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Pockit: Account reviews

View other Pockit products
2.67
Based on 573 reviews, last reviewed 2nd Sep 2025
No new 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
42%
See only 4 star reviews
4%
See only 3 star reviews
2%
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2%
See only 1 star reviews
50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

Had a transfer of a large amount they suddenly decli... Had a transfer of a large amount they suddenly declined it, I have tried numerous times to get hold of them with no luck. This is my only money and th... Read more Reviewed on: 2nd September 2025
Shaun P's avatar
Shaun P
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (573)

Nightmare

1
Worst bank I have ever ever known, you are only allowed to make so many transactions per month after that they start paying everything direct debit won’t let you transfer money then they don’t let you know then even if you have money in your account the direct debit comes up declined due to fees which is not true they have just declined it because of transactions they get you into so much mess it’s unbelievable Reviewed on: 15th December 2021
Linda's avatar
Linda

Worst bank I have ever used

1
Even though your money is your own, they put caps on how many direct debits and transactions you can pay, I have had a direct debit refused, because I had made to many transactions they then said it was lack of funds it wasn’t they just did not pay it, that’s 2nd time, I am 66 pay everything by direct debit or bank transfer , so I rely on being able to do this. My advice is don’t bother with them, they wouldn’t even let me send money to my son to help with food , disgusting Reviewed on: 27th November 2021
Linda's avatar
Linda

Fraud and scam in the name of Bank

1
My account is blocked more than 7 days and no one is ready to answer me, all the documents have been sent but no update, money was for my brother treatment and i got no response from Pockit, this Bank should be shut down soon, Karma will give you the same feeling Virraj jatania Reviewed on: 23rd November 2021
kulbeer kaur's avatar
kulbeer kaur

Fraud

1
I am new with Pockit sending me everything reassuring as I first start using now they have frozen my money £828.37 asking me for all documents I’ve sent all my documents now your saying you’ll contact me that you for my patience your giving people no other choice to have patients your going to cause people of killing them self’s return my money to me please Reviewed on: 19th October 2021
Zack's avatar
Zack

Dreadful customer service

1
YOU WOULD THINK MY REQUEST TO POCKET WOULD BE VERY SIMPLE AND EASY FOR THEM TO RESPOND I HAVE ASKED THEM WHERE IS MY MONEY THEY TELL ME IT WAS RETURNED TO SOURCE ON THE 16TH AUGUST I HAVE ASKED THEM TO SUPPLY THE EVIDENCE SHOWING ME WHERE IT AS BEEN RETURNED BUT NO THERE IS NEVER ANY REPLY FROM POCKET. ALL INFORMATION PASSED TO THE FINANCIAL OMBUDSMAN. Reviewed on: 16th October 2021
Malcolm Davies's avatar
Malcolm Davies

Shame to this company

1
I literally fed up of this bank I literally fed up of this bank, there’s no contact number, no live chat and no emails reply. Last week Monday someone used my card and I’ve been contacting Pockit since. No one has come back to me yet. I’m discouraged to use this bank again because that’s actually bad costumer service. As soon as I sort out my situation, I will move all my funds to my other account and stop using Pockit account forever. Reviewed on: 5th October 2021
Lori Lanez's avatar
Lori Lanez

Pocket madness continues

1
Pocket say they have returned my money to source and closed my account on the 16th August I have asked them many times where is my money what account have they returned the money there is never any response from pocket. Reviewed on: 27th September 2021
Malcolm Davies's avatar
Malcolm Davies

Pockit account closed money not returned to source

1
Hello Thomas Moloney ‪119534319‬ I have had my pockit account restricted for over 6 weeks and been waiting over 5 weeks for a response from pockit regarding my account, as its still restricted, The stress of my account being restricted and not being able to access any of my dwp payments has really affected me I am unable to pay my rent or buy food to support myself this has been going on for over 6 weeks, I receive a email 6 weeks later last Friday stating they have closed my account and said they have returned my funds to the source but after speaking to the DWP my money hasn't been returned its been 7 days since the email so I don't know where my money has gone, this is causing me so many issues with my mental health and money problems, I am know now in rent arrears and struggling to eat because they have kept hold of my sick benefits payments and housing benefit. Reviewed on: 17th September 2021
Tom Mol's avatar
Tom Mol

STOLEN MY MONEY

1
POCKET EMAILED MN THE 16TH AUGUST TELLING ME MY MONEY £160.79 AS BEEN RETURNED TO SOURCE ONE WOULD IMAGINE MY BANK ITS NOW BEEN 18 DAYS AND STILL NO MONEY AS BEEN CREDITED TO MY ACCOUNT I HAVE ASKED POCKET FIVE TIMES TO SUPPLY THE EVIDENCE SHOWING ME WHICH ACCOUNT HAVE THEY CREDITED MY MONEY INTO AS USUAL NO RESPONSE FROM THEM. ACCOUNT NUMBER 00148319 Reviewed on: 4th September 2021
Malcolm Davies's avatar
Malcolm Davies

Refusing to supply information

1
Pocket bank closed my account today the 03/09/2021 no reason was given pocket blocked my 5 months when I tried to make a cash transfer the money was available in my account. Two weeks ago they said my money £160.79 wa returned to source on the 16th August the money is still not in my account pocket are refusing point blank to supply the information confirming which account they have paid the money into. Account number 00148319 Reviewed on: 3rd September 2021
Malcolm Davies's avatar
Malcolm Davies

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