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Pockit: Account reviews

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2.67
Based on 571 reviews, last reviewed 18th Aug 2025
100% decrease in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
4%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

Terrible signup process. Tried to signup and came accross hurdles in verification/documents/confirming from the phone - again and agai and again. Reviewed on: 18th August 2025
Tonyr123's avatar
Tonyr123
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (571)

the worst

1
the stole £600 from me 6 months ago and wont give it back just like many others for your own sake stay away Reviewed on: 18th August 2020
Paul Brennan's avatar
Paul Brennan

Bad experience

1
I had a account with pocket and decided to close it but had some refunds to the account just after it closed around £30 I contacted them about this and they just were not interested Reviewed on: 13th August 2020
Gareth's avatar
Gareth

Do not trust the positive reviews.. just look on Twitter!

1
Put my account under review 5 weeks ago, sent all the required documentation, not heard a thing back. No one EVER answers there phones, there social media team are of little help. Dont trust all these 5* reviews, just look on twitter and you will see how many other customers they have done this too. DO NOT USE THIS COMPANY! Reviewed on: 12th August 2020
Miss Craig's avatar
Miss Craig

Its not all bad!

4
I use this card for work. I have had one issue and was able to talk to a real person who spoke English and was very helpful. When it was frozen recently due to the suspected fraud at the parent company I was kept informed and it was back up and running in a couple of days. Reviewed on: 7th July 2020
Tracey H's avatar
Tracey H

I ain't jumping ship

4
I have read some of these review's Pockit is part of wirecard U.K. it's wirecard solution's Germany that is a sister company that is has filed for bankruptcy. Pockit is a u.k. which office was in w1 before moving which employees local people. I have been with pocket for three years now I do empathise with people who reply on pockit but to be fare this will help long term for all customer's . When you call pockit you get to speak to staff in the uk not a call center in dehi if they say they will call you back they do. I had my account frozen as of my sending activity as I like to shop but after emailing them document's required my account was back to normal by the next day. Sure I was pissed but it was protecting my money in the long run. I was paid last Friday end of the month all my money right now other then credit cards is in pockit but I know but thrusday or Friday my account will be up and running and my money in my account and now it will be safer then ever. So any one who was paid last week hold out a few days as pockit is still a growing business and if u leave now down to something thats out of there control is a little unfair. So I look forward to see pockit up and running soon using a uk network. And I wish to thank all the team at pockit for smooth banking the last few years and many more to come . So thank you for all the work and time your putting in to have our accounts up and running once more Reviewed on: 30th June 2020
Marie okeeffe's avatar
Marie okeeffe

DON'T TOUCH POCKIT

1
Pockit is most certainly the worst, prepaid card I have ever had, firstly no cu service whatsoever. Last year went abroad, notified them arrived on holiday, day 1 card is blocked, this has now happened on many occasions, and there is no communication from anyone in the company. And again we have had our accounts blocked and no access to our funds, seriously, disgusting service and DON'T TOUCH POCKIT DON'T TOUCH POCKIT Reviewed on: 28th June 2020
Keith Shepherd's avatar
Keith Shepherd

Company is gone bankrupt

3
This company is gone bust and the CEO a German SOB has ran off with 1.3b pounds dont open a account with them they use a company call wirecard for thier services with is now under investigation the owner has been arrested but the other SOB partner has fled to Philippines. Avoid all prepaid Mastercard and prepaid debit cards your money is not safe with them. Reviewed on: 28th June 2020
Dean 's avatar
Dean

Bad Customer Service

1
Account frozen for months no response from company to my emails & no answer when I call. Pockit have not filed their Dec 18 accounts at companies house which were due for filing Sept 19 Reviewed on: 27th June 2020
Robert Hurst's avatar
Robert Hurst

MAKE A COMPLAINT TO FCA & MASTERCARD ABOUT POCKIT & WIRECARD

1
COMPLAIN TO THE TOP PEOPLE - Include the links to highlight the extent of these fraudulent companies below who have run off with our money:- Pockit Reviews: https://smartmoneypeople.com/pockit-reviews Wirecard Reviews: https://uk.trustpilot.com/review/www.wirecard.de https://www.bbc.co.uk/news/business-53176003 Call 02070661000 and register a complaint about the Financial Conduct Authority (FCA) who authorised and registered POCKIT (FCA REF NO: 900514) and Wirecard Card Solutions FCA REF NO: 900051 THEN CONTACT https://www.fca.org.uk/about/complain-about-regulators/form THEN CONTACT: [email protected] or post it to. Financial Ombudsman Service, Exchange Tower, London, E14 9SR and complain to them about Pockit, Mastercard & Wirecard These companies are all in partnership and they allowed hundreds of people to be scammed by turning a blind eye and letting Pockit freeze bank accounts by saying its "Under Review" Reviewed on: 26th June 2020
POCKIT VICTIM's avatar
POCKIT VICTIM

Pockit Parent company Wirecard AG files for insolvency after Euro 1.9 billion goes missing!!

1
Pockit parent company files for bankruptcy As I suspected and have been writing here for weeks - Pockit's parent company Wirecard AG which wholly owns Wirecard Card Solutions Ltd UK which runs Pockit has filled for bankruptcy after over €1.9 billion of funds goes missing!! This was just announced on the news a few minutes ago!! This is no doubt why they have blocked my account over two months ago and have not let me access my account and have in short stolen over £1,300 from me which I have in the account which I and my family have desperately needed during these horrible last few months!! If your account is still active move your money out now if you still can and please do not open an account with this company or loose your money!!! You have been warned. Have a look at Wikipedia and news links for more info. Reviewed on: 25th June 2020
Ferenc's avatar
Ferenc

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