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Pockit: Account reviews

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2.67
Based on 571 reviews, last reviewed 18th Aug 2025
100% decrease in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
4%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

Terrible signup process. Tried to signup and came accross hurdles in verification/documents/confirming from the phone - again and agai and again. Reviewed on: 18th August 2025
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Tonyr123
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (571)

Money goes missing a lot and customer services is a joke and nobody has a clue how to help customers in an efficient manner

1
They have no customer support after 6pm, live chat is the best way to not get ignored but if it gets to 6pm they tell you a bunch of rubbish before ending the chat blaming an automatic shutdown of the system. Emailing them can take a month to get a reply if they bother too that is. Pockit have stolen my money nearly £40 my account shows it go in but then pockit reckon its been processing and can take 10 days but it doesn't, its normally there the next day. Trustpilot is flooded with fake 5star reviews on pockit its a extremely worrying Reviewed on: 5th December 2020
Kelly Goodwin 's avatar
Kelly Goodwin

kept my £5.000

1
i won £5.000 on buzz bingo transferred it to my pocket account payment got declined thay said its been sent back 14 days after now still not sent my money back seems like my £5.000 just disappeared what can i do about this Reviewed on: 30th November 2020
david murphy's avatar
david murphy

Crooks

1
Have stolen over £1000 and won't reply to emails. Avoid at all costs they should be investigated and shut down Reviewed on: 16th November 2020
Ben's avatar
Ben

Total scammers do not use Pockit

1
These people will take your money then ignore your emails and phone calls. Withdraw all your money leaving nothing for them to take the monthly fee. See how quick they contact you then!! Play them at their own game. Reviewed on: 2nd November 2020
Ml's avatar
Ml

scum bags

1
i opened up the with 140.00 in it now my account has been restricted this bank should close down soon as i put my in oh hold on i pay my bills AVIOD THIS BANK Reviewed on: 28th October 2020
noor hussain 's avatar
noor hussain

How to resolve pockit issues

1
I was locked out of my account september 21st under the words "your account suspended whilst being reviewed" well we all no that you can't contact them,this is how I resolved it. Make a complaint to the ombudsman & have everything that pockit have asked for plus the earliest email you sent to pockit &make your case to them,if your on sick give them the details or if your vulnerable/mental health make your statement strong &give what impact it is having on you.I was very very desperate until I rung the ombudsman it took about 10days from making the complaints everyone is different &they can only work with you tell them 8-10-2020 Reviewed on: 9th October 2020
joe's avatar
joe

Do they exist ?

1
I have been locked out of my account for 2 months left messages and all I get is referred to their wirecard problem , I am a professional accountant and do not recommend. Can't speak to anybody what a joke !! Reviewed on: 1st October 2020
Paul's avatar
Paul

SERIOUS SCAMMERS

1
Took my money, blocked my account for over 6 months and still waiting. They dont reply or take you seriously. Please take my advice and keep away from them or learn the hard way. Reviewed on: 17th September 2020
Karls Hussain's avatar
Karls Hussain

Account been under review for over 4 months

1
Been asking for my money to be transferred to another account but they reply back with the same robotic message that I should be patient as they have a high volume of cases to review. I feel very strongly that they/ someone has taken my money else they would of just simply given me back my money a long time ago. Very disappointed in this company and don't trust them . I just want my money back it's that simple. I don't even know if charges are taken out of my account that I don't have any access to. Reviewed on: 22nd August 2020
Verna Freeman's avatar
Verna Freeman

Account open

3
Hi I had the same issue myself of Pockit closing my account for review on august 3 . The account had almost 4000 pounds , after they closing it for reviews they been in touch asking me for evidence of my deposit which I have provided , they took 2 weeks for the reviews ? But at the end they open my account and all the money was there , I think they are just short of staff . I was also worried because of all the reviews I saw . But at the end everything got sorted . Thank GOD Reviewed on: 20th August 2020
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Anonymous

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