Smart Money People Logo
Go to business site
Share this page
Link copied

Pockit: Account reviews

View other Pockit products
2.69
Based on 575 reviews, last reviewed 5th Mar 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
42%
See only 4 star reviews
4%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

My money got restricted without warning used this because I lost normal bank card but after withdrawing cash a few times im a day they suspended my account I had to email wage slips bank sta... Read more Reviewed on: 5th March 2026
Jason's avatar
Jason
Read all reviews Write a review

About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Pockit Account reviews (575)

Company is gone bankrupt

3
This company is gone bust and the CEO a German SOB has ran off with 1.3b pounds dont open a account with them they use a company call wirecard for thier services with is now under investigation the owner has been arrested but the other SOB partner has fled to Philippines. Avoid all prepaid Mastercard and prepaid debit cards your money is not safe with them. Reviewed on: 28th June 2020
Dean 's avatar
Dean

Bad Customer Service

1
Account frozen for months no response from company to my emails & no answer when I call. Pockit have not filed their Dec 18 accounts at companies house which were due for filing Sept 19 Reviewed on: 27th June 2020
Robert Hurst's avatar
Robert Hurst

MAKE A COMPLAINT TO FCA & MASTERCARD ABOUT POCKIT & WIRECARD

1
COMPLAIN TO THE TOP PEOPLE - Include the links to highlight the extent of these fraudulent companies below who have run off with our money:- Pockit Reviews: https://smartmoneypeople.com/pockit-reviews Wirecard Reviews: https://uk.trustpilot.com/review/www.wirecard.de https://www.bbc.co.uk/news/business-53176003 Call 02070661000 and register a complaint about the Financial Conduct Authority (FCA) who authorised and registered POCKIT (FCA REF NO: 900514) and Wirecard Card Solutions FCA REF NO: 900051 THEN CONTACT https://www.fca.org.uk/about/complain-about-regulators/form THEN CONTACT: [email protected] or post it to. Financial Ombudsman Service, Exchange Tower, London, E14 9SR and complain to them about Pockit, Mastercard & Wirecard These companies are all in partnership and they allowed hundreds of people to be scammed by turning a blind eye and letting Pockit freeze bank accounts by saying its "Under Review" Reviewed on: 26th June 2020
POCKIT VICTIM's avatar
POCKIT VICTIM

Pockit Parent company Wirecard AG files for insolvency after Euro 1.9 billion goes missing!!

1
Pockit parent company files for bankruptcy As I suspected and have been writing here for weeks - Pockit's parent company Wirecard AG which wholly owns Wirecard Card Solutions Ltd UK which runs Pockit has filled for bankruptcy after over €1.9 billion of funds goes missing!! This was just announced on the news a few minutes ago!! This is no doubt why they have blocked my account over two months ago and have not let me access my account and have in short stolen over £1,300 from me which I have in the account which I and my family have desperately needed during these horrible last few months!! If your account is still active move your money out now if you still can and please do not open an account with this company or loose your money!!! You have been warned. Have a look at Wikipedia and news links for more info. Reviewed on: 25th June 2020
Ferenc's avatar
Ferenc

scum i hope these bastards get covid 19 stole my money over 2400 pounds

1
frozen my account ,try to get intouch with them . no way pass you around l loos moor money in phone calls , they are scum DO NOT USE POCKIT need to be closed down Reviewed on: 23rd June 2020
john smith's avatar
john smith

Pockit's actions goes from bad to terrible!! Avoid Pockit

1
I wrote a terrible review about this horrible company that has decided to block my account with over £1,300 pounds in my account a few weeks ago. I wish I could say that I am writing again to recant my previews review but sadly this is not the case. Things have only gotten worse and now more than two months after my account was blocked by Pockit - despite me having provided all the requested information supposedly required to un-block the account still nothing has happened. In facts things are worse now because Pockit actively hang up on any calls you try to make to their call center despite doing so within their new reduced calling/opening times!! So in essence they are refusing to speak to any of their customers! To make matters worse they also do not respond to emails and despite numerous request for a copy of their formal complaints handling procedure which they are required by law to provide along with a 'final letter' before one can formally complain to the Financial Ombudsman Service they are refusing to act and instead are trying to draw out the process and block customers ability to lodged formal complaints to the Financial Ombudsman Service by cleverly sending out 'one-liner' emails every few weeks in order to pretend to have a semblance of ongoing communications with their customers (me!) in the hope that when the financial regulator does take up the case they would be able to hide behind such useless and irrelevant correspondence to claim that they were trying to action customer complaints! This is highly unethical and irregular behavior and I would go as far as saying it is questionably illegal to. I stand convinced that Pockit is likely having financial problems and is seeking to utilize customer's funds to prop-up their ailing business and as I pointed out in my last review funds held in Pockit accounts are not covered by The Financial Services Compensation Scheme (FSCS) which means that if Pockit goes under/bankrupt customers such as myself will loose all our monies held with the company. I am now also seeking avenues to take legal action against Pockit for damages caused as a result of their actions. I re-iterate: "if you have any funds held with Pockit then you should move them out to a safe, secure and reliable bank/financial service or simply withdraw the cash and if you are considering opening a Pockit account - DO NOT DO SO!!! Reviewed on: 16th June 2020
Ferenc's avatar
Ferenc

pockit will block your account and steal your money

1
pockit will block your account and steal your money this is what they have been doing all across the uk .Please for god sake never consider using them ,like many others they stole £600. of my money and mock you with there take the piss emails,if you are one of the people who have been a ripped off report to resolver.co.uk Reviewed on: 11th June 2020
Paul Brennan's avatar
Paul Brennan

Pockit have blocked access to my account & funds!!!

1
I have had a pockit account since the company started operating. I rarely use the account and only do so in rare circumstances. I however stupidly decided to open an additional card on my account for my brother who is abroad and is disabled so I could help him out during this lockdown. The horrible people at pockit then decided to lock my account with over £1,300 pounds in it and the account has been locked down for almost two months now and despite calling them very few days and sending emails every few days for the last 7 weeks no one picks up the phone or replies to my emails!! Meanwhile they are using my money for their own purposes and cash flow meanwhile I and my family are suffering without access to our funds which are desperately needed at this time! It is disgusting what they are doing to customers and I have already complained to the financial ombudsman service about the company yet nothing happens! I am also concerned by the fact that your funds are not protected by the financial services compensation scheme which means that if they go bust during this crisis then all customers will loose their money! If you have any money with these guys I would suggest you move it out and if you are considering opening a pockit account I would suggest you DO NOT do so!! Awful and heartless company!! Reviewed on: 1st June 2020
Ferenc's avatar
Ferenc

They Robbed you

1
Don’t use this fraud company Monthly maximum you can £5000 But they blocked my just for 500 before I get cash from atm they blocked my card put on reviewing. That’s bull shit Reviewed on: 29th May 2020
Sami's avatar
Sami

Can't get my money

3
I've been having problem s with my account I've got all my money in it and I can't get hold of it is there a number some one as plz I've got two kids under the age of 5 and I've got there money as well in it and I need to go shopping plz can some one help me Reviewed on: 25th May 2020
Carla Marie Griffiths's avatar
Carla Marie Griffiths

Review Pockit: Account now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill