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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8684 reviews)

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4.88

Based on 8,684 reviews, last reviewed 26th Mar 2026

86% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

The staff member was well informed and listened care... The staff member was well informed and listened carefully to our requirements. Reviewed on: 26th March 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8684)

The staff member was well informed and listened care...

The staff member was well informed and listened carefully to our requirements. Reviewed on: 26th March 2026

Reply from Newbury Building Society Hi David, thank you so much for leaving such kind feedback. We really appreciate it. Response date: 27th March 2026

Excellent service for a new customer

Joined the society. Streamline service easy to open account and staff member very friendly and efficient. Reviewed on: 24th March 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Jaycee. We appreciate it and welcome to the Newbury! Response date: 25th March 2026

So pleased to have been introduced to Newbury B/S by...

So pleased to have been introduced to Newbury B/S by a friend, customer care is exceptional, Reviewed on: 21st March 2026

Reply from Newbury Building Society Hi Jeffrey, thank you so much for leaving such kind feedback! We really appreciate it! Response date: 23rd March 2026

Confusing and awkward online service

I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online was more frustrating than anticipated. The application process itself felt confusing and somewhat flawed. In particular, the information around making the initial deposit was misleading. It suggested that funds would be automatically taken from a nominated account once verification was complete, but in practice this didn’t happen and I had to arrange the payment manually. This inconsistency made the process feel unreliable. Once the account was open, things didn’t become much clearer. There’s very little guidance on how to actually manage the account. The leaflet mentions that you can operate it via branch, post, or online, but doesn’t explain how any of these options work in practice. For example, if you wanted to deposit cash in a branch, it’s unclear how you would do so without a card or passbook. There’s a general lack of practical, step-by-step information. Overall, the systems I’ve interacted with feel quite rudimentary—almost homemade—and that doesn’t inspire a great deal of confidence when it comes to managing money. That said, I haven’t been into a branch or had any direct interaction with customer service yet, so I can’t comment on staff helpfulness or how easy it is to get support. Hopefully that side of the experience is stronger than the digital and onboarding journey. Reviewed on: 17th March 2026

Reply from Newbury Building Society Thank you for your feedback Matt, and we are sorry to hear that you have been frustrated with the digital onboarding. We will share your comments with our comms and service teams and will review the instructions with this in mind. We would be really happy to update you on this if you'd like to drop us your email to marketing @newbury.co.uk. thanks again for your helpful feedback and do contact our team if you have any further frustrations as they will be happy to help. Response date: 18th March 2026

Still on the high street

They're on the high street still, unlike nearly all other banks/building society's and you can pop in with any questions. Reviewed on: 14th March 2026

Reply from Newbury Building Society Hi Amy, thank you so much for your kind words. We really appreciate you taking the time to leave feedback! Response date: 16th March 2026

Unbeatable face to face service

Opening hours are fantastic on the high street. I can see a person face to face, they still have passbooks and have qualified savings advisers who are able to give advice, whether over the counter service or in a private office. Reviewed on: 12th March 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Rachel, we really appreciate it. Response date: 13th March 2026

Newbury Building Society Didcot

Went into my local branch today to enquire about an ISA. Everyone was very friendly and helpful. I was offered an appointment with Vess immediately. I found Vess very helpful and professional. Everything was explained clearly to me which made the whole process very easy. Reviewed on: 11th March 2026

Reply from Newbury Building Society Hi JJ, thank you for sharing your review. We will let Vess know, she will be so pleased to hear your feedback! Response date: 12th March 2026

Newbury BS Basingstoke.

Newbury BS Basingstoke.Lovely helpful lady, Hannah, very kind and explained everything. Reviewed on: 6th March 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it and will share your comments with Hannah, who will be so pleased to read them. Response date: 10th March 2026

We were treated with respect and made welcome.

We were treated with respect and made welcome. We felt we were amongst friends who did everything for us apart from us signing Reviewed on: 5th March 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Phil, we do appreciate it. Response date: 10th March 2026

Always there when you need them

We have been saving in the Newbury Building Society for many years and have always had a very positive and friendly service and have no intention of going anywhere else. Reviewed on: 4th March 2026

Reply from Newbury Building Society Good morning Coleen, thank you so much for taking the time to leave such a lovely review. We really appreciate it. Response date: 4th March 2026

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