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Pockit: Account reviews

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2.73
Based on 568 reviews, last reviewed 22nd May 2025
No new 5 star reviews
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80% decrease in 1 star reviews
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Latest highest rating:

5

Moc dobra cart kevjemu je vihodna Moc dobra cart kevjemu je vihodna Reviewed on: 10th May 2025
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Sona H

Latest lowest rating:

1

Extremely Disappointed and Considering Legal Action... Extremely Disappointed and Considering Legal Action I’m extremely disappointed with my experience with Pockit. My account has been blocked since Apri... Read more Reviewed on: 22nd May 2025
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Chukwuka o
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

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Pockit Account reviews (568)

They took money

1
On the 25th July pockit took 10.00 out of my account. I have emailed, wrote and telephoned I have sent copies of my bank statements and they are still saying they haven't taken it. DO YOURSELF A BIG FAVOUR. Keep Away from this company. I will be contacting the ombudsman today Reviewed on: 17th August 2016
Janet Crayston's avatar
Janet Crayston

Keep out

1
Loaded money in my account by bank transfer 10 months ago and I still not have my 405,00 pounds, every time I sent them a email they asked me for the same thing time and time again. Reviewed on: 4th August 2016
Charlie Guimaraes's avatar
Charlie Guimaraes

Tacking Pockit to court

1
Froze my account and did not tell me so I said close the account they said they wanted I'd yet a again such a joke then refused te refund over £650.00 this is well over 2 months now they are doing this a to a lot of people can't wait to get a trial date and see what a judge thinks about the situation these people are useless stealing people's money look on trust pilot a lot of negative reports don't go any near them...... Reviewed on: 28th July 2016
Jon Stone's avatar
Jon Stone

What a joke.

1
Hi every one, I hope you have managed to sort your pockit cards out. I would like to let you all know I have made a complaint to the financial ombudsman about this company and also made money supermarket Aware. As I to am having the same problem getting my money, cannot even get through the to them and no reply via e-mail. I hope you all get sorted Avoid this company like the plage Reviewed on: 8th July 2016
Craig Mitchell's avatar
Craig Mitchell

they have basically confiscated my money

1
after waiting two weeks to receive my card it finally arrived and my sister loaded some money on to it. After the money failed to clear i contacted Pockit only to find out I needed to post them proof of address, ID and a print screen of the payment and that it would take a number of days to clear. This is ridiculous, I chose the pockit account as i have moved country and it seemed like the perfect way to manage my money while I get myself settled. I was relying on this money to pay rent and now I'm screwed. Why was all of this extra stuff not mentioned when i spoke to their advisors before making the transaction? I asked them to return the money to my sisters account so she could just give me it in cash only to be told it will take atleast 2 weeks for the money to return to her account. Reviewed on: 17th June 2016
clara kane's avatar
clara kane

pension payment

1
The DWP puts my pension into my pockit account on Monday and I have to spend countless emails and phone call to pockit cause it doesn't show in my balance they just cut you off every time then suddenly days later it appears like magic Reviewed on: 14th June 2016
David Anthony Hotchkiss's avatar
David Anthony Hotchkiss

Getting my pension loaded to my card

1
Every week they loose my pension from DWP and I have to e mail them ,waste of time then I phone them and eventually get someone who can speak English they cut you off after two to three days later it suddenly appears i. My account less than what it should be rubbish company Reviewed on: 7th June 2016
davidhotchkiss's avatar
davidhotchkiss

Appalling company. Avoid.

1
What an appalling company. Within a month of opening the account, I sent a deposit for nearly £300 which they lost, made me send tonnes of proof that I sent it including bank statement, and then after 2 weeks just credited it to my account without any correspondence or apology. I then asked for my account to be closed as I was so annoyed. I was told to do this in writing via email, so I did. After a month I had heard nothing back, once again, so I emailed again, after 2 weeks received the refund of the small balance in my account and an email just saying it was done. No acknowledgement of my complaint or apology. Dire customer services. Awful to make contact with, and can't even keep hold of your money. Avoid. Reviewed on: 12th May 2016
Cara Large's avatar
Cara Large

Easy enough, but they need contactless cards!

4
Took out a Pockit prepaid card solely to claim their free fiver when singing up. It took 99p + less than five minutes to get an account set up and they had the card out to me in the post in three working days. Once received, I topped up with a tenner and my card was accepted in a small independent retailer five minutes later, so, it does what it says on the tin! My £5 signup bonus came within a week although I'm disappointed that it isn't a contactless card, bit old school. Reviewed on: 7th April 2016
Jeff's avatar
Jeff

Rubbish Service

1
Loaded money onto my card, but balance is less with no explanation. No response to email and no answer on phone after holding on for 20 minutes. AVOID THIS COMPANY Reviewed on: 14th March 2016
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Cheshirebiker

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