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Pockit: Account reviews

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2.71
Based on 566 reviews, last reviewed 27th Mar 2025
100% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
4%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

My Pockit Account has been on review for a week I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a monthly fee. ... Read more Reviewed on: 27th March 2025
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Nico F
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (566)

Scam beware

1
Complete fraud, they've suspended my account with £4490 in it. I've never sent any money anywhere and when I did it got blocked. Ive sent them everything they've asked for and there's nothing else I can do. Pockit have even blocked me from opening up another ticket on there new contact form because i kept emailing them to get some sort of an answer and live web chat!! Haha what live web chat its non existent! So basically now I can't contact them at all because i can't send any emails to them. They say it in the terms and conditions 7.6 that they will withhold your money, please read and don't make the same mistake I did, I'm fortunate enough to not desperately need the money but there are many people that do and Pockit are financial criminal fraudsters that hide behind legislations and acts of law, but they are not above the law. They take money from hard working people to only fill there own pockets, its the only thing that makes any sense because surely they would want account's up and running as this is the way they make money from people transactions. Im a business owner/director and if i had this many bad reviews I would be having a complete business restructure or I would close the company down, which makes me believe that the company is going down the toilet and it couldn't care less about its image and customers/future customers. From a financial point of view this company is running itself into the ground, the only people who will use it from now on are the people that have not read these reviews like me. I've made a complaint to the Financial Ombudsman (there ref PNX-4362556-B5L5) I'm not betting on getting my money back and I'm looking at it as a loss, I can guarantee though I will not let these financial criminals get away with this and I will use every avenue available to me to bring these criminals to justice and accountable for there actions. So Mr CEO/MD anyone with authority be aware your likely to be facing a prison sentence in the future for fraud Reviewed on: 14th January 2022
David Mills's avatar
David Mills

Money not returned

1
I transferred £2800 to a Pockit account but the Account had been closed and the money should have been returned to my account but Pockit put it into a suspended account and will not return it to me. My Bank NatWest has contacted them but just get the runaround. We are now contacting all the usual Authorities but reading the comments below it appears they couldn’t care less. Never answer calls or emails. They did suggest that if I paid more money they would return it but reading the comments below it was throwing good money after bad !! And todate after more than a year they are still holding my money. Be warned!!! Reviewed on: 12th January 2022
Doug cattanach 's avatar
Doug cattanach

locked out of my account

1
ive been with pockit two years and never had a problem till recently, tere keeping hold of 373 pound and wont return my emails despite proving where my money came from ect, like many others i am now in an awful situation of having to lend to claw my way to next pay day they shouldnt be aloud to do this Reviewed on: 4th January 2022
Lisa Ward's avatar
Lisa Ward

Nightmare

1
Worst bank I have ever ever known, you are only allowed to make so many transactions per month after that they start paying everything direct debit won’t let you transfer money then they don’t let you know then even if you have money in your account the direct debit comes up declined due to fees which is not true they have just declined it because of transactions they get you into so much mess it’s unbelievable Reviewed on: 15th December 2021
Linda's avatar
Linda

Worst bank I have ever used

1
Even though your money is your own, they put caps on how many direct debits and transactions you can pay, I have had a direct debit refused, because I had made to many transactions they then said it was lack of funds it wasn’t they just did not pay it, that’s 2nd time, I am 66 pay everything by direct debit or bank transfer , so I rely on being able to do this. My advice is don’t bother with them, they wouldn’t even let me send money to my son to help with food , disgusting Reviewed on: 27th November 2021
Linda's avatar
Linda

Fraud and scam in the name of Bank

1
My account is blocked more than 7 days and no one is ready to answer me, all the documents have been sent but no update, money was for my brother treatment and i got no response from Pockit, this Bank should be shut down soon, Karma will give you the same feeling Virraj jatania Reviewed on: 23rd November 2021
kulbeer kaur's avatar
kulbeer kaur

Fraud

1
I am new with Pockit sending me everything reassuring as I first start using now they have frozen my money £828.37 asking me for all documents I’ve sent all my documents now your saying you’ll contact me that you for my patience your giving people no other choice to have patients your going to cause people of killing them self’s return my money to me please Reviewed on: 19th October 2021
Zack's avatar
Zack

Dreadful customer service

1
YOU WOULD THINK MY REQUEST TO POCKET WOULD BE VERY SIMPLE AND EASY FOR THEM TO RESPOND I HAVE ASKED THEM WHERE IS MY MONEY THEY TELL ME IT WAS RETURNED TO SOURCE ON THE 16TH AUGUST I HAVE ASKED THEM TO SUPPLY THE EVIDENCE SHOWING ME WHERE IT AS BEEN RETURNED BUT NO THERE IS NEVER ANY REPLY FROM POCKET. ALL INFORMATION PASSED TO THE FINANCIAL OMBUDSMAN. Reviewed on: 16th October 2021
Malcolm Davies's avatar
Malcolm Davies

Shame to this company

1
I literally fed up of this bank I literally fed up of this bank, there’s no contact number, no live chat and no emails reply. Last week Monday someone used my card and I’ve been contacting Pockit since. No one has come back to me yet. I’m discouraged to use this bank again because that’s actually bad costumer service. As soon as I sort out my situation, I will move all my funds to my other account and stop using Pockit account forever. Reviewed on: 5th October 2021
Lori Lanez's avatar
Lori Lanez

Pocket madness continues

1
Pocket say they have returned my money to source and closed my account on the 16th August I have asked them many times where is my money what account have they returned the money there is never any response from pocket. Reviewed on: 27th September 2021
Malcolm Davies's avatar
Malcolm Davies

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