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Pockit: Account reviews

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2.65
Based on 573 reviews, last reviewed 2nd Sep 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

Had a transfer of a large amount they suddenly decli... Had a transfer of a large amount they suddenly declined it, I have tried numerous times to get hold of them with no luck. This is my only money and th... Read more Reviewed on: 2nd September 2025
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Shaun P
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (573)

Flabbergasted

1
Pocket bank is refusing to supply information about my request I asked pocket where is my money it shows on my account returned to source ? My account balance was £160.79 before it disappeared pocket can you confirm what account you have paid my money into. My account was blocked for no real reason I tried to ake a cash transfer off £150 funds were in my account pocket for no reason whatsoever they decided to block the transfer its now been 5 months the account as been blocked. Information I request is what account have you paid my money into . Reviewed on: 28th August 2021
Malcolm Davies's avatar
Malcolm Davies

Stole my account over a year ago and deny that I even had one to the Financial Ombudsman...

1
I've no idea how these people are still trading. They froze my account in Sept 2020 and ignored all emails until I opened a Resolver case. Even then they just kept saying they could only deal with my email directly, even though they never responded to anything I sent. In April of this year I got an email stating that my account was being closed and to provide an account to send the money to. I did this and was told money has been sent. It hasn't been. Nothing received and ignoring all emails since. No proof of transfer etc or even an acknowledgment of receiving the emails etc. I got in touch with the Financial Ombudsman service and Pockit denied that I even had an account with them. Absolute scum. Pockit reply to any review saying that they have to comply with FCA rules etc but I don't know what rules state that you have to ignore every email a customer sends you for months on end. The fact that they no longer have a phoneline is a massive flag. Account number : 04057097 Reviewed on: 27th August 2021
Cori's avatar
Cori

Fraudsters

1
Stole all my money in my locked account of £244.09 then closed my account there fraudsters and conmen stealing from its customers to keep a float there failing business tjis happend in February 2021 absolute scum of the earth Reviewed on: 17th August 2021
Jayjay230 's avatar
Jayjay230

THIEVES

1
NINE months they’ve with gels £1200 of my money. I’m a single mum of 2 young children and I’ve nearly lost my home because of this. Today, ALL OF MY MONEY HAS BEEN ILLEGALLY SENT TO AN ACCOUNT CALLED RTS! Who are these people???? How can we stop this? I’ve contacted FCA and FOS still nothing? My account is now at £0.00! I don’t know what to do anymore. Robbing vile scum. They’re leaving people in seriously shit situations. I’m very fortunate to have a brilliant support network who helped me financially, what happens when this is done to someone who doesn’t? Suicide at the hands of these people is close. Disgusting, vile and sick people. Reviewed on: 10th August 2021
Georgia Rose New's avatar
Georgia Rose New

I AM UNABLE TO ACCESS MY MONEY IN MY POCKIT ACCOUNT.

1
ONE STARS GIVEN, PURLY BECAUSE I CAN'T LEAVE MINUS STARS. FOR OVER 4 MONTHS I HAVE BEEN UNABLE TO ACCESS MY MONEY IN MY POCKIT ACCOUNT. E-MAIL QUESTIONS TO POCKIT DO NOT RECEIVE CREDIBLE ANSWERS-IF THEY ANSWER AT ALL- AND NO TIME GIVEN AS TO WHEN MY ACCOUNT WILL BECOME AVAILABLE AGAIN. THEY ASK FOR PROOF OF MY VARIOUS DETAILS WHICH ARE ONLY STALLING METHODS TO AVOID DOING ANYTHING. WHY DOESN'T THE FINANCIAL OMBUDSMAN DO ANYTHING? THEY MUST HAVE THOUSANDS OF POCKIT CUSTOMERS WHO HAVE CONTACTED THEM WHO ARE IN THE SAME BOAT AS ME. THEY ARE STILL TAKING ON NEW CUSTOMERS, HOW CAN THIS BE WHEN THINGS ARE AS THEY ARE? THIS IS GOING TO END BADLY FOR THOUSANDS OF POCKIT CUSTOMERS. Reviewed on: 8th August 2021
MICK's avatar
MICK

Disgraceful company

1
It's been over 70 days now pocket have frozen my account using legal technicalities to stop you accessing your money I recommended you contact the FCA and the Financial Ombudsman pocket are asking for verification which was sent when they first blocked the account I'm told nobody every reads any information and are probably laughing at you in the the pocket office while spending your money I used pocket mainly for ebay purchases I did not want to be defrauded my self I read some reviews where customers are in financial distress pocket it seems does not care. The founder of the company was on radio 4 money box programme promising to get all the accounts blocked unblocked this was all just talk . Reviewed on: 25th July 2021
Malcolm Davies's avatar
Malcolm Davies

Pockit need to be investigated and shut down for good

1
Opened an account a couple of weeks ago. I set up my new business a month ago and have a separate business account, i thought I would use Pockit to pay myself from the business account. I sent £50 to my Pockit account, then sent £100 and they have restricted my account. Starting out in business is hard enough but for them to do this is disgusting. I have sent ALL the info and documents they requested on the 20th July and heard nothing back and my account is still restricted and they still have my money. Outraged that Pockit are allowed to behave this way and reading some of the other reviews where people cant pay rent and have tried to commit suicide is unbelievable! Pockit - what the hell are you doing ? Reviewed on: 24th July 2021
John's avatar
John

misleading and immorral

1
they take your money and freeze your account so you cannot eat or pay rent - they do not care about OUR human rights Reviewed on: 21st July 2021
Nurse Watch-Fun's avatar
Nurse Watch-Fun

Sketchy Company

1
Don't open an account here. They locked my account two months ago and no response after sending all the documents they needed. Chat is useless like these employees there are useless, why work for a fraud company? Shameful behavior. Even more shameful that FCA is allowing a company like this to trade. Reviewed on: 17th July 2021
lenna's avatar
lenna

Over 60 days account blocked

1
It's now been over 60 days pocket have blocked access to my account now it says on the app screen i must complete the activation process i sent all these documents some time ago for the last 10 days i have been able to access my account online before this they blocked the app i told them how much was in my account sent them pictures and documents pocket are deliberately blocking access to my account and others and what's all crazy about all this it's your money not there's. Reviewed on: 16th July 2021
Malcolm Davies's avatar
Malcolm Davies

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