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Pockit: Account reviews

View other Pockit products
2.67
Based on 573 reviews, last reviewed 2nd Sep 2025
No new 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
42%
See only 4 star reviews
4%
See only 3 star reviews
2%
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2%
See only 1 star reviews
50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

Had a transfer of a large amount they suddenly decli... Had a transfer of a large amount they suddenly declined it, I have tried numerous times to get hold of them with no luck. This is my only money and th... Read more Reviewed on: 2nd September 2025
Shaun P's avatar
Shaun P
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (573)

Horrible experience

1
Pockit had my account under review for a long time .Then claimed that they refunded the funds back to the sender which they didn't .They will ignore your messages and emails. Reviewed on: 22nd July 2022
Maria w's avatar
Maria w

terrible company avoid at all cost

1
where do i start with this company .... awful stay clear.freezing accounts with your money in ... no customer services so if you get any issues your on your own. my account was frozen with 1.5k in for weeks. i subimtted all id and it still wasnt enough. i have yet to get my money back !! Reviewed on: 21st July 2022
ange's avatar
ange

I am writing this review to help someone who wants to apply for an account with pockit ...please avoid at all cost these people are scammers

1
After sending all proof that a payment I received was legit, they still have my account on hold ..I have sent emails which have been ignored.Surpringly when I sent them an email from a different email address that's registered to my pockit account..i received a reply these people are scammers avoid they will have your money on hold and then you will never access it again . definitely taking them to a small claims court Reviewed on: 18th July 2022
Ivey Wambo's avatar
Ivey Wambo

Review

1
Bad customer service scammers been two weeks for my account under review and no news from them Reviewed on: 1st July 2022
Hussain's avatar
Hussain

Review scam

1
Been over two weeks and not a single reply from them about money being stuck in account scammers Reviewed on: 1st July 2022
Hussain's avatar
Hussain

They stole my money

1
Transferred £1600 to Pockit account and the money never appeared. When I contacted them about this they suspended my account. Now it's impossible to contact them. Reviewed on: 27th June 2022
Andrey Kuznetsov's avatar
Andrey Kuznetsov

Parasites

1
I have met some monumentally stupid people in my life but pocket are in another League. Blocking my account until I prove where the money comes from.... It CLEARLY says DWP - Department of Work & Pensions. And disability allowance. That's the government you fools. If they have sent me money fraudulently then block Borris's account, not mine. You've been happto receive the payments until now. I need that money to live on you. Parasites. Reviewed on: 31st May 2022
Paul Woonton's avatar
Paul Woonton

Had a payment go into my account of £3,660

1
Had a payment go into my account of £3,660, and was told it would clear Friday, if not the next day, it is now Monday, the payment is still pending, i have been told it was escalated to another team. Pockit can not give me a time frame for when this team will get back to me. Also an update: Lily: You have been fully advised on this issue should you continue to come through live chat regarding this we will treat this as spam and will need to take further action. Reviewed on: 30th May 2022
Darren Anderson's avatar
Darren Anderson

Ridiculous Customer Service & Worst Financial Company Ever

1
I always try my utmost to be honest and sincere with reviews, as well as detailed in summary, but I feel like exploding after half a decade and still not having my money returned! Without exaggeration, this organisation is the worst I've ever experienced - in all manners and every aspect. I've been treated like absolute garbage by their so-called "customer support". I've been repeatedly lied to, (yes, lied and not mistakenly advised), and lost all the money I had in this awful account. After sending dozens of documents, I was repeatedly told they needed more. I was asked for x documents, sent them, then asked for different ones. This happened repeatedly and I'm not a low-iq reprobate. I've been lied to, shouted at, laughed at and hung up on. This company should've never been allowed to continue after their first cases started coming out - still under investigation and operating! STEER CLEAR OF THESE FRAUDS! Reviewed on: 11th May 2022
Phil's avatar
Phil

MOCKERY OF A BANK, THEY ARE NOT HERE HELP YOU

1
First I want to quickly mention that pockit do not have a customer service phone number that allows you to talk to a human being but only have a live chat where you can talk to a bot or a email account with extremely badly worded and slow reply’s and for this alone you should not use this service. I have had a pockit account for just under 2 months and have been very careful to pay attention to there in app limits, I have had various transactions ranging from a few hundred pounds to the largest £2400. This deposit of 2400£ was made into my account just under a month ago and my account has been under review ever since, i sent them countless emails trying to find out the problem to which they provided no information but asked for various personal documents from me and the sender of this transaction, including full bank statements from other banks which I found very unusual but still I complied. After receiving these documents they have told me they cannot give me a time scale for my issue to be resolved and then after that the documents I provided are not good enough and requested the same documents again, I continued email correspondence with them to which I only received 1 reply every 24 hours, and reply’s where only sent by them on Mondays-Thursdays. After becoming fed up with there disgraceful customer service and without the option to talk to a human being as they have no telephone number I sent an email requesting they close my account after seeing other customers retrieve there balance this way. Since this they have not replied to any of my emails and I have been waiting on any response or information from them on what will happen to my money for now almost a month. Because of this I have had significant financial issues since opening the account and still do not know what will come of this I am contacting an ombudsman and recommend anyone with similar issues with pockit do the same. This level of disregard to there customer base is completely unacceptable for any financial service and it completely baffles me that what they are doing is seemingly not illegal or just not being enforced by any financial conduct authority DO NOT USE THIS BANK THEY ARE NOT HERE TO HELP YOU. This is the worst banking experience I have ever come across Reviewed on: 11th May 2022
solly brass's avatar
solly brass

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