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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8697 reviews)

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4.88

Based on 8,697 reviews, last reviewed 23rd Apr 2026

89% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very helpful and kind even given a cuppa while makin... Very helpful and kind even given a cuppa while making transactions Reviewed on: 23rd April 2026

Verified source

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8697)

Friendly Staff

Helpful and friendly staff, nothing is ever too much for them Reviewed on: 20th January 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 21st January 2026

I recently visited the Didcot branch to put a cheque...

I recently visited the Didcot branch to put a cheque into my daughters savings account, I was served by Thomas. I was impressed by the service I received from him and all who work in branch. Very attentive and bubbly bunch. Lovely office and bonus - open 5 days a week! Reviewed on: 19th January 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. We will share your comments with Thomas, who will be so pleased to read them. Response date: 20th January 2026

Online application process

Opened a savings account online and it was super smooth and straightforward. Easy to navigate through my existing accounts and withdraw to my nominated account as I please Reviewed on: 19th January 2026

Reply from Newbury Building Society Hi Thomas, thank you for taking time to leave feedback, we do appreciate it. Response date: 20th January 2026

Excellent customer service

Always a pleasure coming into branch, all staff very helpful and knowledgeable. Reviewed on: 19th January 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. Response date: 20th January 2026

Best building society savings provider

Best customer service. Staff are always friendly and helpful Reviewed on: 19th January 2026

Reply from Newbury Building Society Hi Matt, thank you for taking the time to leave your feedback, it means so much to us. Response date: 19th January 2026

Consistent Customer Service Exellence

Consistent Customer Service Exellence Reviewed on: 19th January 2026

Reply from Newbury Building Society Hi William, thank you so much for your kind words, they are hugely appreciated. Response date: 19th January 2026

Real people

The advisers are friendly, knowledgeable, and genuinely helpful. You’re always dealing with real people, both in person and over the phone, and that makes a huge difference, especially when so many customer service roles are being replaced by bots. They’re always happy to guide you and recommend the most suitable products so you can get the best possible value and make the most of your interest. Reviewed on: 17th January 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words, we do appreciate it. Response date: 19th January 2026

The society is great with customer at the heart of e...

The society is great with customer at the heart of everything , th ework culture is good , Reviewed on: 16th January 2026

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback. Response date: 19th January 2026

Staff are always friendly and knowledgeable

Staff are always friendly and knowledgeable Reviewed on: 16th January 2026

Reply from Newbury Building Society Thank you so much Shiv, we really appreciate you taking the time to leave such kind feedback. Response date: 16th January 2026

Amazing Service from a fantastic Building Society

Always have amazing service from the branches and love having the passbooks separate from the modern online banks. Mobile app once registered is simple and easy to use. The Newbury also offer great regular savings reviews face to face with a human being rather than online robots. Reviewed on: 16th January 2026

Reply from Newbury Building Society Thank you so much for your kind words Rachel, we really appreciate it! Response date: 16th January 2026

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