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TUI: Travel Money reviews

Name: Travel Money
Rating: 1.82 (11 reviews)

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1.25

Based on 11 reviews, last reviewed 19th Aug 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

4 star

3 star

73%

Latest highest rating:

5

Best customer service around Always greeted with a friendly smile and treated like a vip! Reviewed on: 25th June 2020

Latest lowest rating:

1

Extra money came out of acciunt Bought sum euros which seemed to be good price then discovered on my banking app they tiok out another £15 i weng on chat to try find out wat it was f... Read more Reviewed on: 19th August 2025

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About this product

Looking for more information on the Thomson multi-currency travel money card? Read reviews here to see what people are saying about this travel money option, and help make up your mind based on what people have said.

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TUI Travel Money reviews (11)

Extra money came out of acciunt

Bought sum euros which seemed to be good price then discovered on my banking app they tiok out another £15 i weng on chat to try find out wat it was for as i bought over £500 worth of euros and was fee delivery...was told it wud b looked into..yep still not heard anything..1st and last time i will b buying foreign currency off them Reviewed on: 19th August 2025

Put £1100 English to euro on card.

Put £1100 English to euro on card. Arrived in Spain on holiday, tried to use the card in 3 different premises only to be declined payment. My account says there is money on card. Have spoke with CS 3 times now, and they keep advising me card is active but account has been blocked by tui for some reason. So now stuck in spain with no money. Nice one guys very appreciative. Glad I don't scam my customers out of this sort of money Reviewed on: 12th July 2025

DO NOT BOTHER WITH PRE PAID CURRENCY CARD.

This review is ONLY FOR THE PRE PAID CURRENCY CARD. Do not take it, use Revolut or any other. The app is dire . This made it impossible to activate my card which had £1k on it Reviewed on: 6th April 2025

Inactivitycharge cost me £100

I have a Tui travel money card that I hadn't used because I hadn't been on holiday. It had £100 on it. Because of inactivity Tui took £2 per month from my card until there was absolutely nothing left. Because of covid I got £40 back. I was livid. How could they take money like that. But they say its in the terms and conditions. I was not informed of any terms and conditions. They are a greedy, thoughtless company to behave in such a way. Reviewed on: 26th October 2024

Ordered currency at a rate of 28 korona and went to...

Ordered currency at a rate of 28 korona and went to collect when they arrived a week later and they gave me a rate of 25 even though they had ordered them 28 to the £ Reviewed on: 15th September 2024

Absolute rip-off merchants.

Avoid Tui for travel money and currency cards as they offer the worst exchange rates.I have purchased my annual family holiday from Tui for the past twenty years, but never again, so I hope it was worth it to Tui in ripping me off with the worst currency exchange rates available. Avoid these scammers at all costs. Reviewed on: 15th September 2023

Trying to register card online

Keeps saying Details of card not found... Rang to complaints line told me had to wait 15 days for them to contact them .. I'm home in 5 days from holiday.. Can't get to my money... Absolutely f#$king fuming...... Reviewed on: 18th August 2023

Bad customer service

Can’t get through to speak to anyone Reviewed on: 18th May 2022

Best customer service around

Always greeted with a friendly smile and treated like a vip! Reviewed on: 25th June 2020

.

Not good complicated to use and not very informative Reviewed on: 11th May 2020

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