Write a review

Newsletter

Go to business site

Pockit: Account reviews

Name: Account
Rating: 2.24 (584 reviews)

View other Pockit products

2.24

Based on 584 reviews, last reviewed 27th Oct 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

42%

50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025

Latest lowest rating:

1

Steer clear I have had my account "paused" pending a review. It's been a week so far. No way to pay for food and basics. Stressed to hell, is an understatement. Reviewed on: 27th October 2026

Read all reviews Write a review

About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

Help others make smarter decisions by sharing your own experience.

Write a review

Pockit Account reviews (584)

Steer clear

I have had my account "paused" pending a review. It's been a week so far. No way to pay for food and basics. Stressed to hell, is an understatement. Reviewed on: 27th October 2026

Review suspended

Virraj Jatania Danny Jatania customer 425422196 My account has been restricted and am due my wages to pend today for Thursday receive one day early I have gave all the documents and proof I was asked to upload absolutely horrendous customer service my cards been suspended while they reviewe my account I have no way to pay my bills rent ect customer 425422196 I need my account unrestricted asoon as despite providing the documents they have requested, they continue to ask for more information and the same documents over and over again. The entire process feels never-ending, with constant delays, repeated verification requests and a complete lack of urgency in resolving the situation. As a customer, I should not have to continuously chase a financial institution just to access and use my own money. The inconvenience, stress and disruption this has caused are completely unacceptable. I have been extremely patient and cooperative, yet Pockit has failed to provide a satisfactory resolution. I strongly do not recommend Pockit to anyone looking for a reliable financial service. Based on my experience, their customer service, account management and verification processes leave a lot to be desired. Customers deserve transparency, efficiency and access to their money without unnecessary obstacles. Unfortunately, Pockit has failed to deliver on all three. Reviewed on: 14th October 2026

Dangerous e bank

Pockit invests customers money in Russia to help Russia in the war against Ukraine and the owner of pockit is russian and they steal and scam Reviewed on: 1st October 2026

Had my account put under review.

Had my account put under review. WhIlst being under a review my account has been restricted the funds left in there are whats left of my uc and they have declined other benefits been iver a week now with little or no help from them regarding this how is it legal fot them to keep benefits away from us im a single mom of two and uts really affecting us now Reviewed on: 23rd September 2026

Awaiting Funds since April 2026!!!

My Brother dec'd March 2026. Pockit advised, they asked for documentation. Which was all produced in April. Still awaiting funds, despite the fact Pockit said they had forwarded. Funds requured towards my Brothers Funeral costs. Formal Complaint sent over 1 month ago, and still nothing!!!! Reviewed on: 20th September 2026

Extremely frustrating experience

Extremely frustrating experience with Pockit I have had a very disappointing experience with Pockit. My account was placed under review and I was asked to provide identification and proof of income, including my passport and payslips. I provided everything requested and waited 8 working days for the review to be completed. After finally being told that the review had been completed, I attempted to transfer £1,500 of my own money to another bank account in my name. The transfer was declined and my account was immediately placed under review again. What makes this even more frustrating is that I have now been asked to provide the same information again, despite already completing the verification process and supplying the documents requested. Having money in an account that I cannot properly access or transfer has caused me a great deal of stress and inconvenience, particularly as the money is needed for my normal bills and living expenses. I completely understand that banks and financial services need to carry out security and verification checks, but the communication, delays and repeated requests have been extremely frustrating. Customers should not have to repeatedly provide the same information without a clear explanation of what is happening or when their money will become accessible. Another negative is waiting 5 working days for a response and then it’s a chat bot. I would strongly recommend that anyone considering using Pockit - you simply don’t - awful. Reviewed on: 12th August 2026

Withholding outgoing payments

8th time in as many months they have stopped outgoing transfers for “review”. This time however when on chat, I asked how to make a complaint about the situation and the chat was automatically ended. Will now not answer any chats or respond to emails. As a whole, previous customer service was ok but this times it’s been appalling. No further forward with my payment, held my funds and won’t reply. Not ideal for a financial service. I will be posting the correspondence and experience on every review site to warn people of how you handle and hold peoples money then refuse to contact when ask questions Reviewed on: 27th July 2026

I opened a Pockit account and was unfortunately scam...

I opened a Pockit account and was unfortunately scammed by a company that took payment from my account. I contacted Pockit immediately and asked them to cancel the transaction, but they failed to do so. A dispute was then opened, but I have been told it can remain open for up to 50 days. During that time, Pockit says they cannot take any further action or assist me. Meanwhile, the scam company has continued trying to charge me for a subscription I never wanted. I have refused to add more money to my account to cover these unauthorised charges, and Pockit is now charging me additional fees because of this. As a result, this situation is now affecting my credit record. I believe this has been handled very poorly, especially considering I reported the issue as soon as I became aware of the scam. Reviewed on: 7th July 2026

Really disrespectful service they say bad credit sco...

Really disrespectful service they say bad credit score or no checks we accept you then they threaten you with this from DAISY 3.4 We reserve the right, in our sole discretion, to refuse to register you for a Pockit Account for any reason and we are not required to provide a reason." I have made a complaint and contacted the fca. Reviewed on: 14th April 2026

My money got restricted without warning

used this because I lost normal bank card but after withdrawing cash a few times im a day they suspended my account I had to email wage slips bank statements photo ID and wait 8 working days until I could access my money again. their T&C's say they can suspended service for any reason and they give no warning but funnily enough they still allow you to deposit money in to their account while not letting you withdraw. oh you have to qualify for the £50 advance too they dont just give it. Reviewed on: 5th March 2026

Review Pockit: Account now

Help others make smarter decisions by sharing your own experience.

Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Travel Money
from Lloyds Bank 4.09 from 3 reviews
Debit card
from Yonder 4.44 from 37 reviews
Under 16s card
from Starling Bank 4.90 from 3124 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Pockit: Account reviews

No new 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Pockit: Account now

Pockit Account reviews (584)

Steer clear

Review suspended

Dangerous e bank

Had my account put under review.

Awaiting Funds since April 2026!!!

Extremely frustrating experience

Withholding outgoing payments

I opened a Pockit account and was unfortunately scam...

Really disrespectful service they say bad credit sco...

My money got restricted without warning

Review Pockit: Account now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024