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Cara Large

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Review of the Pockit, Account:

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Appalling company. Avoid.

What an appalling company. Within a month of opening the account, I sent a deposit for nearly £300 which they lost, made me send tonnes of proof that I sent it including bank statement, and then after 2 weeks just credited it to my account without any correspondence or apology. I then asked for my account to be closed as I was so annoyed. I was told to do this in writing via email, so I did. After a month I had heard nothing back, once again, so I emailed again, after 2 weeks received the refund of the small balance in my account and an email just saying it was done. No acknowledgement of my complaint or apology. Dire customer services. Awful to make contact with, and can't even keep hold of your money. Avoid. Reviewed on: 12th May 2016

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