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Pockit: Account reviews

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2.71
Based on 566 reviews, last reviewed 27th Mar 2025
100% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
4%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

My Pockit Account has been on review for a week I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a monthly fee. ... Read more Reviewed on: 27th March 2025
Nico F's avatar
Nico F
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (566)

TO POCKIT & ALL CUSTOMERS

1
After writing such a positive email just this morning, somehow I’ve managed to change my mind. I have had pockit for 3 years now roughly and it’s been absolutely brilliant. I yesterday received a sum of money from a family member (in which I have sent you copies of messages, screenshots, all sorts) for a new car. The bank was fine, absolutely nothing wrong. Went today to purchase a car and still everything was fine. Until this afternoon, where I have had an email saying my account is under review. This isn’t a small sum of money.. I haven’t heard anything back and I’ve read numerous posts about your “reviews” online. My mental health has deteriorated massively and the worry is sickening. I haven’t the funds to pay for anything now and something needs done about it. I have collected all reviews and please believe that I’ll be taking this to the ombudsman if things aren’t sorted. It’s horrendous how you don’t even give any warning. I’d be more than happy to have my account reviewed.. just some pre warning. My family member has contacted their bank explaining that the money is legitimate and we have sent everything you’ve asked for and we are still left hanging. As a registered pockit user who even had the advances option etc, I demand a manager looks into my case asap. I loved this account and I am heartbroken that you would treat me like this as a loyal customer for almost 3 years. How dare you make me and my family feel this way with absolutely no prior warning. Leah Richards Reviewed on: 7th September 2024
Leah Richards's avatar
Leah Richards

I would give it a zero rating if I could, please any...

1
I would give it a zero rating if I could, please anyone with common sense DO NOT sign up with PockIt they will drive you into stress and depression it’s nearly been a month since they randomly locked my account after being a loyal customer over 6 years, i got a random review for nothing.. sent over my details as requested the since then been told it’s “being closed as a business decision”, my child’s mother gone missing, i can’t handle this stress no more Reviewed on: 20th August 2024
Annoyed Pockit customer's avatar
Annoyed Pockit customer

they are very good they are very good but they shoul...

5
they are very good they are very good but they should help us with small loans Reviewed on: 24th May 2024
Carmen P's avatar
Carmen P

Pockit is a great account to get cashback on everyda...

5
Pockit is a great account to get cashback on everyday spend they really add up when you use it for groceries and clothing for example. I managed to save over £300 a year just by paying with Pockit Reviewed on: 14th March 2024
Frank R's avatar
Frank R

If i could rate zero I would

1
If i could rate zero..i would. Froze my account of over 2 years. .for verification the day before my payday. All my documents have been sent in.. and got told 5 more days. I should have been paid today... they still accepted the bacs transfer into my account. .knowing that i wouldn't have access to it. Im now here with a 7 year old kid. .. cant get my money. . Cant pay put electric or gas on the meter..and will struggle to actually feed me and my child by the weekend. No contact number. .emails only. Sent them 50 in the past day... had one reply..telling me to stop emailing them... or they would block my email address. Im sure its not legal to deny me access to benifits payments. This company should be investigated for fraud and theft AVOID AT ALL COSTS So now ignoring my emails. Over 24 hours. . Not one email back. Left me completely in the dark Reviewed on: 8th March 2024
Thomas 's avatar
Thomas

I have a pockit account because it was easy to open...

5
I have a pockit account because it was easy to open online at a very difficult time for me easy to use good benefits customer service could be better Reviewed on: 21st February 2024
Amy J's avatar
Amy J

Had my account hacked tried to shut it down couldn't...

1
Had my account hacked tried to shut it down couldn't do it they didn't recognise any email address i gave them that i had used Reviewed on: 10th February 2024
Peter 's avatar
Peter

Long time user, glad I signed up.

5
Long time user, glad I signed up. Reviewed on: 17th January 2024
Robert M's avatar
Robert M

Pockit do not care.I was the lucky one dont fall for there scams

1
Have been a customer of Pockit since 2017 and have had no problems up until now.On the 31st of August I had my card scammed and money was taken to buy shares from a company called kraken exchange it's a bitcoin company to the sum of £916.Contact has been made with pockit and a charge back form has been sent back to them with all the imformation that was required at that time. Giving pockit the benefit of the doubt it does take some time for an investigation to take place and the charge back to be made to my account but I have all fingers crossed that this will not be a problem. However I have the financial Ombudsman and the PSI-PAY LTD on stand by if I need to go down that road lets just hope and pray that is not needed.I must stress guys that you need to keep and eye on your account and if so block it so scams/Frauds like this do not happen to you.Looking forward to a positive out come Pockit August 21st Update After three weeks and many emails a charge back has now been credited to my account and taken out and put into a bank I can trust.Guys do NOT have large amounts of money put into pockit or the out come might not be good for you.As for me I was very lucky and will NOT be caught out like that again Reviewed on: 24th December 2023
Spence Davis's avatar
Spence Davis

Frozen Account on Christmas Eve!!

1
I’ve been using Pockit for year, today, Christmas Eve, my account was put under Review leaving me without any money over Christmas!! Would i recommend Pockit? Not really, read the reviews and decide for yourself! Reviewed on: 24th December 2023
Paul Jessop's avatar
Paul Jessop

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