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Pockit: Account reviews

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2.66
Based on 573 reviews, last reviewed 2nd Sep 2025
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
42%
See only 4 star reviews
4%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

Had a transfer of a large amount they suddenly decli... Had a transfer of a large amount they suddenly declined it, I have tried numerous times to get hold of them with no luck. This is my only money and th... Read more Reviewed on: 2nd September 2025
Shaun P's avatar
Shaun P
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

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Pockit Account reviews (573)

I would not recommend them atatll

1
I just want to say that this so called banking alternative company are not very good they have a extremely poor communication with customers and between colleagues very very unprofessional I hope they seriously reconsider staying open Reviewed on: 18th March 2023
R1's avatar
R1

bad bank

1
very unproffessional bank. they asked me for my selfie and id etc. but still closed my account. they say i fall outside of their risk appetite. this is a lie because ive never gone into debt. my account had always been in debit. these small banks are not very good. thats why they have so many bad reviews. Reviewed on: 9th March 2023
lukasz kalisz's avatar
lukasz kalisz

Broken now

2
My account is under review and I have recive my universal credit Christmas is ruined Reviewed on: 25th December 2022
Vilem Horvat's avatar
Vilem Horvat

Urgent

1
I am a single mum of two children who is desperate to sort her account due the negative affects this is having to mine and my childrens life's then today POCKIT have told me if you send more than one email they class this as SPAM.. Please avoid yourself this Heartache and stress this bank really doesn't care. I have asked my email be changed this was not done, so now they say my reviews are fake. I can see there's endless people having these problems. I have asked my account either be unlocked or closed and funds immediately be transferred to another account. I have also spoken to the financial Ombudsman and also the FCA and provided them with all the evidence to support my complaint. They are extremely keen to hear from people in the same position. I have tried to contact pockit for over two weeks sent approximately 58 ticket requests in excess of 79 chat messages and also in excess of 51 emails. To have no response..... I have explained in detail my situation. They have all the information they requested this has been sent on three separate occasions. They have also authorised my benefits payment. So clearly they are still accepting payments. I have been recommended to continue emailing etc and the two separate investigation departments will honour my complaint Maybe by writing this they might sort this out. I have also been advised to share this to as many platforms as possible in order to make people aware. Reviewed on: 9th December 2022
Emma Bamber 's avatar
Emma Bamber

Shocking Bereavement Team - Poor Customer Service

1
Trying to complete a bereavement process, every obstacle has been placed in the way, including excuses of fuzzy documents that every other bank seems to be able to read fine, to outright lies of not receiving emails. There is a very good reason they do not have a customer phone number, as they are able to control traffic in by ignoring communications. Reviewed on: 5th December 2022
MT Harvey's avatar
MT Harvey

Any good review of this company are definitely lies

1
Thet steel your money and block all contact with you, they blocked £4000 from me then after around a year they sent that money back to the person that paid it to me ,utter skum..... dont believe any good reviews Reviewed on: 27th October 2022
Ben Cowley's avatar
Ben Cowley

Good card had no problems

5
Great card had no issue with it customer service 100% Reviewed on: 12th October 2022
Mark 's avatar
Mark

AVOID please this company is a scam

1
I have been with the company around 5/6 yrs all of a sudden today they have closed my account with money in and denied it had money in their now thief’s as well please stay clear, there’s is no contact number or nothing, this company seems to forget that without customers there’s no company but they are getting rid of customers at a fast rate, please stay well away this company doesn’t deserve customers Reviewed on: 29th September 2022
Lucy Miller's avatar
Lucy Miller

This is a scam of a company

1
Scam they blocked my account with £4500 i send all details that they whated about 7 months ago and now they say I didn't it's just a scam do not have any thing to do with this scam of a company they just steal your money Reviewed on: 26th August 2022
Johnny 's avatar
Johnny

terrible

1
Update, 9 months after my sons benefits were withheld by Pick- Pockits the Ombudsman has now forced them to agree to return the money to the Department of Work and Pensions (as if they would have sent money to the wrong person). Hopefully my son might get the money in time for next Xmas which is when they refused to allow him access to his account even though he is a vulnerable adult that they purport to help. However as yet three weeks after the Ombudsman phoned me to let me know nothing has been returned. This organisation is extremely difficult to deal with, long waits to get through to a human, close accounts without warning leaving people potentially in desperate financial need. What possible reason could there be to withhold benefits from a government department? AVOID at all costs they are either incompetent or willfuly negligent.! Reviewed on: 18th August 2022
paul pennycook's avatar
paul pennycook

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