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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8728 reviews)

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4.88

Based on 8,728 reviews, last reviewed 16th May 2026

78% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Competent and professional staff We went to Andover Branch to close an account, without a passbook and in my son’s name with me as account holder as he was young at the time by of ope... Read more Reviewed on: 16th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8728)

Excellent service in Didcot

The staff in the Didcot branch were extremely helpful when opening a children’s account. Communication was clear, everyone we dealt with was very pleasant. Dealing with one person who took ownership throughout made a pleasant change from larger providers. One of the only financial institutions in the area offering accounts for babies/young children now. Reviewed on: 11th April 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 13th April 2026

Informative, welcoming and on the high street.

Informative, welcoming and on the high street. Perfect. Reviewed on: 10th April 2026

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback - we appreciate it. Response date: 13th April 2026

Not overly impressed.

Why was I allowed to open an ISA account/transfer monies in before I had seemily completed the application process? Reviewed on: 9th April 2026

Reply from Newbury Building Society Thank you for the review. We can confirm that, to support a positive online customer experience, we allow an account to be provisionally opened and funds accepted prior to receipt of the signed application form. This approach enables the account to be opened and funded as quickly as possible to begin to earn interest. The account is not fully activated, until all required documentation has been received and validated. This ensures we continue to operate fully in line with HMRC ISA regulations whilst meeting customer expectations. Response date: 9th April 2026

A Masterclass in dealing with demanding customers

We needed help to set up three new ISA accounts and and Tasha (1100, 8th April, Basingstoke). The whole process took nearly an hour and involved a lot of work for Tasha. She also reacted knowledgeably and quickly when I asked questions. We were particularly impressed by the fact that we obviously wanted a lot done and, although she didn't know this until we sat down: she was helpful, cheerful and knowledgeable throughout. Newbury BS staff are always friendly and helpful but Tasha was exemplary this morning. Reviewed on: 8th April 2026

Reply from Newbury Building Society Thank you so much David for taking the time to provide feedback, and your very kind words. Tasha will be so pleased to read your comments and we will share them with her and the team. Many thanks, we all appreciate it. Response date: 9th April 2026

The staff member was well informed and listened care...

The staff member was well informed and listened carefully to our requirements. Reviewed on: 26th March 2026

Reply from Newbury Building Society Hi David, thank you so much for leaving such kind feedback. We really appreciate it. Response date: 27th March 2026

Excellent service for a new customer

Joined the society. Streamline service easy to open account and staff member very friendly and efficient. Reviewed on: 24th March 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Jaycee. We appreciate it and welcome to the Newbury! Response date: 25th March 2026

So pleased to have been introduced to Newbury B/S by...

So pleased to have been introduced to Newbury B/S by a friend, customer care is exceptional, Reviewed on: 21st March 2026

Reply from Newbury Building Society Hi Jeffrey, thank you so much for leaving such kind feedback! We really appreciate it! Response date: 23rd March 2026

Confusing and awkward online service

I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online was more frustrating than anticipated. The application process itself felt confusing and somewhat flawed. In particular, the information around making the initial deposit was misleading. It suggested that funds would be automatically taken from a nominated account once verification was complete, but in practice this didn’t happen and I had to arrange the payment manually. This inconsistency made the process feel unreliable. Once the account was open, things didn’t become much clearer. There’s very little guidance on how to actually manage the account. The leaflet mentions that you can operate it via branch, post, or online, but doesn’t explain how any of these options work in practice. For example, if you wanted to deposit cash in a branch, it’s unclear how you would do so without a card or passbook. There’s a general lack of practical, step-by-step information. Overall, the systems I’ve interacted with feel quite rudimentary—almost homemade—and that doesn’t inspire a great deal of confidence when it comes to managing money. That said, I haven’t been into a branch or had any direct interaction with customer service yet, so I can’t comment on staff helpfulness or how easy it is to get support. Hopefully that side of the experience is stronger than the digital and onboarding journey. Reviewed on: 17th March 2026

Reply from Newbury Building Society Thank you for your feedback Matt, and we are sorry to hear that you have been frustrated with the digital onboarding. We will share your comments with our comms and service teams and will review the instructions with this in mind. We would be really happy to update you on this if you'd like to drop us your email to marketing @newbury.co.uk. thanks again for your helpful feedback and do contact our team if you have any further frustrations as they will be happy to help. Response date: 18th March 2026

Still on the high street

They're on the high street still, unlike nearly all other banks/building society's and you can pop in with any questions. Reviewed on: 14th March 2026

Reply from Newbury Building Society Hi Amy, thank you so much for your kind words. We really appreciate you taking the time to leave feedback! Response date: 16th March 2026

Unbeatable face to face service

Opening hours are fantastic on the high street. I can see a person face to face, they still have passbooks and have qualified savings advisers who are able to give advice, whether over the counter service or in a private office. Reviewed on: 12th March 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Rachel, we really appreciate it. Response date: 13th March 2026

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