Pockit reviews

Pockit reviews
This business hasn't yet registered to manage and respond to reviews on their page. Own this business?. Find out how to register here
-
Award winning organisation
-
Fully digital service with no in-person branches
-
Manage your account or policy via an app or website
-
Offers digital wallet and contactless payment support
Review summary
People rate this company as Average based on 569 product reviews
Latest positive rating
Latest negative rating
"Hidden Charges & Poor Customer Support Beware
Extremely disappointing and misleading service. I downloaded Pockit just to try the virtual card and explore its basic features. I never selected or consented to... Extremely disappointing and misleading service. I downloaded Pockit just to try the virtual card and explore its basic features. I never selected or consented to any paid plan, and I certainly did not receive or use a physical card. Yet, without any proper notice, the app charged me £2.49 for a subscription I never agreed to. When I contacted support, they simply stated that the charge applies "regardless of usage" — which is completely unacceptable and deeply misleading. There was no clear information about recurring fees at the time of signup. This is not transparent, not fair, and in my opinion, borders on unethical practice. Even after requesting to be moved to the free plan and refunded, their support team refused to help. This is not how customers should be treated. I strongly advise anyone considering this app to be extremely cautious. You may be charged without your clear consent. Read more Read less
About Pockit
Pockit is an award-winning digital account.
Pockit launched in 2014 offering a prepaid card and with a mission to build a better banking alternative for customers left behind by high street banks.
The Pockit account comes with a Prepaid Mastercard®.
Pockit at a glance
Contact details
- [email protected]
Reviews for Pockit
Showing 11 of 569 company reviews • Last reviewed within 7 days
"Hidden Charges & Poor Customer Support Beware
Extremely disappointing and misleading service. I downloaded Pockit just to try the virtual card and explore its basic features. I never selected or consented to... Extremely disappointing and misleading service. I downloaded Pockit just to try the virtual card and explore its basic features. I never selected or consented to any paid plan, and I certainly did not receive or use a physical card. Yet, without any proper notice, the app charged me £2.49 for a subscription I never agreed to. When I contacted support, they simply stated that the charge applies "regardless of usage" — which is completely unacceptable and deeply misleading. There was no clear information about recurring fees at the time of signup. This is not transparent, not fair, and in my opinion, borders on unethical practice. Even after requesting to be moved to the free plan and refunded, their support team refused to help. This is not how customers should be treated. I strongly advise anyone considering this app to be extremely cautious. You may be charged without your clear consent. Read more Read less
DO NOT BANK WITH THIS COMPANY!
Within a couple of days of me opening my account and paying my £9.99 monthly fee to Pockit my entire credit balance on my account... Within a couple of days of me opening my account and paying my £9.99 monthly fee to Pockit my entire credit balance on my account has mysteriously disappeared in a transfer that I haven’t actioned. Getting hold of a customer advisor is nigh on impossible and it’s now 3 days since I first contacted them and I am no further forward in getting my money back. Shocking bank. Shocking customer service. DO NOT BANK WITH THIS COMPANY YOUR MONEY IS NOT SAFE WITH THEM! Read more Read less
Products from Pockit
Showing all products offered by Pockit
Account
by PockitPockit offer a Prepaid Mastercard® account with no credit checks required. You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also...
Account
by PockitPockit offer a Prepaid Mastercard® account with no credit checks required. You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also...
We are Smart Money People
Join 2 million active users who make better financial decisions with the power of reviews.
Create an accountProtecting trust by verifying companies and reviewers
The only site that specialises in financial services
Providing everyday people with a voice