Write a review

Pockit: Account reviews

Name: Account
Rating: 2.93 (559 reviews)

View other Pockit products

2.73

Based on 559 reviews, last reviewed 30th Sep 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

43%

49%

Latest highest rating:

5

they are very good they are very good but they shoul... they are very good they are very good but they should help us with small loans Reviewed on: 24th May 2024

Latest lowest rating:

1

Do not get a pockit account Put my account on review so my benefit got sent back all my direct debits didn't get paid I would not advise anyone to get this account I've also got ... Read more Reviewed on: 30th September 2024

Read all reviews Write a review

About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

Help others make smarter decisions by sharing your own experience.

Write a review

Pockit Account reviews (559)

Meh

Not a great online bank I must say. Lots of outtages Lots of little annoying fees A monthly fee! And your an improvement on high street banks how exactly??? My advice to anyone thinking of using pockit is to keep the balance low. As just like Monzo they tend to freeze accounts for no reason. Reviewed on: 5th January 2020

Avoid at all cost they rob your money !!!

Some transactions I did not recognize so all my money was gone. I contacted the merchant and they said to contact the bank to recall the charges. instead of recalling the charges they had closed my account making me lose all my money I have been left out for money on Christmas and new years onto of that all my bills and rent is now overdue and causing me problems!!! your money is not safe. Reviewed on: 2nd January 2020

Immigrant mistreated by Pockit

The little money I was getting to take care of my family you took it.Money friends gave me you took it.Ten months ago you closed my account and refused to return it.I had no stay so I could not fight you.Now I have residence I provide you with evidence and id.I played on a gambling site and won you said to be instead of returning my funds you wanted to send it back to the company you think its right.How wicked can you people keep on being blocking and closing people accounts just before christmas,just when they need to pay rent.Something need to be done with this company,you will enjoy it in the begining but when theres a substantial amount in ur account ACCOUNT CLOSED!!!! Reviewed on: 30th December 2019

AWFUL AVOID AT ALL COSTS

MY ACCOUNT HAD £1500 IN, THEY CLOSED IT AND HAVE NOT RE OPENED IT FOR A YEAR! AVOID AT ALL COSTS!!!!!!!!!!!!!! DO NOT SIGN UP WITH THEM, I AM TAKING THIS FURTHER WITH ACTION FRAUD. Reviewed on: 19th December 2019

Bad customer service

My account was opened because I had some financial issues which got resolved very quickly. I tried to close this account and it became ridiculous I called pockit and after a very very long time on hold costing money was informed that I must email to close account down after 8 emails and nearly £3 in fees it's still open now sent email number 9 Reviewed on: 26th November 2019

donot use this card

i was happy to get my card i topup my card with 450 via my bank transfer on 05/11 and now on 6/11 suddenly my card is blocked i have to walk home for 30 min as i dont use oyster and i cant even buy food as i dont have any cash. it was really stupid of me to put my money in this card. now they are not answering my call or any thing else. at the moment feeling so helpless and foolish. Reviewed on: 6th November 2019

Don't use them

Got a pockit card in September,wish I had never bothered,loaded my money into it to transfer some to a friend,and into my other account, ,let me put a further £200 into my account and now blocked my card,have asked for documents to prove who I am and my address,which they have and still want more prove,.Pockit are rip off merchants who take your money , Please avoid at all cost Reviewed on: 5th November 2019

Pockit blocks card

Customer service shocking been a customer for years never had a minutes worth of bother then boom Email saying account is in review asked for all sorts of id and proof of stuff which ive sent still no access staff rude when you do get through and email replys are all the same saying I've got to wait for review completed wont tell me how long so now my direct debits arent getting paid Been on other forums and its happening to lots of customers looks like it might have to be small claims court to get my own money back Somethings not right with this company Heres a guide to hopefully help anyone in same situation that's been had by pockit Register with resolver.co.uk they put a complaint in with pocket and allow 20 days till you can get the deadlock letter you'll need for ombudsman its free. Register your complaint with the financial ombudsmen its free. Go to gov.uk money claims to put your claim in this will cost you£105 but it gets added to claim which you'll get back when you win Noticed a lot of recent good reviews on here for pockit wonder if its friends and family of the firm Reviewed on: 1st November 2019

Pockit blocks card

Heres a guide to hopefully help anyone in same situation that's been had by pockit Register with resolver.co.uk they put a complaint in with pocket and allow 20 days till you can get the deadlock letter you'll need for ombudsman its free. Register your complaint with the financial ombudsmen its free. Go to gov.uk money claims to put your claim in this will cost you£105 but it gets added to claim w Reviewed on: 1st November 2019

Warning- Do not use Pockit

My account has been suspended as I paid more than £250 into my account. I was saving for a holiday and have almost £2000 locked up. I supplied them with all the proof they requested and they have not unfrozen my account a month later. My holiday is over now and I am £2000 poorer. How can this be allowed?? Please people be a safe and go to your bank instead. Reviewed on: 30th October 2019