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Liam T

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Review of the Pockit, Account:

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Extremely frustrating experience

Extremely frustrating experience with Pockit I have had a very disappointing experience with Pockit. My account was placed under review and I was asked to provide identification and proof of income, including my passport and payslips. I provided everything requested and waited 8 working days for the review to be completed. After finally being told that the review had been completed, I attempted to transfer £1,500 of my own money to another bank account in my name. The transfer was declined and my account was immediately placed under review again. What makes this even more frustrating is that I have now been asked to provide the same information again, despite already completing the verification process and supplying the documents requested. Having money in an account that I cannot properly access or transfer has caused me a great deal of stress and inconvenience, particularly as the money is needed for my normal bills and living expenses. I completely understand that banks and financial services need to carry out security and verification checks, but the communication, delays and repeated requests have been extremely frustrating. Customers should not have to repeatedly provide the same information without a clear explanation of what is happening or when their money will become accessible. Another negative is waiting 5 working days for a response and then it’s a chat bot. I would strongly recommend that anyone considering using Pockit - you simply don’t - awful. Reviewed on: 12th August 2026

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