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TUI reviews

Thomson logo
Rated Average • 2.79/5

TUI reviews

Unverified business Last reviewed within 21 days
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Review summary

People rate this company as Average based on 23 product reviews

Average score of 2.79/5
5 star
9%
4 star
4%
3 star
9%
2 star
13%
1 star
65%

Latest positive rating

4.00/5

Classic case of 'computer says nooo' !

Whilst the online ordering service was straightforward, the collection of my Euros was problematic. I received a confirmation email for my order which said I... Whilst the online ordering service was straightforward, the collection of my Euros was problematic. I received a confirmation email for my order which said I should provide the order number, photographic ID and the card used to purchase the currency when I called into the branch. I duly provided the information only to have the staff in the branch refuse to release the money as I could not produce a copy of the email! After going home to collect my phone and showing it at the counter to prove that it did not specify that as a requirement, the lady was unrepentant saying that her screen did. So either I was unlucky to be served by a supreme jobsworth, or TUI need to alter their advice to customers! It was rather ridiculous, as the email didn't provide any further information than I had already given. Just be sure to be able to produce a copy of their email on collection to avoid any hassle! Read more Read less

{"display":"Myra C","slug":"user1780840231","deleted_at":null,"created_at":"2026-06-07T13:50:31.000000Z","updated_at":"2026-06-07T13:50:31.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Myra","last_name":"Coalbran","full_name":"Myra Coalbran","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel Money
Myra C 7th June 2026

Latest negative rating

2.00/5

Beware TUI exchange rates

Usually order Euros online and collect in store. But was told to order via a TUI store if I wanted 50 Euro notes - so... Usually order Euros online and collect in store. But was told to order via a TUI store if I wanted 50 Euro notes - so I did. When I collected my currency I was told that they had not looked at my order until that morning and were too late to obtain 50 Euro notes. When I got home I saw that the rate received was about 5% lower than the online rate - for 400Euros cost £18 more - complete rip-off. Always buy travel currency from TUI online and collect in store. Read more Read less

{"display":"John Austwick","slug":"user1633030635","deleted_at":null,"created_at":"2021-09-30T19:37:15.000000Z","updated_at":"2021-09-30T19:37:16.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":null,"last_name":null,"full_name":"John Austwick","avatar":{"url":"\/assets\/uploads\/avatars\/users\/437998.png"}}'s avatar
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About TUI

At Smart Money People, we collect TUI (formerly Thomson) reviews from people like you. Your TUI reviews make it easy for others in our community to find the best possible products, including prepaid cards, by seeing what others are saying about this company. As one of the many providers of prepaid cards on the market today, the TUI Travel Money Card is a great way to avoid using cash abroad. Do you already have experience with TUI? Leave a review of your own, and help out others.

TUI at a glance

Reviews for TUI

Showing 11 of 23 company reviews • Last reviewed within 21 days

Classic case of 'computer says nooo' !

Travel Money • 7th June 2026

Whilst the online ordering service was straightforward, the collection of my Euros was problematic. I received a confirmation email for my order which said I... Whilst the online ordering service was straightforward, the collection of my Euros was problematic. I received a confirmation email for my order which said I should provide the order number, photographic ID and the card used to purchase the currency when I called into the branch. I duly provided the information only to have the staff in the branch refuse to release the money as I could not produce a copy of the email! After going home to collect my phone and showing it at the counter to prove that it did not specify that as a requirement, the lady was unrepentant saying that her screen did. So either I was unlucky to be served by a supreme jobsworth, or TUI need to alter their advice to customers! It was rather ridiculous, as the email didn't provide any further information than I had already given. Just be sure to be able to produce a copy of their email on collection to avoid any hassle! Read more Read less

{"display":"Myra C","full_name":"Myra C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
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Beware TUI exchange rates

Travel Money • 10th April 2026

Usually order Euros online and collect in store. But was told to order via a TUI store if I wanted 50 Euro notes - so... Usually order Euros online and collect in store. But was told to order via a TUI store if I wanted 50 Euro notes - so I did. When I collected my currency I was told that they had not looked at my order until that morning and were too late to obtain 50 Euro notes. When I got home I saw that the rate received was about 5% lower than the online rate - for 400Euros cost £18 more - complete rip-off. Always buy travel currency from TUI online and collect in store. Read more Read less

{"display":"John Austwick","full_name":"John Austwick","avatar":{"url":"\/assets\/uploads\/avatars\/users\/437998.png"}}'s avatar
Rated Poor • 2.00/5
Read more product reviews
  • 1.00/5

    Total waste of time ...

    Opened a travel money card and could not get the app to work returned to the agents who said they would return any cash not... Opened a travel money card and could not get the app to work returned to the agents who said they would return any cash not used. What they didn't say was there would be a charge of 7% to return it. Total waste of time leaving me out of pocket Read more Read less

    {"display":"Dave","full_name":"Dave","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    Dave 9th September 2025
  • 1.00/5

    Extra money came out of acciunt

    Bought sum euros which seemed to be good price then discovered on my banking app they tiok out another £15 i weng on chat to... Bought sum euros which seemed to be good price then discovered on my banking app they tiok out another £15 i weng on chat to try find out wat it was for as i bought over £500 worth of euros and was fee delivery...was told it wud b looked into..yep still not heard anything..1st and last time i will b buying foreign currency off them Read more Read less

    {"display":"Tracey","full_name":"Tracey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    Tracey 19th August 2025
  • 1.00/5

    Put £1100 English to euro on card.

    Put £1100 English to euro on card. Arrived in Spain on holiday, tried to use the card in 3 different premises only to be declined... Put £1100 English to euro on card. Arrived in Spain on holiday, tried to use the card in 3 different premises only to be declined payment. My account says there is money on card. Have spoke with CS 3 times now, and they keep advising me card is active but account has been blocked by tui for some reason. So now stuck in spain with no money. Nice one guys very appreciative. Glad I don't scam my customers out of this sort of money Read more Read less

    {"display":"Richard G","full_name":"Richard G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    Richard G 12th July 2025
  • 1.00/5

    DO NOT BOTHER WITH PRE PAID CURRENCY CARD.

    This review is ONLY FOR THE PRE PAID CURRENCY CARD. Do not take it, use Revolut or any other. The app is dire . This... This review is ONLY FOR THE PRE PAID CURRENCY CARD. Do not take it, use Revolut or any other. The app is dire . This made it impossible to activate my card which had £1k on it Read more Read less

    {"display":"DM view","full_name":"DM view","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    DM view 6th April 2025
  • 1.00/5

    Inactivitycharge cost me £100

    I have a Tui travel money card that I hadn't used because I hadn't been on holiday. It had £100 on it. Because of inactivity... I have a Tui travel money card that I hadn't used because I hadn't been on holiday. It had £100 on it. Because of inactivity Tui took £2 per month from my card until there was absolutely nothing left. Because of covid I got £40 back. I was livid. How could they take money like that. But they say its in the terms and conditions. I was not informed of any terms and conditions. They are a greedy, thoughtless company to behave in such a way. Read more Read less

    {"display":"L Hadwin","full_name":"L Hadwin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    L Hadwin 26th October 2024
  • 1.00/5

    INACTIVITY CHARGE IS DISGRACEFUL £2 PER MONTH

    I had a tui travel card with £100 on it. Because I haven't been on holiday for a number of years Tui have taken £100... I had a tui travel card with £100 on it. Because I haven't been on holiday for a number of years Tui have taken £100 from my card. I am so annoyed. You don't expect a 'respected ' company to resort to such underhand means to extort your money from you. To take money from a card just because it isn't being used is beyond belief. Do yhey really need money that badly. I worked forvtheir airline years ago and we were always trying to keep passengers happy. Free drinks etc. Now there is no goodwill from Tui at all. Read more Read less

    {"display":"L Hadwin","full_name":"L Hadwin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money Card
    L Hadwin 23rd October 2024
  • 1.00/5

    Ordered currency at a rate of 28 korona and went to...

    Ordered currency at a rate of 28 korona and went to collect when they arrived a week later and they gave me a rate of... Ordered currency at a rate of 28 korona and went to collect when they arrived a week later and they gave me a rate of 25 even though they had ordered them 28 to the £ Read more Read less

    {"display":"Bryson","full_name":"Bryson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    Bryson 15th September 2024
  • 1.00/5

    Absolute rip-off merchants.

    Avoid Tui for travel money and currency cards as they offer the worst exchange rates.I have purchased my annual family holiday from Tui for the... Avoid Tui for travel money and currency cards as they offer the worst exchange rates.I have purchased my annual family holiday from Tui for the past twenty years, but never again, so I hope it was worth it to Tui in ripping me off with the worst currency exchange rates available. Avoid these scammers at all costs. Read more Read less

    {"display":"Emma","full_name":"Emma","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    Emma 15th September 2023
  • 1.00/5

    Avoid at all costs.

    I have used Tui for travel and currency for over 20 years, spending around £3K per year with them, but never again from now on.... I have used Tui for travel and currency for over 20 years, spending around £3K per year with them, but never again from now on. The Tui currency card that I was advised to get is an absolute rip-off, offering the lowest exchange rates. I will now use a rival travel agent, so I hope it was worth it for Tui to rip me off. Avoid Tui currency exchanges at all costs, for money cards and currency. Read more Read less

    {"display":"Emma","full_name":"Emma","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money Card
    Emma 15th September 2023

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