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Pockit reviews

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Rated Average • 2.71/5

Pockit reviews

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Unverified business
  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support

Review summary

People rate this company as Average based on 567 product reviews

Average score of 2.71/5
5 star
43%
4 star
4%
3 star
2%
2 star
2%
1 star
49%
Reviews for Pockit have trended positively over the past 90 days

Latest positive rating

5/5

Pockit its been such a big help in my life.

Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service provided.

{"display":"Daniella","full_name":"Daniella","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Account
Daniella 12th March 2025

Latest negative rating

1/5

Extremely Disappointed and Considering Legal Action...

Extremely Disappointed and Considering Legal Action I’m extremely disappointed with my experience with Pockit. My account has been blocked since April 3rd, and it is... Extremely Disappointed and Considering Legal Action I’m extremely disappointed with my experience with Pockit. My account has been blocked since April 3rd, and it is now over a month later with no resolution. Since then, I’ve had no access to my salary, and funds sent to me by my sister have also been withheld without any explanation or indication of when – or if – they will be returned. What’s most frustrating is the lack of communication. I have sent multiple messages, but most of them go unanswered. When I do receive a response, it’s vague and unhelpful, offering no clear timeline or justification for the account block or the withheld funds. This situation is causing serious financial hardship. I’m now forced to rely more heavily on credit cards, which is driving up my debt due to interest – all because my own money is being held without cause. If this is not resolved promptly, I will 100% consider taking legal action. This experience has eroded any trust I had in Pockit. I urge anyone considering this service to think very carefully before relying on them for essential banking needs. Read more Read less

{"display":"Chukwuka o","full_name":"Chukwuka o","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Account
Chukwuka o 22nd May 2025
See more reviews for Pockit products

About Pockit

Pockit is an award-winning digital account.

Pockit launched in 2014 offering a prepaid card and with a mission to build a better banking alternative for customers left behind by high street banks.

The Pockit account comes with a Prepaid Mastercard®.

Pockit at a glance

Contact details

Email
[email protected]

Reviews for Pockit

Showing 11 of 567 company reviews

Extremely Disappointed and Considering Legal Action...

Account • 22nd May 2025

Extremely Disappointed and Considering Legal Action I’m extremely disappointed with my experience with Pockit. My account has been blocked since April 3rd, and it is... Extremely Disappointed and Considering Legal Action I’m extremely disappointed with my experience with Pockit. My account has been blocked since April 3rd, and it is now over a month later with no resolution. Since then, I’ve had no access to my salary, and funds sent to me by my sister have also been withheld without any explanation or indication of when – or if – they will be returned. What’s most frustrating is the lack of communication. I have sent multiple messages, but most of them go unanswered. When I do receive a response, it’s vague and unhelpful, offering no clear timeline or justification for the account block or the withheld funds. This situation is causing serious financial hardship. I’m now forced to rely more heavily on credit cards, which is driving up my debt due to interest – all because my own money is being held without cause. If this is not resolved promptly, I will 100% consider taking legal action. This experience has eroded any trust I had in Pockit. I urge anyone considering this service to think very carefully before relying on them for essential banking needs. Read more Read less

{"display":"Chukwuka o","full_name":"Chukwuka o","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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My Pockit Account has been on review for a week

Account • 27th March 2025

I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a... I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a monthly fee. you also need to pay a fee to transfer money and withdraw your own money, which I understand, as it is a business. As I knew I was going to use this as my main bank account, I opted to go for the best account, which offers me credit, income advance and also boost my credit score. Given that I already pay so much to just simply use the account, as a customer I expect good customer service from a bank as you are handling financial matters. I have been receiving my monthly salary, I have been paying bills, subscriptions, direct debits and my day-to-day spending habits. So I have pretty much used this bank as my main account. As recent as Wednesday 19th March 2025, my account was restricted due to being on review. I have already cooperated, by sending my details my personal information forms of ID and verification to get this resolved. I also emailed them and followed it up with a follow email. Today it is now Thursday 27th March, I have still been unable to access my account, I am unable to withdraw or transfer my own money. This is very inconvenient as my monthly salary is approaching, I haven’t recieved no response from Pockit, regarding my account or review. There is no contact number or method of contact apart from email. As a customer, this is a headache trying to chase a “bank”, regarding their services. In my honest opinion, I wouldn’t want anyone to go through my current situation as a bank is meant to help customers manage their money but it just feels like a great burden banking with Pockit. I honestly wouldn’t recommend Pockit bank to a stranger let alone, friends and family. Once, I receive the outcome of the account review I will be closing the account. For the amount I am paying to use the account, I should at least be receiving basic communication or something. I now feel like I simply cannot trust this bank to hold my funds. Pockit is not covered by FSCS Protection, so they were to go bankrupt you could essentially lose your money. Banking with Pockit at your own risk, however, you have been advised by a current customer that this bank is not trustworthy. Read more Read less

{"display":"Nico F","full_name":"Nico F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    one of the WORST BANKS

    This is one of the WORST BANKS iv banked with, DO NOT use this bank. when it comes to customer care and fraud they do... This is one of the WORST BANKS iv banked with, DO NOT use this bank. when it comes to customer care and fraud they do not care about their customers. I have provided them with clear evidence that I’ve been scammed with more than enough evidence to prove the scammer is taking money from innocent people, myself included and Pockit would not support me at all to return the stolen funds and now left me with no money in my bank when they definitely have the means to refund me with their payment provider. I do not recommend anyone banks with this company. Now I have to take my case to the financial ombudsman Read more Read less

    {"display":"jools r","full_name":"jools r","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1140701.png"}}'s avatar
    Account
    jools r 19th March 2025
  • 5/5

    Pockit its been such a big help in my life.

    Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service provided.

    {"display":"Daniella","full_name":"Daniella","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Account
    Daniella 12th March 2025
  • 1/5

    I regret to apply pockit card, very annoying card,

    I regret to apply pockit card, very annoying card,

    {"display":"Itaka","full_name":"Itaka","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Account
    Itaka 7th March 2025
  • 1/5

    Suspended my account for no reason just the day befo...

    Suspended my account for no reason just the day before my wages went in so I had no access to them. Once the suspended ur... Suspended my account for no reason just the day before my wages went in so I had no access to them. Once the suspended ur account you cannot speak to anyone on live chat so you just get a gernetic email which they do not reply to. I sent all they asked for. 2 weeks gave past. AVOID AT ALL COSTS. Read more Read less

    {"display":"Russ G","full_name":"Russ G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Account
    Russ G 3rd March 2025
  • 1/5

    Awful service

    Awful.awaiting for my wahes to bounce back to my employer

    {"display":"Nathan H","full_name":"Nathan H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1107434.png"}}'s avatar
    Account
    Nathan H 20th February 2025
  • 1/5

    Absolutely horrible shut my account then asked for i...

    Absolutely horrible shut my account then asked for information which I sent told me it was back up and running after 2 months then at... Absolutely horrible shut my account then asked for information which I sent told me it was back up and running after 2 months then at the same time then closed it again Worst bank I have ever used no communication Read more Read less

    {"display":"Claire ","full_name":"Claire ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Account
    Claire 2nd December 2024
  • 1/5

    Do not get a pockit account

    Put my account on review so my benefit got sent back all my direct debits didn't get paid I would not advise anyone to get... Put my account on review so my benefit got sent back all my direct debits didn't get paid I would not advise anyone to get this account I've also got children and need my money they did this with no warning its disgusting and you can't speak to customer services it's a robot you email what a joke Read more Read less

    {"display":"Kerry B","full_name":"Kerry B","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1062964.png"}}'s avatar
    Account
    Kerry B 30th September 2024
  • 1/5

    Can anyone help because I’m at my wits end

    I am with Pockit and tried to transfer money to another account but the suspended it. I have given them all the info they have... I am with Pockit and tried to transfer money to another account but the suspended it. I have given them all the info they have asked for and they keep saying they need more time. I’m getting generic emails all the time and nothing else. Read more Read less

    {"display":"Mrs W","full_name":"Mrs W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Account
    Mrs W 14th September 2024
  • 1/5

    PLEASE AVOID POCKIT!

    I opened a pockit account as there are no banks left where I live, and it seemed easy to go to the post office to... I opened a pockit account as there are no banks left where I live, and it seemed easy to go to the post office to a pay point to deposit any cash into an account. I only really use the account for small cash deposits and so my parents can transfer money to me to help with food and bills, as I’m a single mum. On Sunday 1st September, my dad put £300 into my pockit account and when I went to transfer the money, a notice came up that my account was under review and I couldn’t access my money and my card is on hold. They requested various documents and information, which I immediately sent to them, and they said it would probably take 2-4 days to complete the review. I had no warning about this. I understand that some monitoring of accounts like this need to take place, but why can I not access the money first. I have emailed repeatedly and tried to find a phone number for them, with no joy. The only response to my emails are automated, and one saying that my money is safe! I have no money now, and no food! There is no other way to contact them. Their customer service is appalling and to only have an email address as a point of contact is ridiculous. I have no access to my money and no end in sight. There is a phone number on the back of my card, which doesn’t work. You are totally at their mercy. DO NOT OPEN AN ACCOUNT WITH THIS COMPANY! Read more Read less

    {"display":"Joanna T","full_name":"Joanna T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Account
    Joanna T 7th September 2024

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