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Pockit: Account reviews

Name: Account
Rating: 2.91 (566 reviews)

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2.71

Based on 566 reviews, last reviewed 27th Mar 2025

100% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

43%

49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025

Latest lowest rating:

1

My Pockit Account has been on review for a week I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a monthly fee. ... Read more Reviewed on: 27th March 2025

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Pockit Account reviews (566)

Review of the Pockit, Account:

They try to stop your access to your own money

I was using amazon website when I was offered free prepaid pockit car and a credit of £5. I applied online and next day I received card. I was impresses with their quick service. When I loaded balance of £200 and checked online account, balance was not shown. I called the customer service who asked me to wait for 3 days to transfer funds. Normally funds from one UK bank account to another are transferred straight away within no time. After 3 days when I called and told them that funds were not shown, they ask me to check again and after a little while funds were shown in my account. Next day when I used card ATM to change the PIN, I could change PIN successfully, which means card was active. When I tried to withdraw £10, it says not authorized. When I tried this card on different shops, transactions were declined. Again I called them and told them that funds are shown however I am unbale to spend. The agent says that card is active and we have not received any authorization so we can not help. On arguing and asking to transfer to supervisor they said that case was sent to IT support, please allow 2 working days. After two working days when I called them they said that nothing wrong with your card or account, keep on using card. I asked them how could I use the card when it is not authorized. When I spoke to supervisor they say that they will send me a replacement card. On receiving replacement card I activated it online. Went to ATM machine and changed the PIN number. It did'nt work again. Then I sent them a legal notice with copy form information to the financial ombudsman. Then they resolved the issue and I was able to withdraw fund from the account It is therefore advised to keep people away from this card. They try to keep you away from ypur money and makes different lame excuses as delaying tactics. Not all people make complaint to ombudsman or court. Therefore they take those people money awa! Reviewed on: 21st August 2016

AVOID please this company is a scam

I have been with the company around 5/6 yrs all of a sudden today they have closed my account with money in and denied it had money in their now thief’s as well please stay clear, there’s is no contact number or nothing, this company seems to forget that without customers there’s no company but they are getting rid of customers at a fast rate, please stay well away this company doesn’t deserve customers Reviewed on: 29th September 2022

This is a scam of a company

Scam they blocked my account with £4500 i send all details that they whated about 7 months ago and now they say I didn't it's just a scam do not have any thing to do with this scam of a company they just steal your money Reviewed on: 26th August 2022

terrible

Update, 9 months after my sons benefits were withheld by Pick- Pockits the Ombudsman has now forced them to agree to return the money to the Department of Work and Pensions (as if they would have sent money to the wrong person). Hopefully my son might get the money in time for next Xmas which is when they refused to allow him access to his account even though he is a vulnerable adult that they purport to help. However as yet three weeks after the Ombudsman phoned me to let me know nothing has been returned. This organisation is extremely difficult to deal with, long waits to get through to a human, close accounts without warning leaving people potentially in desperate financial need. What possible reason could there be to withhold benefits from a government department? AVOID at all costs they are either incompetent or willfuly negligent.! Reviewed on: 18th August 2022

Horrible experience

Pockit had my account under review for a long time .Then claimed that they refunded the funds back to the sender which they didn't .They will ignore your messages and emails. Reviewed on: 22nd July 2022

terrible company avoid at all cost

where do i start with this company .... awful stay clear.freezing accounts with your money in ... no customer services so if you get any issues your on your own. my account was frozen with 1.5k in for weeks. i subimtted all id and it still wasnt enough. i have yet to get my money back !! Reviewed on: 21st July 2022

I am writing this review to help someone who wants to apply for an account with pockit ...please avoid at all cost these people are scammers

After sending all proof that a payment I received was legit, they still have my account on hold ..I have sent emails which have been ignored.Surpringly when I sent them an email from a different email address that's registered to my pockit account..i received a reply these people are scammers avoid they will have your money on hold and then you will never access it again . definitely taking them to a small claims court Reviewed on: 18th July 2022

Review

Bad customer service scammers been two weeks for my account under review and no news from them Reviewed on: 1st July 2022

Review scam

Been over two weeks and not a single reply from them about money being stuck in account scammers Reviewed on: 1st July 2022

They stole my money

Transferred £1600 to Pockit account and the money never appeared. When I contacted them about this they suspended my account. Now it's impossible to contact them. Reviewed on: 27th June 2022

Parasites

I have met some monumentally stupid people in my life but pocket are in another League. Blocking my account until I prove where the money comes from.... It CLEARLY says DWP - Department of Work & Pensions. And disability allowance. That's the government you fools. If they have sent me money fraudulently then block Borris's account, not mine. You've been happto receive the payments until now. I need that money to live on you. Parasites. Reviewed on: 31st May 2022

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