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Pockit: Account reviews

Name: Account
Rating: 2.89 (573 reviews)

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2.67

Based on 573 reviews, last reviewed 2nd Sep 2025

No new 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

42%

50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025

Latest lowest rating:

1

Had a transfer of a large amount they suddenly decli... Had a transfer of a large amount they suddenly declined it, I have tried numerous times to get hold of them with no luck. This is my only money and th... Read more Reviewed on: 2nd September 2025

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (573)

Reading many of these reviews, I am thinking I was lucky

I first signed up for a virtual Wirecard (which is German and deals in Euros primarily), and that was completely horrible - it took me over a month to get money my £40 top-up onto it. I kept emailing and got so fed up when I finally got it, I just withdrew all £40 and paid it into Amazon credits, which is more reliable, though I had no Amazon purchases planned. I later found Pockit, and thought I'd give it a try. I later found out it was in partnership with Wirecard, which may or may not be part of the problem of what people are facing. However, by and large, it has worked well for me. I tested a bank transfer and it took almost a week to turn up, so I tried to top it up with my debit card instead, which takes a few minutes to 30mins max to turn up. If you use bank transfers, be very careful to put in the correct reference, as you may end up in limbo and need to then contact Pockit. I typically only top up £10-£20 at a time as it's contactless and I don't want to lose large amounts of money. I know many people use it for their wages/benefits, but I am a bit leery about it, and I'm happy with my main bank account. I originally planned to use it for London buses/trains, and for potentially risky online purchases where I don't want to give out my main bank card details, or if it's a surprise that I don't want appearing on my bank statement. Right now though I just give it to my girlfriend to buy a coffee or some groceries. It's a nice web-interface that almost instantly updates when payments or withdrawals are made, so I can keep track of it more thoroughly than my bank card which takes 2-3 days to show up on the online statement. Bear in mind that withdrawals do incur a £1 fee - but if it's my girlfriend, I don't argue, ha. If you are looking to use it for small top-ups and payments, paying in with another debit card, you may want to give this a go, as the costs are minimal, so the risk is then low. I'm sorry about the guys who have suffered - honestly, I had the same experience with the virtual Wirecard. I even got my bank to send me a letter with the transaction details of my bank transfer, and it took Wirecard ages to credit my account even with all the info. I think it is the problem with the cheaper accounts without monthly fees, and may be better to get a prepaid card you pay monthly fees on... but that's something I'll test maybe much later on when I have the money or inclination. Reviewed on: 23rd September 2016

Nightmare never works

Pockit are a nightmare the prepaid card rarely works & lack of customer support Reviewed on: 9th September 2016

Don't do it the money might not eve get there?

3 weeks ago we paid money onto two peoples Pockit card, after about 12 days Pockit said they can't credit their cards so we requested the money back. But we was then told it's not our money it was theirs and now refuse to talk to us about it saying it's data protection, they have now had the money for 3 weeks and we are still struggling to get it back, will let you know how I get on. Reviewed on: 5th September 2016

Avoid Avoid Avoid

My friend loaded 40 pounds towards my mobile phonebill. Money frozen asked to send Proof of Address, ID etc.. no money credited no response to email. Run Run Run away from this Reviewed on: 1st September 2016

They try to stop your access to your own money

I was using amazon website when I was offered free prepaid pockit car and a credit of £5. I applied online and next day I received card. I was impresses with their quick service. When I loaded balance of £200 and checked online account, balance was not shown. I called the customer service who asked me to wait for 3 days to transfer funds. Normally funds from one UK bank account to another are transferred straight away within no time. After 3 days when I called and told them that funds were not shown, they ask me to check again and after a little while funds were shown in my account. Next day when I used card ATM to change the PIN, I could change PIN successfully, which means card was active. When I tried to withdraw £10, it says not authorized. When I tried this card on different shops, transactions were declined. Again I called them and told them that funds are shown however I am unbale to spend. The agent says that card is active and we have not received any authorization so we can not help. On arguing and asking to transfer to supervisor they said that case was sent to IT support, please allow 2 working days. After two working days when I called them they said that nothing wrong with your card or account, keep on using card. I asked them how could I use the card when it is not authorized. When I spoke to supervisor they say that they will send me a replacement card. On receiving replacement card I activated it online. Went to ATM machine and changed the PIN number. It did'nt work again. Then I sent them a legal notice with copy form information to the financial ombudsman. Then they resolved the issue and I was able to withdraw fund from the account It is therefore advised to keep people away from this card. They try to keep you away from ypur money and makes different lame excuses as delaying tactics. Not all people make complaint to ombudsman or court. Therefore they take those people money awa! Reviewed on: 21st August 2016

They took money

On the 25th July pockit took 10.00 out of my account. I have emailed, wrote and telephoned I have sent copies of my bank statements and they are still saying they haven't taken it. DO YOURSELF A BIG FAVOUR. Keep Away from this company. I will be contacting the ombudsman today Reviewed on: 17th August 2016

Keep out

Loaded money in my account by bank transfer 10 months ago and I still not have my 405,00 pounds, every time I sent them a email they asked me for the same thing time and time again. Reviewed on: 4th August 2016

Tacking Pockit to court

Froze my account and did not tell me so I said close the account they said they wanted I'd yet a again such a joke then refused te refund over £650.00 this is well over 2 months now they are doing this a to a lot of people can't wait to get a trial date and see what a judge thinks about the situation these people are useless stealing people's money look on trust pilot a lot of negative reports don't go any near them...... Reviewed on: 28th July 2016

What a joke.

Hi every one, I hope you have managed to sort your pockit cards out. I would like to let you all know I have made a complaint to the financial ombudsman about this company and also made money supermarket Aware. As I to am having the same problem getting my money, cannot even get through the to them and no reply via e-mail. I hope you all get sorted Avoid this company like the plage Reviewed on: 8th July 2016

they have basically confiscated my money

after waiting two weeks to receive my card it finally arrived and my sister loaded some money on to it. After the money failed to clear i contacted Pockit only to find out I needed to post them proof of address, ID and a print screen of the payment and that it would take a number of days to clear. This is ridiculous, I chose the pockit account as i have moved country and it seemed like the perfect way to manage my money while I get myself settled. I was relying on this money to pay rent and now I'm screwed. Why was all of this extra stuff not mentioned when i spoke to their advisors before making the transaction? I asked them to return the money to my sisters account so she could just give me it in cash only to be told it will take atleast 2 weeks for the money to return to her account. Reviewed on: 17th June 2016

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Pockit: Account reviews

No new 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Pockit: Account now

Pockit Account reviews (573)

Reading many of these reviews, I am thinking I was lucky

Nightmare never works

Don't do it the money might not eve get there?

Avoid Avoid Avoid

They try to stop your access to your own money

They took money

Keep out

Tacking Pockit to court

What a joke.

they have basically confiscated my money

Review Pockit: Account now

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