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Review of the One Call Insurance, Car insurance broker:

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Scam with high renewal prices

Scam with High renewal prices to get you to "negotiate" a better deal I am surprised to see people giving 5 stars for a service that is designed to fool people into paying an expensive renewal. My renewal came last week and was almost double in price. I tried to cancel auto renewal but there is no way to do that unless you chat to an agent. I work long hours to had to stop in the middle of a work day to join this chat, which had a waiting time of over 30 min. I then said I wanted to cancel my renewal and immediately was given a price that was almost 200 pounds below the one they had emailed me.about. I didn't even say I wanted to discuss prices. The system is made in a way that is difficult and time consuming for people to cancel their renewal and I am positive that a lot of people end up taking the high price renewal because they don't have the time or patience to go through all the hidden links to start the chat with an operator. Why didn't you give me the low price to begin with? Then they asked me if I had had a lower quote and by which company. That's none of your business if your quotes are then going to depend on that too. Give people a fair price and stop trying to fool people into taking an expensive renewal. I am surprised by how many people have fallen in this basic strategy and then came here to give 5 star reviews because they had lowered their renewal! Of.course they did, it was overly expensive to begin with!!!! Reviewed on: 18th October 2023

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