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Pockit: Account reviews

View other Pockit products
2.71
Based on 566 reviews, last reviewed 27th Mar 2025
100% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
4%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

My Pockit Account has been on review for a week I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a monthly fee. ... Read more Reviewed on: 27th March 2025
Nico F's avatar
Nico F
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

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Pockit Account reviews (566)

Plain bad

1
What a surprise to see other Pockit reviews like these...not! They have been shocking from start to finish - and I have finished with them now. My card is probably at the bottom of some landfill right now where it belongs. Impossible to get hold of them on the phone, and if by chance you happen to get through to them the customer service is bad beyond belief. Reviewed on: 27th October 2015
Ruth's avatar
Ruth

Please avoid

1
Words can't really explain how inept these guys are. Just don't try to call them - not worth trying. Reviewed on: 1st October 2015
Maria's avatar
Maria

Shocking

1
Everything looks swish on the outside...nice website...simple card...but the customer service these lot provide is really rubbish. I can't believe I got drawn into this con. My only advice is avoid Pockit. Reviewed on: 4th September 2015
Emms's avatar
Emms

Slow responses

1
I'm not happy with the service I've received. Feel a bit conned to be honest - even though it only cost me 99p which probably says a lot. Not sure how they make any money to be honest - must be better options out there. *Update - actually quite annoyed I have to give them 1 star....0 from me* Reviewed on: 2nd August 2015
Jen's avatar
Jen

Very very very poor

1
I had my card cloned , i have sent 36 emails and made 9 phone call no one knows what they are doing. Customer service team give me the same answer no matter what i do or say, we are looking in to this , we will be in touch. I sent a email to them on Thursday no answer. I was told i would be called on Thursday at 5pm but they called me at 15.30 knowing i was in work. They have emailed me for my id and the dispute forms i have now sent these twice. Pockit emailed me back asking for my id again and gave me dates of transactions that i have not even mentioned and asked me to fill in dispute forms for them, i sent my original dispute forms AGAIN. They advised me they have tried to call me but on a mobile number that is not mine even though they have left voicemail's before this on the correct number. The service is the worst, all i want is my money back from when my card was cloned, i use this account to save my money which is what i was doing for my holiday next week now it is gone and they don't care. I have had a new card sent out and my online account was unlocked for two days but is now locked again and they will not tell me why. I just want my money back, i have advised i will go to the financial ombudsman if this is not sorted they are not bothered i have put a formal complaint in they have not answered TOTALLY HORRENDOUS. Im currently on hold waiting to talk to them for 13 minutes now So got off the call just now and i am more in shock, asked when i sent my dispute form and id was sent in by the end of the call i was asked this five times advised all he can see is my name,address and customer number he has no details, cannot tell me why my online account is blocked just kept saying i will get a update , head office don't work Saturday or Sunday. got told i don't under stand him asked for a manager got put on hold, ashraf is the floor walker on today he is not interested in anything you have to say , he could not give me no answers to my question. He kept repeating he will call me on Monday he will call me on Monday head office apparently closes at 6pm , I asked him what part of the phone call he found acceptable he said yes acceptable. I told him the service is outrageous and that i was reporting this to the financial ombudsman he said yes that's fine. At the end of the call he said very sarcastically and rudely you have a lovely time. Rude and very uncaring. Reviewed on: 25th July 2015
Caroline Dobson's avatar
Caroline Dobson

Good but could offer more retailers

4
I was attracted to Pockit largely because of the cashback you can get from shops but would be so much better if they covered more shops. Like even 3% back from Tescos would be huge Reviewed on: 20th July 2015
Sam's avatar
Sam

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