Ordered currency at a rate of 28 korona and went to collect when they arrived a week later and they gave me a rate of... Ordered currency at a rate of 28 korona and went to collect when they arrived a week later and they gave me a rate of 25 even though they had ordered them 28 to the £ Read more Read less

Avoid Tui for travel money and currency cards as they offer the worst exchange rates.I have purchased my annual family holiday from Tui for the... Avoid Tui for travel money and currency cards as they offer the worst exchange rates.I have purchased my annual family holiday from Tui for the past twenty years, but never again, so I hope it was worth it to Tui in ripping me off with the worst currency exchange rates available. Avoid these scammers at all costs. Read more Read less

I have used Tui for travel and currency for over 20 years, spending around £3K per year with them, but never again from now on.... I have used Tui for travel and currency for over 20 years, spending around £3K per year with them, but never again from now on. The Tui currency card that I was advised to get is an absolute rip-off, offering the lowest exchange rates. I will now use a rival travel agent, so I hope it was worth it for Tui to rip me off. Avoid Tui currency exchanges at all costs, for money cards and currency. Read more Read less

Loaded my card at the shop and went on holiday, card worked a few times then seemed to get locked. Contacted TUI customer services who... Loaded my card at the shop and went on holiday, card worked a few times then seemed to get locked. Contacted TUI customer services who are useless and I am still waiting for my remaining funds to be returned. I would have saved a few hundred pounds on the exchange as well if I had just taken cash. Read more Read less

Keeps saying Details of card not found... Rang to complaints line told me had to wait 15 days for them to contact them .. I'm... Keeps saying Details of card not found... Rang to complaints line told me had to wait 15 days for them to contact them .. I'm home in 5 days from holiday.. Can't get to my money... Absolutely f#$king fuming...... Read more Read less

Absolute rubbish. Unable to top the card up via the app. Then tried to spend the small amount I have on it. PIN not working.... Absolute rubbish. Unable to top the card up via the app. Then tried to spend the small amount I have on it. PIN not working. Re set it via yhe app, but card now just declines. So glad I checked these reviews before I loaded all of the families holiday Spends onto it. Recommended a Revolut Card... its brilliant..... and works.... Read more Read less

Doesn't work. Like so many others have commented, when you try to top it up, it doesn't work, stating 'top up failed' and check my... Doesn't work. Like so many others have commented, when you try to top it up, it doesn't work, stating 'top up failed' and check my details and try again. I have done this repeatedly. So much time wasted. Customer services are patronising and state ' it will work, if done correctly' Read more Read less

Most awkward card to set up and swap password I'd lost, fairly helpful at shop then got logged out at shop I'm just broken by... Most awkward card to set up and swap password I'd lost, fairly helpful at shop then got logged out at shop I'm just broken by it,why can't things be a little simplier, all I wanted to do was register a new card,then 25 mins to get through on phone at shop,,then I was told I had 44euro left on old card and they told me there was nothing a week before,three hours out of my day wasted and still no solution,but so easy to add money to it,last holiday I will book with TUI that's for sure. Read more Read less

Used card couple of times then it was declined although all our funds are on it. Rang customer service who said they’d get someone from... Used card couple of times then it was declined although all our funds are on it. Rang customer service who said they’d get someone from customer service to call me within 48 hours!! Read more Read less