviewed on: 27th February 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we will share your comments with our customer service team and review the explanations. Response date: 2nd March 2026

New member but everyone has been so helpful.

New member but everyone has been so helpful. Love the face to face experience and I get a real passbook Reviewed on: 26th February 2026

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Welcome to the Society! Response date: 27th February 2026

The website was very easy to use very colourful easy...

The website was very easy to use very colourful easy to navigate and loads of information available which is muchly helpful Reviewed on: 24th February 2026

Reply from Newbury Building Society Hi Jon, thank you for your feedback. We're glad you found our website accessible and helpful. Response date: 25th February 2026

I save with Newbury for two main reasons.

I save with Newbury for two main reasons. 1. They pay very competitive interest rates and 2. Most importantly you can deal and speak with people, not automated chatbots. You can readily get answers to your particular issue not a standardised and irrelevant response from a machine. This makes dealing with Newbury so much easier and quicker and so much less frustrating. Reviewed on: 18th February 2026

Reply from Newbury Building Society Hi Michael, thank you so much for your review. We pride ourselves on the service we provide so it's nice to hear it's making an impact. Response date: 18th February 2026

I recently opened a savings account and had a few qu...

I recently opened a savings account and had a few questions for the staff. They were extremely helpful, very professional and explained everything very clearly. Highly recommend the Didcot branch. Reviewed on: 18th February 2026

Reply from Newbury Building Society Good afternoon Tina, thank you for your kind words. We really appreciate you taking the time to leave such lovely feedback. Response date: 18th February 2026

Very friendly and helpful staff at the Thatcham office.

Very friendly and helpful staff at the Thatcham office. Reviewed on: 13th February 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Peter - we appreciate it. Response date: 13th February 2026

Going above and beyond

Every time i go into Abingdon branch i’m met with a friendly smile, the colleagues are interested in how i am and they always recommend how to best save, an excellent building society Reviewed on: 12th February 2026

Reply from Newbury Building Society Hi Andy, thank you for taking the time to leave feedback and for your kind words, the team at Abingdon will be so pleased to read them! Response date: 13th February 2026

The lady who dealt with my enquiry was very helpful...

The lady who dealt with my enquiry was very helpful and friendly. Reviewed on: 11th February 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Karla - much appreciated. Response date: 13th February 2026

Opened a new account.

Opened a new account. I was told I should normally have made an appointment first but the staff were accommodating and helped me straight away. Reviewed on: 7th February 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it Response date: 9th February 2026

Didcot branch

I called in to the Didcot branch to move some money into an ISA, the process was straightforward and dealt with in a very professional way, it's always a pleasure to deal face to face with someone. Reviewed on: 6th February 2026

Reply from Newbury Building Society Hi Steve, thank you for your feedback! We have shared it with our Didcot branch team, who were so happy to hear it. Response date: 6th February 2026

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