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TUI: Travel Money reviews

Name: Travel Money
Rating: 3.05 (14 reviews)

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3.05

Based on 14 reviews, last reviewed 7th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

14%

3 star

14%

64%

Latest highest rating:

4

Classic case of 'computer says nooo' ! Whilst the online ordering service was straightforward, the collection of my Euros was problematic. I received a confirmation email for my order which... Read more Reviewed on: 7th June 2026

Latest lowest rating:

2

Beware TUI exchange rates Usually order Euros online and collect in store. But was told to order via a TUI store if I wanted 50 Euro notes - so I did. When I collected my curre... Read more Reviewed on: 10th April 2026

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About this product

Looking for more information on the Thomson multi-currency travel money card? Read reviews here to see what people are saying about this travel money option, and help make up your mind based on what people have said.

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TUI Travel Money reviews (14)

Classic case of 'computer says nooo' !

Whilst the online ordering service was straightforward, the collection of my Euros was problematic. I received a confirmation email for my order which said I should provide the order number, photographic ID and the card used to purchase the currency when I called into the branch. I duly provided the information only to have the staff in the branch refuse to release the money as I could not produce a copy of the email! After going home to collect my phone and showing it at the counter to prove that it did not specify that as a requirement, the lady was unrepentant saying that her screen did. So either I was unlucky to be served by a supreme jobsworth, or TUI need to alter their advice to customers! It was rather ridiculous, as the email didn't provide any further information than I had already given. Just be sure to be able to produce a copy of their email on collection to avoid any hassle! Reviewed on: 7th June 2026

Beware TUI exchange rates

Usually order Euros online and collect in store. But was told to order via a TUI store if I wanted 50 Euro notes - so I did. When I collected my currency I was told that they had not looked at my order until that morning and were too late to obtain 50 Euro notes. When I got home I saw that the rate received was about 5% lower than the online rate - for 400Euros cost £18 more - complete rip-off. Always buy travel currency from TUI online and collect in store. Reviewed on: 10th April 2026

Total waste of time ...

Opened a travel money card and could not get the app to work returned to the agents who said they would return any cash not used. What they didn't say was there would be a charge of 7% to return it. Total waste of time leaving me out of pocket Reviewed on: 9th September 2025

Extra money came out of acciunt

Bought sum euros which seemed to be good price then discovered on my banking app they tiok out another £15 i weng on chat to try find out wat it was for as i bought over £500 worth of euros and was fee delivery...was told it wud b looked into..yep still not heard anything..1st and last time i will b buying foreign currency off them Reviewed on: 19th August 2025

Put £1100 English to euro on card.

Put £1100 English to euro on card. Arrived in Spain on holiday, tried to use the card in 3 different premises only to be declined payment. My account says there is money on card. Have spoke with CS 3 times now, and they keep advising me card is active but account has been blocked by tui for some reason. So now stuck in spain with no money. Nice one guys very appreciative. Glad I don't scam my customers out of this sort of money Reviewed on: 12th July 2025

DO NOT BOTHER WITH PRE PAID CURRENCY CARD.

This review is ONLY FOR THE PRE PAID CURRENCY CARD. Do not take it, use Revolut or any other. The app is dire . This made it impossible to activate my card which had £1k on it Reviewed on: 6th April 2025

Inactivitycharge cost me £100

I have a Tui travel money card that I hadn't used because I hadn't been on holiday. It had £100 on it. Because of inactivity Tui took £2 per month from my card until there was absolutely nothing left. Because of covid I got £40 back. I was livid. How could they take money like that. But they say its in the terms and conditions. I was not informed of any terms and conditions. They are a greedy, thoughtless company to behave in such a way. Reviewed on: 26th October 2024

Ordered currency at a rate of 28 korona and went to...

Ordered currency at a rate of 28 korona and went to collect when they arrived a week later and they gave me a rate of 25 even though they had ordered them 28 to the £ Reviewed on: 15th September 2024

Absolute rip-off merchants.

Avoid Tui for travel money and currency cards as they offer the worst exchange rates.I have purchased my annual family holiday from Tui for the past twenty years, but never again, so I hope it was worth it to Tui in ripping me off with the worst currency exchange rates available. Avoid these scammers at all costs. Reviewed on: 15th September 2023

Trying to register card online

Keeps saying Details of card not found... Rang to complaints line told me had to wait 15 days for them to contact them .. I'm home in 5 days from holiday.. Can't get to my money... Absolutely f#$king fuming...... Reviewed on: 18th August 2023

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