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Newbury Building Society: Savings reviews

View other Newbury Building Society products
4.90
Based on 8,798 reviews, last reviewed 17th Sep 2026
18% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

great service from shravina today in wokingham great service from shravina today in wokingham Reviewed on: 17th September 2026
Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026
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Jean B
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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8798)

Over complicated processes

3
I had trouble logging in to the website because of the over complicated terminology used in the process. You don't seem to think about the user and how you can make it easier to interact with you. Take the process to get into this survey, why do you have 12 or so categories to choose from - too complicated, puts people off making the decision? Have one easy button to start the survey (I'm committed to complete the survey now) and then the first question is "What was you interaction with the Society concerning?". Always think about the user and then test it on several ordinary members before going live. Reviewed on: 1st August 2022
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Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will use this to review the processes and services. All feedback is reviewed with the aim of improving where we can- we will certainly review the points you have raised and thank you once more for taking time to do this. Response date: 1st August 2022
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Newbury Building Society

Opening of members account

4
When I was told this account was available for existing members. The interest you earn was better then in any other account so I decided to open the account in the branch straight away. Reviewed on: 1st August 2022
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Verified Member
Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it Response date: 1st August 2022
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Newbury Building Society

Newbury Building Society Branch Review

5
I like having the money in a book. I would like to see a branch in marlborough. Reviewed on: 31st July 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate your feedback. Response date: 29th November 2022
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Newbury Building Society

Newbury Building Society Branch Review

5
My experience at NBS is always excellent, with efficient, friendly service. Reviewed on: 31st July 2022
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Verified Member
Reply from Newbury Building Society Hi - we really do appreciate your feedback, thank you. Response date: 29th November 2022
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Newbury Building Society

Newbury Building Society Branch Review

5
Brilliant and splendid! Very good service. Reviewed on: 31st July 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 29th November 2022
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Newbury Building Society

Newbury Building Society Branch Review

5
As always, very efficient and helpful. Reviewed on: 31st July 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 29th November 2022
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Newbury Building Society

Newbury Building Society Branch Review

5
Excellent service, staff went beyond the call of duty. Reviewed on: 31st July 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 29th November 2022
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Newbury Building Society

Newbury Building Society Branch Review

5
Revert to full-time opening please. Reviewed on: 31st July 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback. Response date: 29th November 2022
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Newbury Building Society

Newbury Building Society Branch Review

5
Daisy was very pleasant and helpful as per usual. Reviewed on: 31st July 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 29th November 2022
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Newbury Building Society

Newbury Building Society Branch Review

5
Not many customers when I was there, but the one person who did come in for a withdrawal had all his books updated. Reviewed on: 31st July 2022
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Verified Member
Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 24th February 2023
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Newbury Building Society

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