Smart Money People Logo
Go to business site
Share this page
Link copied

Pockit: Account reviews

View other Pockit products
2.67
Based on 573 reviews, last reviewed 2nd Sep 2025
No new 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
42%
See only 4 star reviews
4%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

Had a transfer of a large amount they suddenly decli... Had a transfer of a large amount they suddenly declined it, I have tried numerous times to get hold of them with no luck. This is my only money and th... Read more Reviewed on: 2nd September 2025
Shaun P's avatar
Shaun P
Read all reviews Write a review

About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Pockit Account reviews (573)

account gone to review

1
this bank r rip offs thewy review my account the day i get paid sent all documentss still no reply its put me in major hard ship Reviewed on: 11th May 2022
shayla maie's avatar
shayla maie

Appear to have lost £5000 of my money

1
Opened an account as a side account for trips etc. Tried to put £5000 in to it. Never arrived, 6 weeks later still says "pending". They say it's being sent back to the source account, but they've been saying this for over a month. Quite surreal that this happens in 2022. Reviewed on: 3rd May 2022
James Kennedy's avatar
James Kennedy

SCAMMERS

1
Unbelievable what (pick) pockit bank are doing to people, they took my money and are trying to tell me they paid me back and are refusing to provide any evidence for this. 2 years my account been blocked. Blocked me from social media so I couldn’t spread the word and save others from getting robbed. They was investigated for fraud last year also. Be very careful of these Pockit thieves Reviewed on: 12th April 2022
Syed's avatar
Syed

Send

5
My account please now. Pockit accout Reviewed on: 1st April 2022
Anonymous's avatar
Anonymous

Scamming robbing company

1
share urgent avoid pockit My cards blocked lost 210 I've uploaded I.d etc nothing for days I've google pockit tons lost money like this reported to financial ombusman there scamming us all blocking accounts u need share and speak out report them. This was our rent had to report to police ombusman and start legal action Reviewed on: 11th March 2022
Kyle Louise's avatar
Kyle Louise

My account got restricted without reason and locked all my funds

1
I just arrived in the UK a few weeks ago and I needed a card to pay for my expenses that I was not able to pay cash, somebody recommended me Pockit and I've opened an account with them. After I received the card I start to top up money on it(the money my mother gave to me before I arrived in the UK) after I added almost all my money over 1000£ and using few times for shopping or travel they restricted my account and blocked all my funds without notice or explication. I tried to email to explain my situation and all I get from them is the same email with what I had to do to use my account. I'm not able to provide all that information as I just arrived in the country and I tried to reach on Twitter, live-chat( which doesn't exist, or the inexistent phone line) All I want is my money back, I haven't done any suspicious transactions or anything, soon I will be on the street. Why are you doing this to us? I understand line 7.6 which you keep pointing out but I still have no explication as I haven't done anything wrong with my account. My friends closed their accounts already with them and we will make sure to let everybody know about this, and be sure i will leave a review everyday everywhere until my problem will be fixed. I need my money to pay my rent and expenses Reviewed on: 9th March 2022
Toth Maria 's avatar
Toth Maria

This bank is absolutely trash

1
I’m going to be very honest. This online bank is trash, Revolut and monzo are waaaaay better. This Pockit bank will review and suspend your account for weeks or even months out of nowhere. They left me stranded without my own money and I still haven’t heard from them. They removed their phone number so the only thing you can do to contact them is emailing but they never reply emails and you create tickets for them to resolve the issues, even when you create the tickets they don’t get back to you at all. This bank is not serious I DO NOT RECOMMEND THIS BANK TO ANYONE Reviewed on: 1st February 2022
Lori's avatar
Lori

Scam beware

1
Complete fraud, they've suspended my account with £4490 in it. I've never sent any money anywhere and when I did it got blocked. Ive sent them everything they've asked for and there's nothing else I can do. Pockit have even blocked me from opening up another ticket on there new contact form because i kept emailing them to get some sort of an answer and live web chat!! Haha what live web chat its non existent! So basically now I can't contact them at all because i can't send any emails to them. They say it in the terms and conditions 7.6 that they will withhold your money, please read and don't make the same mistake I did, I'm fortunate enough to not desperately need the money but there are many people that do and Pockit are financial criminal fraudsters that hide behind legislations and acts of law, but they are not above the law. They take money from hard working people to only fill there own pockets, its the only thing that makes any sense because surely they would want account's up and running as this is the way they make money from people transactions. Im a business owner/director and if i had this many bad reviews I would be having a complete business restructure or I would close the company down, which makes me believe that the company is going down the toilet and it couldn't care less about its image and customers/future customers. From a financial point of view this company is running itself into the ground, the only people who will use it from now on are the people that have not read these reviews like me. I've made a complaint to the Financial Ombudsman (there ref PNX-4362556-B5L5) I'm not betting on getting my money back and I'm looking at it as a loss, I can guarantee though I will not let these financial criminals get away with this and I will use every avenue available to me to bring these criminals to justice and accountable for there actions. So Mr CEO/MD anyone with authority be aware your likely to be facing a prison sentence in the future for fraud Reviewed on: 14th January 2022
David Mills's avatar
David Mills

Money not returned

1
I transferred £2800 to a Pockit account but the Account had been closed and the money should have been returned to my account but Pockit put it into a suspended account and will not return it to me. My Bank NatWest has contacted them but just get the runaround. We are now contacting all the usual Authorities but reading the comments below it appears they couldn’t care less. Never answer calls or emails. They did suggest that if I paid more money they would return it but reading the comments below it was throwing good money after bad !! And todate after more than a year they are still holding my money. Be warned!!! Reviewed on: 12th January 2022
Doug cattanach 's avatar
Doug cattanach

locked out of my account

1
ive been with pockit two years and never had a problem till recently, tere keeping hold of 373 pound and wont return my emails despite proving where my money came from ect, like many others i am now in an awful situation of having to lend to claw my way to next pay day they shouldnt be aloud to do this Reviewed on: 4th January 2022
Lisa Ward's avatar
Lisa Ward

Review Pockit: Account now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill