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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.79 (11677 reviews)

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4.73

Based on 11,677 reviews, last reviewed 20th Sep 2024

1733% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great customer service. AM20 was so helpful. Answered my questions and I felt listened too. Reviewed on: 20th September 2024

Latest lowest rating:

1

The advisor was great WT1, the portal itself is terr... The advisor was great WT1, the portal itself is terrible, slow constantly the threat of kicking out due to inactivity which wasn’t the case. Offering ... Read more Reviewed on: 17th September 2024

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (11677)

Opted out of renewal and they renewed anyway

They also then tried to tell me that even though I'd opted out and could see I had that I'd still need to pay them for the first month of my renewal that they'd auto-renewed without my consent Reviewed on: 8th November 2023

Impossible to get contact or help

Following.a life changing injury I needed to change my insurance details but it is totally impossible to get in contact with this company whatsoever. Reviewed on: 3rd November 2023

Impossible to contact anybody for help

Five days ago my car was hit - the offender has admitted liability - one call claims confirmed they had a statement of confession five days have passed and I am still without a car or anyway of contacting you to discuss - live chat portal down and no contact numbers- if you go through to. Claim help her they refuse to help as it is an existing claim and all they will say is use live chat - WHICH DOESNT WORK - this is stressful enough when I am an I. I want party and you are doing nothing to help Reviewed on: 30th October 2023

Poor show

It is impossible to contact this company as there are no phone numbers unless you are making a claim, no email address and the live Chat doesn not work (I've been trying for days) they don't even reply on their Facebook page so to see they advertise themselves as finalist in Best Overall Insurance Broker makes me wonder who nominated them. A disgruntled customer Reviewed on: 30th October 2023

A Triple Finalist in the Insurance Choice Awards 2023

Rating: ★★★★★ (5/5) One Call Insurance has once again proven its excellence in the insurance industry, earning the distinction of being a finalist in three categories at the prestigious Insurance Choice Awards 2023. The nominations for Best Overall Insurance Broker, Best Commercial Insurance Broker, and Best Personal Insurance Broker are a testament to the company's commitment to delivering top-notch insurance services. But it's not just about the nominations; it's also about the dedicated customers who have made it all possible. With a mission to provide outstanding insurance services and a deep commitment to customer satisfaction, One Call Insurance has steadily gained a reputation for reliability and trustworthiness. The company's invitation to customers to participate in the voting process for the Insurance Choice Awards 2023 speaks volumes about their transparency and genuine appreciation for their clients. What sets One Call Insurance apart from the rest? Here are some key factors that make them deserving of your vote: Comprehensive Coverage: One Call Insurance offers a wide range of insurance options, including personal insurance for home, car, and travel, as well as commercial insurance for businesses. Their selection ensures that they can meet the diverse needs of their clients, making it a one-stop-shop for all your insurance requirements. Customer-Centric Approach: One Call Insurance has consistently prioritized the needs of its customers. Their friendly and knowledgeable staff is always ready to provide assistance, answer questions, and help clients make informed decisions. It's clear that they value their customers' feedback and suggestions. Competitive Pricing: The company is committed to providing competitive pricing without compromising on the quality of their services. This commitment to affordability ensures that clients get the best value for their insurance investments. Online Convenience: One Call Insurance has embraced the digital age, making it easy for clients to manage their policies online. Their website and mobile app offer a seamless experience for obtaining quotes, making claims, and accessing policy documents. Award-Winning Services: The triple nomination for the Insurance Choice Awards 2023 for Best Overall Insurance Broker, Best Commercial Insurance Broker, and Best Personal Insurance Broker is a reflection of their unwavering dedication to excellence in the insurance industry. It's not just an achievement for them but also a testament to the trust and support of their customers. Reviewed on: 23rd October 2023

Scam

Got insurance with one call found out that I had pay as.you drive which I did not know about.when I tried to cancel on live chat 2 day after I took out the insurance they were very rude and told me to get off the.chat line. Tried to get on to the customer portal but I dont.think it exists and no phone.number to speak to anyone beware of this company I have be.trying from the 6th of.October to cancel my.policy which i took out on the 4 th of October now I have taken advice Reviewed on: 19th October 2023

very helpful

would like to thank one call for my quote car insurance i was getting run around added extras with other insurane .one call took me through every thing and in 20 mins was all sorted 5 stars from me very well done and thank you Reviewed on: 18th October 2023

Scam with high renewal prices

Scam with High renewal prices to get you to "negotiate" a better deal I am surprised to see people giving 5 stars for a service that is designed to fool people into paying an expensive renewal. My renewal came last week and was almost double in price. I tried to cancel auto renewal but there is no way to do that unless you chat to an agent. I work long hours to had to stop in the middle of a work day to join this chat, which had a waiting time of over 30 min. I then said I wanted to cancel my renewal and immediately was given a price that was almost 200 pounds below the one they had emailed me.about. I didn't even say I wanted to discuss prices. The system is made in a way that is difficult and time consuming for people to cancel their renewal and I am positive that a lot of people end up taking the high price renewal because they don't have the time or patience to go through all the hidden links to start the chat with an operator. Why didn't you give me the low price to begin with? Then they asked me if I had had a lower quote and by which company. That's none of your business if your quotes are then going to depend on that too. Give people a fair price and stop trying to fool people into taking an expensive renewal. I am surprised by how many people have fallen in this basic strategy and then came here to give 5 star reviews because they had lowered their renewal! Of.course they did, it was overly expensive to begin with!!!! Reviewed on: 18th October 2023

They are called one call insurance because one call is all you've ever get

Steer clear, they take your money and then you'll never here from them again. Portal doesnt work properly, 'live chat' doesnt exist. Reviewed on: 17th October 2023

Good value car insurance

Reasonably priced and easy to maintain online. Reviewed on: 17th October 2023

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