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Pockit: Account reviews

Name: Account
Rating: 2.93 (559 reviews)

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2.73

Based on 559 reviews, last reviewed 30th Sep 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

43%

49%

Latest highest rating:

5

they are very good they are very good but they shoul... they are very good they are very good but they should help us with small loans Reviewed on: 24th May 2024

Latest lowest rating:

1

Do not get a pockit account Put my account on review so my benefit got sent back all my direct debits didn't get paid I would not advise anyone to get this account I've also got ... Read more Reviewed on: 30th September 2024

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

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Pockit Account reviews (559)

They try to stop your access to your own money

I was using amazon website when I was offered free prepaid pockit car and a credit of £5. I applied online and next day I received card. I was impresses with their quick service. When I loaded balance of £200 and checked online account, balance was not shown. I called the customer service who asked me to wait for 3 days to transfer funds. Normally funds from one UK bank account to another are transferred straight away within no time. After 3 days when I called and told them that funds were not shown, they ask me to check again and after a little while funds were shown in my account. Next day when I used card ATM to change the PIN, I could change PIN successfully, which means card was active. When I tried to withdraw £10, it says not authorized. When I tried this card on different shops, transactions were declined. Again I called them and told them that funds are shown however I am unbale to spend. The agent says that card is active and we have not received any authorization so we can not help. On arguing and asking to transfer to supervisor they said that case was sent to IT support, please allow 2 working days. After two working days when I called them they said that nothing wrong with your card or account, keep on using card. I asked them how could I use the card when it is not authorized. When I spoke to supervisor they say that they will send me a replacement card. On receiving replacement card I activated it online. Went to ATM machine and changed the PIN number. It did'nt work again. Then I sent them a legal notice with copy form information to the financial ombudsman. Then they resolved the issue and I was able to withdraw fund from the account It is therefore advised to keep people away from this card. They try to keep you away from ypur money and makes different lame excuses as delaying tactics. Not all people make complaint to ombudsman or court. Therefore they take those people money awa! Reviewed on: 21st August 2016

They took money

On the 25th July pockit took 10.00 out of my account. I have emailed, wrote and telephoned I have sent copies of my bank statements and they are still saying they haven't taken it. DO YOURSELF A BIG FAVOUR. Keep Away from this company. I will be contacting the ombudsman today Reviewed on: 17th August 2016

Keep out

Loaded money in my account by bank transfer 10 months ago and I still not have my 405,00 pounds, every time I sent them a email they asked me for the same thing time and time again. Reviewed on: 4th August 2016

Tacking Pockit to court

Froze my account and did not tell me so I said close the account they said they wanted I'd yet a again such a joke then refused te refund over £650.00 this is well over 2 months now they are doing this a to a lot of people can't wait to get a trial date and see what a judge thinks about the situation these people are useless stealing people's money look on trust pilot a lot of negative reports don't go any near them...... Reviewed on: 28th July 2016

What a joke.

Hi every one, I hope you have managed to sort your pockit cards out. I would like to let you all know I have made a complaint to the financial ombudsman about this company and also made money supermarket Aware. As I to am having the same problem getting my money, cannot even get through the to them and no reply via e-mail. I hope you all get sorted Avoid this company like the plage Reviewed on: 8th July 2016

they have basically confiscated my money

after waiting two weeks to receive my card it finally arrived and my sister loaded some money on to it. After the money failed to clear i contacted Pockit only to find out I needed to post them proof of address, ID and a print screen of the payment and that it would take a number of days to clear. This is ridiculous, I chose the pockit account as i have moved country and it seemed like the perfect way to manage my money while I get myself settled. I was relying on this money to pay rent and now I'm screwed. Why was all of this extra stuff not mentioned when i spoke to their advisors before making the transaction? I asked them to return the money to my sisters account so she could just give me it in cash only to be told it will take atleast 2 weeks for the money to return to her account. Reviewed on: 17th June 2016

pension payment

The DWP puts my pension into my pockit account on Monday and I have to spend countless emails and phone call to pockit cause it doesn't show in my balance they just cut you off every time then suddenly days later it appears like magic Reviewed on: 14th June 2016

Getting my pension loaded to my card

Every week they loose my pension from DWP and I have to e mail them ,waste of time then I phone them and eventually get someone who can speak English they cut you off after two to three days later it suddenly appears i. My account less than what it should be rubbish company Reviewed on: 7th June 2016

Appalling company. Avoid.

What an appalling company. Within a month of opening the account, I sent a deposit for nearly £300 which they lost, made me send tonnes of proof that I sent it including bank statement, and then after 2 weeks just credited it to my account without any correspondence or apology. I then asked for my account to be closed as I was so annoyed. I was told to do this in writing via email, so I did. After a month I had heard nothing back, once again, so I emailed again, after 2 weeks received the refund of the small balance in my account and an email just saying it was done. No acknowledgement of my complaint or apology. Dire customer services. Awful to make contact with, and can't even keep hold of your money. Avoid. Reviewed on: 12th May 2016

Easy enough, but they need contactless cards!

Took out a Pockit prepaid card solely to claim their free fiver when singing up. It took 99p + less than five minutes to get an account set up and they had the card out to me in the post in three working days. Once received, I topped up with a tenner and my card was accepted in a small independent retailer five minutes later, so, it does what it says on the tin! My £5 signup bonus came within a week although I'm disappointed that it isn't a contactless card, bit old school. Reviewed on: 7th April 2016