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Pockit: Account reviews

Name: Account
Rating: 2.92 (563 reviews)

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2.71

Based on 563 reviews, last reviewed 7th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

49%

Latest highest rating:

5

they are very good they are very good but they shoul... they are very good they are very good but they should help us with small loans Reviewed on: 24th May 2024

Latest lowest rating:

1

I regret to apply pockit card, very annoying card, I regret to apply pockit card, very annoying card, Reviewed on: 7th March 2025

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Pockit Account reviews (563)

Review of the Pockit, Account:

Suspended my account for no reason just the day befo...

Suspended my account for no reason just the day before my wages went in so I had no access to them. Once the suspended ur account you cannot speak to anyone on live chat so you just get a gernetic email which they do not reply to. I sent all they asked for. 2 weeks gave past. AVOID AT ALL COSTS. Reviewed on: 3rd March 2025

Account open

Hi I had the same issue myself of Pockit closing my account for review on august 3 . The account had almost 4000 pounds , after they closing it for reviews they been in touch asking me for evidence of my deposit which I have provided , they took 2 weeks for the reviews ? But at the end they open my account and all the money was there , I think they are just short of staff . I was also worried because of all the reviews I saw . But at the end everything got sorted . Thank GOD Reviewed on: 20th August 2020

the worst

the stole £600 from me 6 months ago and wont give it back just like many others for your own sake stay away Reviewed on: 18th August 2020

Bad experience

I had a account with pocket and decided to close it but had some refunds to the account just after it closed around £30 I contacted them about this and they just were not interested Reviewed on: 13th August 2020

Do not trust the positive reviews.. just look on Twitter!

Put my account under review 5 weeks ago, sent all the required documentation, not heard a thing back. No one EVER answers there phones, there social media team are of little help. Dont trust all these 5* reviews, just look on twitter and you will see how many other customers they have done this too. DO NOT USE THIS COMPANY! Reviewed on: 12th August 2020

Its not all bad!

I use this card for work. I have had one issue and was able to talk to a real person who spoke English and was very helpful. When it was frozen recently due to the suspected fraud at the parent company I was kept informed and it was back up and running in a couple of days. Reviewed on: 7th July 2020

I ain't jumping ship

I have read some of these review's Pockit is part of wirecard U.K. it's wirecard solution's Germany that is a sister company that is has filed for bankruptcy. Pockit is a u.k. which office was in w1 before moving which employees local people. I have been with pocket for three years now I do empathise with people who reply on pockit but to be fare this will help long term for all customer's . When you call pockit you get to speak to staff in the uk not a call center in dehi if they say they will call you back they do. I had my account frozen as of my sending activity as I like to shop but after emailing them document's required my account was back to normal by the next day. Sure I was pissed but it was protecting my money in the long run. I was paid last Friday end of the month all my money right now other then credit cards is in pockit but I know but thrusday or Friday my account will be up and running and my money in my account and now it will be safer then ever. So any one who was paid last week hold out a few days as pockit is still a growing business and if u leave now down to something thats out of there control is a little unfair. So I look forward to see pockit up and running soon using a uk network. And I wish to thank all the team at pockit for smooth banking the last few years and many more to come . So thank you for all the work and time your putting in to have our accounts up and running once more Reviewed on: 30th June 2020

DON'T TOUCH POCKIT

Pockit is most certainly the worst, prepaid card I have ever had, firstly no cu service whatsoever. Last year went abroad, notified them arrived on holiday, day 1 card is blocked, this has now happened on many occasions, and there is no communication from anyone in the company. And again we have had our accounts blocked and no access to our funds, seriously, disgusting service and DON'T TOUCH POCKIT DON'T TOUCH POCKIT Reviewed on: 28th June 2020

Company is gone bankrupt

This company is gone bust and the CEO a German SOB has ran off with 1.3b pounds dont open a account with them they use a company call wirecard for thier services with is now under investigation the owner has been arrested but the other SOB partner has fled to Philippines. Avoid all prepaid Mastercard and prepaid debit cards your money is not safe with them. Reviewed on: 28th June 2020

Bad Customer Service

Account frozen for months no response from company to my emails & no answer when I call. Pockit have not filed their Dec 18 accounts at companies house which were due for filing Sept 19 Reviewed on: 27th June 2020

MAKE A COMPLAINT TO FCA & MASTERCARD ABOUT POCKIT & WIRECARD

COMPLAIN TO THE TOP PEOPLE - Include the links to highlight the extent of these fraudulent companies below who have run off with our money:- Pockit Reviews: https://smartmoneypeople.com/pockit-reviews Wirecard Reviews: https://uk.trustpilot.com/review/www.wirecard.de https://www.bbc.co.uk/news/business-53176003 Call 02070661000 and register a complaint about the Financial Conduct Authority (FCA) who authorised and registered POCKIT (FCA REF NO: 900514) and Wirecard Card Solutions FCA REF NO: 900051 THEN CONTACT https://www.fca.org.uk/about/complain-about-regulators/form THEN CONTACT: [email protected] or post it to. Financial Ombudsman Service, Exchange Tower, London, E14 9SR and complain to them about Pockit, Mastercard & Wirecard These companies are all in partnership and they allowed hundreds of people to be scammed by turning a blind eye and letting Pockit freeze bank accounts by saying its "Under Review" Reviewed on: 26th June 2020

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