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Pockit: Account reviews

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2.71
Based on 566 reviews, last reviewed 27th Mar 2025
100% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
4%
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2%
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2%
See only 1 star reviews
49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

My Pockit Account has been on review for a week I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a monthly fee. ... Read more Reviewed on: 27th March 2025
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Nico F
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (566)

Pockit account closed money not returned to source

1
Hello Thomas Moloney ‪119534319‬ I have had my pockit account restricted for over 6 weeks and been waiting over 5 weeks for a response from pockit regarding my account, as its still restricted, The stress of my account being restricted and not being able to access any of my dwp payments has really affected me I am unable to pay my rent or buy food to support myself this has been going on for over 6 weeks, I receive a email 6 weeks later last Friday stating they have closed my account and said they have returned my funds to the source but after speaking to the DWP my money hasn't been returned its been 7 days since the email so I don't know where my money has gone, this is causing me so many issues with my mental health and money problems, I am know now in rent arrears and struggling to eat because they have kept hold of my sick benefits payments and housing benefit. Reviewed on: 17th September 2021
Tom Mol's avatar
Tom Mol

STOLEN MY MONEY

1
POCKET EMAILED MN THE 16TH AUGUST TELLING ME MY MONEY £160.79 AS BEEN RETURNED TO SOURCE ONE WOULD IMAGINE MY BANK ITS NOW BEEN 18 DAYS AND STILL NO MONEY AS BEEN CREDITED TO MY ACCOUNT I HAVE ASKED POCKET FIVE TIMES TO SUPPLY THE EVIDENCE SHOWING ME WHICH ACCOUNT HAVE THEY CREDITED MY MONEY INTO AS USUAL NO RESPONSE FROM THEM. ACCOUNT NUMBER 00148319 Reviewed on: 4th September 2021
Malcolm Davies's avatar
Malcolm Davies

Refusing to supply information

1
Pocket bank closed my account today the 03/09/2021 no reason was given pocket blocked my 5 months when I tried to make a cash transfer the money was available in my account. Two weeks ago they said my money £160.79 wa returned to source on the 16th August the money is still not in my account pocket are refusing point blank to supply the information confirming which account they have paid the money into. Account number 00148319 Reviewed on: 3rd September 2021
Malcolm Davies's avatar
Malcolm Davies

Flabbergasted

1
Pocket bank is refusing to supply information about my request I asked pocket where is my money it shows on my account returned to source ? My account balance was £160.79 before it disappeared pocket can you confirm what account you have paid my money into. My account was blocked for no real reason I tried to ake a cash transfer off £150 funds were in my account pocket for no reason whatsoever they decided to block the transfer its now been 5 months the account as been blocked. Information I request is what account have you paid my money into . Reviewed on: 28th August 2021
Malcolm Davies's avatar
Malcolm Davies

Stole my account over a year ago and deny that I even had one to the Financial Ombudsman...

1
I've no idea how these people are still trading. They froze my account in Sept 2020 and ignored all emails until I opened a Resolver case. Even then they just kept saying they could only deal with my email directly, even though they never responded to anything I sent. In April of this year I got an email stating that my account was being closed and to provide an account to send the money to. I did this and was told money has been sent. It hasn't been. Nothing received and ignoring all emails since. No proof of transfer etc or even an acknowledgment of receiving the emails etc. I got in touch with the Financial Ombudsman service and Pockit denied that I even had an account with them. Absolute scum. Pockit reply to any review saying that they have to comply with FCA rules etc but I don't know what rules state that you have to ignore every email a customer sends you for months on end. The fact that they no longer have a phoneline is a massive flag. Account number : 04057097 Reviewed on: 27th August 2021
Cori's avatar
Cori

Fraudsters

1
Stole all my money in my locked account of £244.09 then closed my account there fraudsters and conmen stealing from its customers to keep a float there failing business tjis happend in February 2021 absolute scum of the earth Reviewed on: 17th August 2021
Jayjay230 's avatar
Jayjay230

THIEVES

1
NINE months they’ve with gels £1200 of my money. I’m a single mum of 2 young children and I’ve nearly lost my home because of this. Today, ALL OF MY MONEY HAS BEEN ILLEGALLY SENT TO AN ACCOUNT CALLED RTS! Who are these people???? How can we stop this? I’ve contacted FCA and FOS still nothing? My account is now at £0.00! I don’t know what to do anymore. Robbing vile scum. They’re leaving people in seriously shit situations. I’m very fortunate to have a brilliant support network who helped me financially, what happens when this is done to someone who doesn’t? Suicide at the hands of these people is close. Disgusting, vile and sick people. Reviewed on: 10th August 2021
Georgia Rose New's avatar
Georgia Rose New

I AM UNABLE TO ACCESS MY MONEY IN MY POCKIT ACCOUNT.

1
ONE STARS GIVEN, PURLY BECAUSE I CAN'T LEAVE MINUS STARS. FOR OVER 4 MONTHS I HAVE BEEN UNABLE TO ACCESS MY MONEY IN MY POCKIT ACCOUNT. E-MAIL QUESTIONS TO POCKIT DO NOT RECEIVE CREDIBLE ANSWERS-IF THEY ANSWER AT ALL- AND NO TIME GIVEN AS TO WHEN MY ACCOUNT WILL BECOME AVAILABLE AGAIN. THEY ASK FOR PROOF OF MY VARIOUS DETAILS WHICH ARE ONLY STALLING METHODS TO AVOID DOING ANYTHING. WHY DOESN'T THE FINANCIAL OMBUDSMAN DO ANYTHING? THEY MUST HAVE THOUSANDS OF POCKIT CUSTOMERS WHO HAVE CONTACTED THEM WHO ARE IN THE SAME BOAT AS ME. THEY ARE STILL TAKING ON NEW CUSTOMERS, HOW CAN THIS BE WHEN THINGS ARE AS THEY ARE? THIS IS GOING TO END BADLY FOR THOUSANDS OF POCKIT CUSTOMERS. Reviewed on: 8th August 2021
MICK's avatar
MICK

Disgraceful company

1
It's been over 70 days now pocket have frozen my account using legal technicalities to stop you accessing your money I recommended you contact the FCA and the Financial Ombudsman pocket are asking for verification which was sent when they first blocked the account I'm told nobody every reads any information and are probably laughing at you in the the pocket office while spending your money I used pocket mainly for ebay purchases I did not want to be defrauded my self I read some reviews where customers are in financial distress pocket it seems does not care. The founder of the company was on radio 4 money box programme promising to get all the accounts blocked unblocked this was all just talk . Reviewed on: 25th July 2021
Malcolm Davies's avatar
Malcolm Davies

Pockit need to be investigated and shut down for good

1
Opened an account a couple of weeks ago. I set up my new business a month ago and have a separate business account, i thought I would use Pockit to pay myself from the business account. I sent £50 to my Pockit account, then sent £100 and they have restricted my account. Starting out in business is hard enough but for them to do this is disgusting. I have sent ALL the info and documents they requested on the 20th July and heard nothing back and my account is still restricted and they still have my money. Outraged that Pockit are allowed to behave this way and reading some of the other reviews where people cant pay rent and have tried to commit suicide is unbelievable! Pockit - what the hell are you doing ? Reviewed on: 24th July 2021
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John

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