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Pockit: Account reviews

Name: Account
Rating: 2.93 (559 reviews)

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2.73

Based on 559 reviews, last reviewed 30th Sep 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

43%

49%

Latest highest rating:

5

they are very good they are very good but they shoul... they are very good they are very good but they should help us with small loans Reviewed on: 24th May 2024

Latest lowest rating:

1

Do not get a pockit account Put my account on review so my benefit got sent back all my direct debits didn't get paid I would not advise anyone to get this account I've also got ... Read more Reviewed on: 30th September 2024

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

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Pockit Account reviews (559)

Review scam

Been over two weeks and not a single reply from them about money being stuck in account scammers Reviewed on: 1st July 2022

They stole my money

Transferred £1600 to Pockit account and the money never appeared. When I contacted them about this they suspended my account. Now it's impossible to contact them. Reviewed on: 27th June 2022

Parasites

I have met some monumentally stupid people in my life but pocket are in another League. Blocking my account until I prove where the money comes from.... It CLEARLY says DWP - Department of Work & Pensions. And disability allowance. That's the government you fools. If they have sent me money fraudulently then block Borris's account, not mine. You've been happto receive the payments until now. I need that money to live on you. Parasites. Reviewed on: 31st May 2022

Had a payment go into my account of £3,660

Had a payment go into my account of £3,660, and was told it would clear Friday, if not the next day, it is now Monday, the payment is still pending, i have been told it was escalated to another team. Pockit can not give me a time frame for when this team will get back to me. Also an update: Lily: You have been fully advised on this issue should you continue to come through live chat regarding this we will treat this as spam and will need to take further action. Reviewed on: 30th May 2022

Ridiculous Customer Service & Worst Financial Company Ever

I always try my utmost to be honest and sincere with reviews, as well as detailed in summary, but I feel like exploding after half a decade and still not having my money returned! Without exaggeration, this organisation is the worst I've ever experienced - in all manners and every aspect. I've been treated like absolute garbage by their so-called "customer support". I've been repeatedly lied to, (yes, lied and not mistakenly advised), and lost all the money I had in this awful account. After sending dozens of documents, I was repeatedly told they needed more. I was asked for x documents, sent them, then asked for different ones. This happened repeatedly and I'm not a low-iq reprobate. I've been lied to, shouted at, laughed at and hung up on. This company should've never been allowed to continue after their first cases started coming out - still under investigation and operating! STEER CLEAR OF THESE FRAUDS! Reviewed on: 11th May 2022

MOCKERY OF A BANK, THEY ARE NOT HERE HELP YOU

First I want to quickly mention that pockit do not have a customer service phone number that allows you to talk to a human being but only have a live chat where you can talk to a bot or a email account with extremely badly worded and slow reply’s and for this alone you should not use this service. I have had a pockit account for just under 2 months and have been very careful to pay attention to there in app limits, I have had various transactions ranging from a few hundred pounds to the largest £2400. This deposit of 2400£ was made into my account just under a month ago and my account has been under review ever since, i sent them countless emails trying to find out the problem to which they provided no information but asked for various personal documents from me and the sender of this transaction, including full bank statements from other banks which I found very unusual but still I complied. After receiving these documents they have told me they cannot give me a time scale for my issue to be resolved and then after that the documents I provided are not good enough and requested the same documents again, I continued email correspondence with them to which I only received 1 reply every 24 hours, and reply’s where only sent by them on Mondays-Thursdays. After becoming fed up with there disgraceful customer service and without the option to talk to a human being as they have no telephone number I sent an email requesting they close my account after seeing other customers retrieve there balance this way. Since this they have not replied to any of my emails and I have been waiting on any response or information from them on what will happen to my money for now almost a month. Because of this I have had significant financial issues since opening the account and still do not know what will come of this I am contacting an ombudsman and recommend anyone with similar issues with pockit do the same. This level of disregard to there customer base is completely unacceptable for any financial service and it completely baffles me that what they are doing is seemingly not illegal or just not being enforced by any financial conduct authority DO NOT USE THIS BANK THEY ARE NOT HERE TO HELP YOU. This is the worst banking experience I have ever come across Reviewed on: 11th May 2022

account gone to review

this bank r rip offs thewy review my account the day i get paid sent all documentss still no reply its put me in major hard ship Reviewed on: 11th May 2022

Appear to have lost £5000 of my money

Opened an account as a side account for trips etc. Tried to put £5000 in to it. Never arrived, 6 weeks later still says "pending". They say it's being sent back to the source account, but they've been saying this for over a month. Quite surreal that this happens in 2022. Reviewed on: 3rd May 2022

SCAMMERS

Unbelievable what (pick) pockit bank are doing to people, they took my money and are trying to tell me they paid me back and are refusing to provide any evidence for this. 2 years my account been blocked. Blocked me from social media so I couldn’t spread the word and save others from getting robbed. They was investigated for fraud last year also. Be very careful of these Pockit thieves Reviewed on: 12th April 2022