I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a... I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a monthly fee. you also need to pay a fee to transfer money and withdraw your own money, which I understand, as it is a business. As I knew I was going to use this as my main bank account, I opted to go for the best account, which offers me credit, income advance and also boost my credit score. Given that I already pay so much to just simply use the account, as a customer I expect good customer service from a bank as you are handling financial matters. I have been receiving my monthly salary, I have been paying bills, subscriptions, direct debits and my day-to-day spending habits. So I have pretty much used this bank as my main account. As recent as Wednesday 19th March 2025, my account was restricted due to being on review. I have already cooperated, by sending my details my personal information forms of ID and verification to get this resolved. I also emailed them and followed it up with a follow email. Today it is now Thursday 27th March, I have still been unable to access my account, I am unable to withdraw or transfer my own money. This is very inconvenient as my monthly salary is approaching, I haven’t recieved no response from Pockit, regarding my account or review. There is no contact number or method of contact apart from email. As a customer, this is a headache trying to chase a “bank”, regarding their services. In my honest opinion, I wouldn’t want anyone to go through my current situation as a bank is meant to help customers manage their money but it just feels like a great burden banking with Pockit. I honestly wouldn’t recommend Pockit bank to a stranger let alone, friends and family. Once, I receive the outcome of the account review I will be closing the account. For the amount I am paying to use the account, I should at least be receiving basic communication or something. I now feel like I simply cannot trust this bank to hold my funds. Pockit is not covered by FSCS Protection, so they were to go bankrupt you could essentially lose your money. Banking with Pockit at your own risk, however, you have been advised by a current customer that this bank is not trustworthy. Read more Read less

This is one of the WORST BANKS iv banked with, DO NOT use this bank. when it comes to customer care and fraud they do... This is one of the WORST BANKS iv banked with, DO NOT use this bank. when it comes to customer care and fraud they do not care about their customers. I have provided them with clear evidence that I’ve been scammed with more than enough evidence to prove the scammer is taking money from innocent people, myself included and Pockit would not support me at all to return the stolen funds and now left me with no money in my bank when they definitely have the means to refund me with their payment provider. I do not recommend anyone banks with this company. Now I have to take my case to the financial ombudsman Read more Read less

Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service provided.

I regret to apply pockit card, very annoying card,

Suspended my account for no reason just the day before my wages went in so I had no access to them. Once the suspended ur... Suspended my account for no reason just the day before my wages went in so I had no access to them. Once the suspended ur account you cannot speak to anyone on live chat so you just get a gernetic email which they do not reply to. I sent all they asked for. 2 weeks gave past. AVOID AT ALL COSTS. Read more Read less

Awful.awaiting for my wahes to bounce back to my employer

Absolutely horrible shut my account then asked for information which I sent told me it was back up and running after 2 months then at... Absolutely horrible shut my account then asked for information which I sent told me it was back up and running after 2 months then at the same time then closed it again Worst bank I have ever used no communication Read more Read less

Put my account on review so my benefit got sent back all my direct debits didn't get paid I would not advise anyone to get... Put my account on review so my benefit got sent back all my direct debits didn't get paid I would not advise anyone to get this account I've also got children and need my money they did this with no warning its disgusting and you can't speak to customer services it's a robot you email what a joke Read more Read less

I am with Pockit and tried to transfer money to another account but the suspended it. I have given them all the info they have... I am with Pockit and tried to transfer money to another account but the suspended it. I have given them all the info they have asked for and they keep saying they need more time. I’m getting generic emails all the time and nothing else. Read more Read less