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Pockit: Account reviews

View other Pockit products
2.72
Based on 566 reviews, last reviewed 27th Mar 2025
100% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
4%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

My Pockit Account has been on review for a week I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a monthly fee. ... Read more Reviewed on: 27th March 2025
Nico F's avatar
Nico F
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (566)

AWFUL AVOID AT ALL COSTS

1
MY ACCOUNT HAD £1500 IN, THEY CLOSED IT AND HAVE NOT RE OPENED IT FOR A YEAR! AVOID AT ALL COSTS!!!!!!!!!!!!!! DO NOT SIGN UP WITH THEM, I AM TAKING THIS FURTHER WITH ACTION FRAUD. Reviewed on: 19th December 2019
SOPHIE KEARLEY's avatar
SOPHIE KEARLEY

Bad customer service

1
My account was opened because I had some financial issues which got resolved very quickly. I tried to close this account and it became ridiculous I called pockit and after a very very long time on hold costing money was informed that I must email to close account down after 8 emails and nearly £3 in fees it's still open now sent email number 9 Reviewed on: 26th November 2019
Carl's avatar
Carl

donot use this card

1
i was happy to get my card i topup my card with 450 via my bank transfer on 05/11 and now on 6/11 suddenly my card is blocked i have to walk home for 30 min as i dont use oyster and i cant even buy food as i dont have any cash. it was really stupid of me to put my money in this card. now they are not answering my call or any thing else. at the moment feeling so helpless and foolish. Reviewed on: 6th November 2019
Faizah Rehman's avatar
Faizah Rehman

Don't use them

1
Got a pockit card in September,wish I had never bothered,loaded my money into it to transfer some to a friend,and into my other account, ,let me put a further £200 into my account and now blocked my card,have asked for documents to prove who I am and my address,which they have and still want more prove,.Pockit are rip off merchants who take your money , Please avoid at all cost Reviewed on: 5th November 2019
Annoyed's avatar
Annoyed

Pockit blocks card

1
Customer service shocking been a customer for years never had a minutes worth of bother then boom Email saying account is in review asked for all sorts of id and proof of stuff which ive sent still no access staff rude when you do get through and email replys are all the same saying I've got to wait for review completed wont tell me how long so now my direct debits arent getting paid Been on other forums and its happening to lots of customers looks like it might have to be small claims court to get my own money back Somethings not right with this company Heres a guide to hopefully help anyone in same situation that's been had by pockit Register with resolver.co.uk they put a complaint in with pocket and allow 20 days till you can get the deadlock letter you'll need for ombudsman its free. Register your complaint with the financial ombudsmen its free. Go to gov.uk money claims to put your claim in this will cost you£105 but it gets added to claim which you'll get back when you win Noticed a lot of recent good reviews on here for pockit wonder if its friends and family of the firm Reviewed on: 1st November 2019
Ian's avatar
Ian

Pockit blocks card

1
Heres a guide to hopefully help anyone in same situation that's been had by pockit Register with resolver.co.uk they put a complaint in with pocket and allow 20 days till you can get the deadlock letter you'll need for ombudsman its free. Register your complaint with the financial ombudsmen its free. Go to gov.uk money claims to put your claim in this will cost you£105 but it gets added to claim w Reviewed on: 1st November 2019
Ian's avatar
Ian

Warning- Do not use Pockit

1
My account has been suspended as I paid more than £250 into my account. I was saving for a holiday and have almost £2000 locked up. I supplied them with all the proof they requested and they have not unfrozen my account a month later. My holiday is over now and I am £2000 poorer. How can this be allowed?? Please people be a safe and go to your bank instead. Reviewed on: 30th October 2019
LJ Riley's avatar
LJ Riley

Review of account resulted in them stealing my money

1
For three weeks they have stolen my money. Have absolutely nothing dispite numerous emails and telephone calls sending countless documents. They have stolen £1500. I have now issued legal proceedings in the small claims court. Reviewed on: 29th October 2019
Carlton Vaughton's avatar
Carlton Vaughton

Worst Card Experience I have had in 50 years of using plastic

1
I got my first pre-pay card in 2010. Just over a year later, the issuer switched to a debit card linked to my bank account, so I switched in June 2011 to a different pre-pay card. Then in April 2016 it was merged with another card issuer. That lasted less than a year, then they decided that pre-pay cards were not economic when they also offered normal credit and debit cards. The pending closure was announced at the start of 2017, at which point I opened my Pockit account. Up to that point I had been very happy with pre-pay cards. It soon became apparent that although the balance in the card seemed to remain accurate, the statement software on the website was a complete joke. I have recently looked through the online statement, and the first debit from the account was on 19th January, 2017, but according to the statement the first credit into the account was on 23rd April, by which time I had spent over £1100 on the account in over 100 debits. There are many other examples of discrepancies in the online statement. I have been downloading the monthly statements and archiving them since I got the card. These show differences from the current online statement. Also, recently I download the last half dozen monthly statements, two of which differ from the downloads I made after the respective months finished. There are various entries for transactions that simply do not appear. It is often possible to identify a missing entry if I log in with an Internet browser rather than an App. In the statement, I click on an transaction, and it will show me the balances both before and after that transaction. Then I go back to the statement and click an adjacent transaction. If there is a missing transaction then the corresponding before or after balance will be wrong by the amount of the missing transaction. This tends to happen when a site does a test authorisation. I registered the card with Amazon on 9th December 2017, and they took out a £1 authorisation. The transaction did not complete and on 17th December the £1 was adjusted back on to the account. The authorisation appeared as a debit on the 9th and the refund appeared on 17th, but the original debit entry disappeared when the refund appeared. I downloaded the December statement on 3rd January, and this shows the refund but not the original debit. If I go back to those dates in the online statement, neither are now appearing. Service tickets raised with the Pockit Team got no satisfactory response. They just fobbed me off with a vaguely related answer and closed the ticket. Absolutely useless. I had to keep a spreadsheet so that could know the true state of the account and not the lies that Pockit seemed to be presenting. The Android App had over 2000 of my transactions cached on the phone. When I logged in sometimes it displayed cached rather than current data even if there is an Internet connection. At one point it was over £40 and 13 transactions behind the true position. Often it fails to show there is no Internet connection and does not warn that the displayed blanace is not current. Pressing the 'Home' button to leave the App can leave the account sort code and number visible in the list of recently used Apps. The Pockit Team showed no interest in this security risk. On one occasion it showed the sort code and account number of the bank account from which I had topped up the card. Then recently I started getting transactions declined for no apparent reason. Eventually I found out that they publish information about problems on Facebook. I am used to banking Apps showing me any specific service news in the App and not having to search elsewhere. Finally, after over two and a half years I was hit with a 99p monthly fee for the first time and without any warning. I decided to empty the account. That was supposed to be a free transaction but they charged me 99p for it. Reviewed on: 6th October 2019
Str8chat's avatar
Str8chat

Disgusting awful company

1
Disgusting company, with a disgusting service. Do not use them they take you money for admin fee and delivery if you need the card quick. Then do not do nothing with your application. Do not respond to emails. Spend over half an hour on phone to them. Then when u want to cancel it they don't give you your money back and mess you around for it. Once again not answering emails. They also state no checks for a card this is also lied. Disgusting awful company do not use. Reviewed on: 16th September 2019
Jake Matthew Rowbotham's avatar
Jake Matthew Rowbotham

Review Pockit: Account now

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