I have a Tui travel money card that I hadn't used because I hadn't been on holiday. It had £100 on it. Because of inactivity... I have a Tui travel money card that I hadn't used because I hadn't been on holiday. It had £100 on it. Because of inactivity Tui took £2 per month from my card until there was absolutely nothing left. Because of covid I got £40 back. I was livid. How could they take money like that. But they say its in the terms and conditions. I was not informed of any terms and conditions. They are a greedy, thoughtless company to behave in such a way. Read more Read less

I had a tui travel card with £100 on it. Because I haven't been on holiday for a number of years Tui have taken £100... I had a tui travel card with £100 on it. Because I haven't been on holiday for a number of years Tui have taken £100 from my card. I am so annoyed. You don't expect a 'respected ' company to resort to such underhand means to extort your money from you. To take money from a card just because it isn't being used is beyond belief. Do yhey really need money that badly. I worked forvtheir airline years ago and we were always trying to keep passengers happy. Free drinks etc. Now there is no goodwill from Tui at all. Read more Read less

Ordered currency at a rate of 28 korona and went to collect when they arrived a week later and they gave me a rate of... Ordered currency at a rate of 28 korona and went to collect when they arrived a week later and they gave me a rate of 25 even though they had ordered them 28 to the £ Read more Read less

Avoid Tui for travel money and currency cards as they offer the worst exchange rates.I have purchased my annual family holiday from Tui for the... Avoid Tui for travel money and currency cards as they offer the worst exchange rates.I have purchased my annual family holiday from Tui for the past twenty years, but never again, so I hope it was worth it to Tui in ripping me off with the worst currency exchange rates available. Avoid these scammers at all costs. Read more Read less

I have used Tui for travel and currency for over 20 years, spending around £3K per year with them, but never again from now on.... I have used Tui for travel and currency for over 20 years, spending around £3K per year with them, but never again from now on. The Tui currency card that I was advised to get is an absolute rip-off, offering the lowest exchange rates. I will now use a rival travel agent, so I hope it was worth it for Tui to rip me off. Avoid Tui currency exchanges at all costs, for money cards and currency. Read more Read less

Loaded my card at the shop and went on holiday, card worked a few times then seemed to get locked. Contacted TUI customer services who... Loaded my card at the shop and went on holiday, card worked a few times then seemed to get locked. Contacted TUI customer services who are useless and I am still waiting for my remaining funds to be returned. I would have saved a few hundred pounds on the exchange as well if I had just taken cash. Read more Read less

Keeps saying Details of card not found... Rang to complaints line told me had to wait 15 days for them to contact them .. I'm... Keeps saying Details of card not found... Rang to complaints line told me had to wait 15 days for them to contact them .. I'm home in 5 days from holiday.. Can't get to my money... Absolutely f#$king fuming...... Read more Read less

Absolute rubbish. Unable to top the card up via the app. Then tried to spend the small amount I have on it. PIN not working.... Absolute rubbish. Unable to top the card up via the app. Then tried to spend the small amount I have on it. PIN not working. Re set it via yhe app, but card now just declines. So glad I checked these reviews before I loaded all of the families holiday Spends onto it. Recommended a Revolut Card... its brilliant..... and works.... Read more Read less

Doesn't work. Like so many others have commented, when you try to top it up, it doesn't work, stating 'top up failed' and check my... Doesn't work. Like so many others have commented, when you try to top it up, it doesn't work, stating 'top up failed' and check my details and try again. I have done this repeatedly. So much time wasted. Customer services are patronising and state ' it will work, if done correctly' Read more Read less