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Pockit: Account reviews

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2.70
Based on 568 reviews, last reviewed 6th Jul 2025
100% decrease in 5 star reviews
in the past 90 days
60% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
4%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

DO NOT BANK WITH THIS COMPANY! Within a couple of days of me opening my account and paying my £9.99 monthly fee to Pockit my entire credit balance on my account has mysteriously dis... Read more Reviewed on: 6th July 2025
Alexandra T's avatar
Alexandra T
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (568)

Can anyone help because I’m at my wits end

1
I am with Pockit and tried to transfer money to another account but the suspended it. I have given them all the info they have asked for and they keep saying they need more time. I’m getting generic emails all the time and nothing else. Reviewed on: 14th September 2024
Mrs W's avatar
Mrs W

PLEASE AVOID POCKIT!

1
I opened a pockit account as there are no banks left where I live, and it seemed easy to go to the post office to a pay point to deposit any cash into an account. I only really use the account for small cash deposits and so my parents can transfer money to me to help with food and bills, as I’m a single mum. On Sunday 1st September, my dad put £300 into my pockit account and when I went to transfer the money, a notice came up that my account was under review and I couldn’t access my money and my card is on hold. They requested various documents and information, which I immediately sent to them, and they said it would probably take 2-4 days to complete the review. I had no warning about this. I understand that some monitoring of accounts like this need to take place, but why can I not access the money first. I have emailed repeatedly and tried to find a phone number for them, with no joy. The only response to my emails are automated, and one saying that my money is safe! I have no money now, and no food! There is no other way to contact them. Their customer service is appalling and to only have an email address as a point of contact is ridiculous. I have no access to my money and no end in sight. There is a phone number on the back of my card, which doesn’t work. You are totally at their mercy. DO NOT OPEN AN ACCOUNT WITH THIS COMPANY! Reviewed on: 7th September 2024
Joanna T's avatar
Joanna T

TO POCKIT & ALL CUSTOMERS

1
After writing such a positive email just this morning, somehow I’ve managed to change my mind. I have had pockit for 3 years now roughly and it’s been absolutely brilliant. I yesterday received a sum of money from a family member (in which I have sent you copies of messages, screenshots, all sorts) for a new car. The bank was fine, absolutely nothing wrong. Went today to purchase a car and still everything was fine. Until this afternoon, where I have had an email saying my account is under review. This isn’t a small sum of money.. I haven’t heard anything back and I’ve read numerous posts about your “reviews” online. My mental health has deteriorated massively and the worry is sickening. I haven’t the funds to pay for anything now and something needs done about it. I have collected all reviews and please believe that I’ll be taking this to the ombudsman if things aren’t sorted. It’s horrendous how you don’t even give any warning. I’d be more than happy to have my account reviewed.. just some pre warning. My family member has contacted their bank explaining that the money is legitimate and we have sent everything you’ve asked for and we are still left hanging. As a registered pockit user who even had the advances option etc, I demand a manager looks into my case asap. I loved this account and I am heartbroken that you would treat me like this as a loyal customer for almost 3 years. How dare you make me and my family feel this way with absolutely no prior warning. Leah Richards Reviewed on: 7th September 2024
Leah Richards's avatar
Leah Richards

I would give it a zero rating if I could, please any...

1
I would give it a zero rating if I could, please anyone with common sense DO NOT sign up with PockIt they will drive you into stress and depression it’s nearly been a month since they randomly locked my account after being a loyal customer over 6 years, i got a random review for nothing.. sent over my details as requested the since then been told it’s “being closed as a business decision”, my child’s mother gone missing, i can’t handle this stress no more Reviewed on: 20th August 2024
Annoyed Pockit customer's avatar
Annoyed Pockit customer

they are very good they are very good but they shoul...

5
they are very good they are very good but they should help us with small loans Reviewed on: 24th May 2024
Carmen P's avatar
Carmen P

Pockit is a great account to get cashback on everyda...

5
Pockit is a great account to get cashback on everyday spend they really add up when you use it for groceries and clothing for example. I managed to save over £300 a year just by paying with Pockit Reviewed on: 14th March 2024
Frank R's avatar
Frank R

If i could rate zero I would

1
If i could rate zero..i would. Froze my account of over 2 years. .for verification the day before my payday. All my documents have been sent in.. and got told 5 more days. I should have been paid today... they still accepted the bacs transfer into my account. .knowing that i wouldn't have access to it. Im now here with a 7 year old kid. .. cant get my money. . Cant pay put electric or gas on the meter..and will struggle to actually feed me and my child by the weekend. No contact number. .emails only. Sent them 50 in the past day... had one reply..telling me to stop emailing them... or they would block my email address. Im sure its not legal to deny me access to benifits payments. This company should be investigated for fraud and theft AVOID AT ALL COSTS So now ignoring my emails. Over 24 hours. . Not one email back. Left me completely in the dark Reviewed on: 8th March 2024
Thomas 's avatar
Thomas

I have a pockit account because it was easy to open...

5
I have a pockit account because it was easy to open online at a very difficult time for me easy to use good benefits customer service could be better Reviewed on: 21st February 2024
Amy J's avatar
Amy J

Had my account hacked tried to shut it down couldn't...

1
Had my account hacked tried to shut it down couldn't do it they didn't recognise any email address i gave them that i had used Reviewed on: 10th February 2024
Peter 's avatar
Peter

Long time user, glad I signed up.

5
Long time user, glad I signed up. Reviewed on: 17th January 2024
Robert M's avatar
Robert M

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