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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8669 reviews)

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4.89

Based on 8,669 reviews, last reviewed 13th Feb 2026

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very friendly and helpful staff at the Thatcham office. Very friendly and helpful staff at the Thatcham office. Reviewed on: 13th February 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8669)

Very friendly and helpful staff at the Thatcham office.

Very friendly and helpful staff at the Thatcham office. Reviewed on: 13th February 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Peter - we appreciate it. Response date: 13th February 2026

Going above and beyond

Every time i go into Abingdon branch i’m met with a friendly smile, the colleagues are interested in how i am and they always recommend how to best save, an excellent building society Reviewed on: 12th February 2026

Reply from Newbury Building Society Hi Andy, thank you for taking the time to leave feedback and for your kind words, the team at Abingdon will be so pleased to read them! Response date: 13th February 2026

The lady who dealt with my enquiry was very helpful...

The lady who dealt with my enquiry was very helpful and friendly. Reviewed on: 11th February 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Karla - much appreciated. Response date: 13th February 2026

Opened a new account.

Opened a new account. I was told I should normally have made an appointment first but the staff were accommodating and helped me straight away. Reviewed on: 7th February 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it Response date: 9th February 2026

Didcot branch

I called in to the Didcot branch to move some money into an ISA, the process was straightforward and dealt with in a very professional way, it's always a pleasure to deal face to face with someone. Reviewed on: 6th February 2026

Reply from Newbury Building Society Hi Steve, thank you for your feedback! We have shared it with our Didcot branch team, who were so happy to hear it. Response date: 6th February 2026

Great society

Great society with friendly very experienced staff with great service Reviewed on: 5th February 2026

Reply from Newbury Building Society Thank you so much for your feedback, we really appreciate your kind words. Response date: 6th February 2026

Advice for people using Power of Attorneys

I act for my elderly cousin using a registered Power of Attorney. I live in Australia most of the time and Vess, a Customer Service Adviser at the Didcot branch, has gone out of her way to help me manage six different accounts. Taking into account an eleven hour time difference Vess has always responded to my emails or messages left by the following day. Reviewed on: 3rd February 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your kind words, we really appreciate it and will be sure to share your comments with Vess, who will be so pleased to read them. thank you Response date: 3rd February 2026

I cannot fault it.

I cannot fault it. A caring organisation that looks after its members and communities. Reviewed on: 30th January 2026

Reply from Newbury Building Society Hi Rob, thank you very much for your kind words. We really appreciate your feedback. Response date: 3rd February 2026

Very Much Appreciated

I really appreciate Newbury Building Society still using pass books, whilst also having the options to manage savings through the app, or online. I am always happy to get in touch as your staff are friendly and very helpful whether, in person, or, over the phone. On one occasion, when a less experienced staff member was unsure of some information it was reassuring to see that they were honest and had the confidence to ask for advice. I also really appreciate that anything that has been discussed and required further action in branch has always been followed through within an appropriate time-scale - no reminders have been needed. There is obviously good back-up when any issues occur with a computer in branch, but it would be wonderful if this was needed less frequently. (perhaps it's just when I go in). Thank you, I have found that all of your staff provide excellent service and are a pleasure to deal with. Reviewed on: 30th January 2026

Reply from Newbury Building Society Hi Susie, thank you so much for leaving such detailed feedback. We're so proud that our branch team provided such great service. Response date: 30th January 2026

Opening A Savings Account

I needed to open a savings account, all my options were explained clearly. I have number savings with Newbury Building Society, the staff are very helpful making sure you choose the right account for your needs. Reviewed on: 28th January 2026

Reply from Newbury Building Society Good afternoon Irene, thank you for taking the time to leave feedback. We really appreciate your kind words! Response date: 28th January 2026

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