I opened a pockit account as there are no banks left where I live, and it seemed easy to go to the post office to... I opened a pockit account as there are no banks left where I live, and it seemed easy to go to the post office to a pay point to deposit any cash into an account. I only really use the account for small cash deposits and so my parents can transfer money to me to help with food and bills, as I’m a single mum. On Sunday 1st September, my dad put £300 into my pockit account and when I went to transfer the money, a notice came up that my account was under review and I couldn’t access my money and my card is on hold. They requested various documents and information, which I immediately sent to them, and they said it would probably take 2-4 days to complete the review. I had no warning about this. I understand that some monitoring of accounts like this need to take place, but why can I not access the money first. I have emailed repeatedly and tried to find a phone number for them, with no joy. The only response to my emails are automated, and one saying that my money is safe! I have no money now, and no food! There is no other way to contact them. Their customer service is appalling and to only have an email address as a point of contact is ridiculous. I have no access to my money and no end in sight. There is a phone number on the back of my card, which doesn’t work. You are totally at their mercy. DO NOT OPEN AN ACCOUNT WITH THIS COMPANY! Read more Read less

After writing such a positive email just this morning, somehow I’ve managed to change my mind. I have had pockit for 3 years now roughly... After writing such a positive email just this morning, somehow I’ve managed to change my mind. I have had pockit for 3 years now roughly and it’s been absolutely brilliant. I yesterday received a sum of money from a family member (in which I have sent you copies of messages, screenshots, all sorts) for a new car. The bank was fine, absolutely nothing wrong. Went today to purchase a car and still everything was fine. Until this afternoon, where I have had an email saying my account is under review. This isn’t a small sum of money.. I haven’t heard anything back and I’ve read numerous posts about your “reviews” online. My mental health has deteriorated massively and the worry is sickening. I haven’t the funds to pay for anything now and something needs done about it. I have collected all reviews and please believe that I’ll be taking this to the ombudsman if things aren’t sorted. It’s horrendous how you don’t even give any warning. I’d be more than happy to have my account reviewed.. just some pre warning. My family member has contacted their bank explaining that the money is legitimate and we have sent everything you’ve asked for and we are still left hanging. As a registered pockit user who even had the advances option etc, I demand a manager looks into my case asap. I loved this account and I am heartbroken that you would treat me like this as a loyal customer for almost 3 years. How dare you make me and my family feel this way with absolutely no prior warning. Leah Richards Read more Read less

I would give it a zero rating if I could, please anyone with common sense DO NOT sign up with PockIt they will drive you... I would give it a zero rating if I could, please anyone with common sense DO NOT sign up with PockIt they will drive you into stress and depression it’s nearly been a month since they randomly locked my account after being a loyal customer over 6 years, i got a random review for nothing.. sent over my details as requested the since then been told it’s “being closed as a business decision”, my child’s mother gone missing, i can’t handle this stress no more Read more Read less

they are very good they are very good but they should help us with small loans

Pockit is a great account to get cashback on everyday spend they really add up when you use it for groceries and clothing for example.... Pockit is a great account to get cashback on everyday spend they really add up when you use it for groceries and clothing for example. I managed to save over £300 a year just by paying with Pockit Read more Read less

If i could rate zero..i would. Froze my account of over 2 years. .for verification the day before my payday. All my documents have been... If i could rate zero..i would. Froze my account of over 2 years. .for verification the day before my payday. All my documents have been sent in.. and got told 5 more days. I should have been paid today... they still accepted the bacs transfer into my account. .knowing that i wouldn't have access to it. Im now here with a 7 year old kid. .. cant get my money. . Cant pay put electric or gas on the meter..and will struggle to actually feed me and my child by the weekend. No contact number. .emails only. Sent them 50 in the past day... had one reply..telling me to stop emailing them... or they would block my email address. Im sure its not legal to deny me access to benifits payments. This company should be investigated for fraud and theft AVOID AT ALL COSTS So now ignoring my emails. Over 24 hours. . Not one email back. Left me completely in the dark Read more Read less

I have a pockit account because it was easy to open online at a very difficult time for me easy to use good benefits customer service could be better

Had my account hacked tried to shut it down couldn't do it they didn't recognise any email address i gave them that i had used

Long time user, glad I signed up.