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Post Office: Car Insurance reviews

Name: Car Insurance
Rating: 2.21 (62 reviews)

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1.91

Based on 62 reviews, last reviewed 8th Oct 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

21%

10%

62%

Latest highest rating:

5

Renewed car insurance on a renewable quote. Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

Latest lowest rating:

1

AVOID! Useless and extortionate. Useless in the event of a claim - will palm you off to underwriters who are equally as useless and nothing will materialise from your claim. Despite h... Read more Reviewed on: 22nd September 2024

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About this product

Post Office offers insurance policies for a variety of needs, including motor, home, gadgets, travel and pet. Post Office provides specialised car insurance policies for drivers under and over the age of 50. Many benefits are included with comprehensive policies, like windscreen cover, overseas cover and a courtesy car.

What is most important to you from a car insurance policy? Perhaps you value a low-cost premium over a high level of cover? Maybe you’re looking for a variety of additional add-ons for some extra peace of mind. Or your priority could be finding a provider with an impeccable customer service record. Whatever the case, check out our Post Office car insurance reviews to find out how genuine customers rate their experiences with Post Office.

Have you had a car insurance policy with Post Office? Share your honest experience with our Smart Money People community. How did you find the sign-up process? Were you satisfied with the level of cover you received? Was your premium a reasonable cost? Did you encounter any problems throughout your policy term? Leave a Post Office car insurance review today. Together, we can help people like you make better decisions.

Post Office Car Insurance reviews (62)

Review of the Post Office, Car Insurance:

AVOID! Useless and extortionate.

Useless in the event of a claim - will palm you off to underwriters who are equally as useless and nothing will materialise from your claim. Despite having up to 3 years NCB and going into my 4th year insuring with PO, they thought it would be acceptable to increase my monthly premium from £128 to £266! Absolute p*ss-take and a smack in the face to a loyal paying customer of multiple years. Avoid! Reviewed on: 22nd September 2024

Great value easy online service

So easy to setup and clear information on their site. Reviewed on: 9th July 2019

Hassle Free And Good Value

The insurance was very quick to arrange online, had good coverage, and was good value. Reviewed on: 6th July 2019

Post-office money -rip off

I took insurance out for a motorbike on the 1st April for £124. On the 1st May I changed the bike. Post-Office offered me an extortionate price for the new bike (£450 as oppose to the £153 which what it has actually cost). So I said I would cancel the policy. The refund on the policy was £10.90! Outrageous Reviewed on: 2nd May 2019

CAR INSURANCE/ DO NOT BUY

Just found out that I have lost my annual no claims discount as I changed car half way through the year. What a joke!! Other insurance companies DO NOT play these games. I would advise that you steer clear and chose a company that know how to look after their customers. Reviewed on: 12th February 2019

ms

I have always had good customer service from them and have always done their best to assist me Reviewed on: 17th August 2018

AN ABYSMAL SERVICE

I thought that the +50 offer looked like a good scheme so made an application on-line and was accepted, paid a years premium, documents duly arrived by post and then two or three days before the policy was due to start I received a letter informing me that the policy had been cancelled. The reason given was that the Claims Underwriting Exchange (CUE) had belatedly identified two accidents that had taken place in the last five years that had not been declared by me. The first was on 01 August 2013 which I admittedly overlooked. The second was in May this year when a visitor bumped my vehicle when it was parked in my drive. I was in fact in bed. The third party admitted liability and his insurance company paid for repair. I had made no claim. CUE, however, had identified me as the driver and of being at fault. To try to sort this out with customer services became a nightmare, it took ages to get through in the first place and then often the line went dead before I could speak to anybody. In the end I realised that I was flogging a dead horse and went back to my original insurer. All this, when a quick call from PO Customer Services could have sorted these anomalies. I then discovered that there is no address to which you can send a letter of complaint: it all has to handled by CS. If there was a minus five star rating that would be my selection. I too will be contacting the Car Insurance Ombudsman. Reviewed on: 22nd July 2018

I will never use them again!

Got my first car in January 2018 from a dealership. After a month this car completely broke and I had to give it back. I got a Toyota Aygo instead which should of been much cheaper to insure than my first car. I had two options: Cancel my insurance and pay stupid feed and lose a month worth of insurance (£140)!!!! or stay with post office because I would of lost my no claims. The post office made my insurance so much more expensive than it should be! I should be paying no more than £80 for a little Toyota Aygo and they're charging me £140 a month! The Post Office is stealing money from people in the day light! Few more months and I'll be able to finish my year insurance and NEVER use them again! Would not recommend! Very rude staff too. Reviewed on: 28th June 2018

The most appalling insurance i have ever experienced

I have been driving for over 20 years and this is the most appalling car insurance i have ever experienced. I had an accident in January 2018 whereby another driver drove into me whilst stationery the third party wrote to me two days later to admit full liability Five months down the line post office insurance has still not updated the database to say this is a none fault accident resulting in my claim being counted as my fault by insurance companies. (one o f their excuses was that they did not receive payment from third party however the third party insurance company has been exceptional an only did not pay because post office had not sent them details of the amount owing. This has resulted in my having to pay 400 pounds to post office for insurance on the car from february to october (the car is no longer existent from february) and because they have not updated the car insurance database that this is a none fault accident my insurance has gone up on my new car from 500 pounds to 1000 i have rung this company on average once a week from february to June with an average time on phone of 40 mins and they still have not sorted it. I am now going to have to take this to financial ombudsman. Avoid them like the plague Reviewed on: 22nd June 2018

Not insurance just heart ache.

Don't waste your money no customer service they just pass the buck, the people on the phones just seem to look up a list of replays and pick one.nobody takes responsibility. The legal team I was given was minster law to call them cowboys is derogatory to cowboys. Total useless lie telling wide boys. Please don't waste your time and money if you do your be sorry. I'm off to take some advice from a proper insurance company. And the ombudsman can deal with minster law. There should be a law to stop clowns posing as solicitor's and insurance brokers. Reviewed on: 11th June 2018

Shocking service and dealing with claim

Don't be fooled like me and use Post Office. When you need them most... which is when you are needing to make a claim they are beyond shocking. Seriously I can't describe how bad the service is and leaves you frustrated and even more stressed at a time when you don't need any more stress. It seems that the post office are just a broker like many other companies, but they also outsource the call centres and now use Enterprise Rent a Car to manage your claim! I've had to spend hours now on the phone trying to get someone to help me with my claim and all they do is say that they are a broker and I have to deal with Axa. Seriously don't make the same mistake as me and think that Post Office is an ethical company and your insurance is safe with them. It isn't. And their set-up for customer services response is so poor. Will never use them or any of the post office services again. Reviewed on: 4th April 2018

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