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Richard Deacon

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Review of the Post Office, Car insurance:

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AN ABYSMAL SERVICE

I thought that the +50 offer looked like a good scheme so made an application on-line and was accepted, paid a years premium, documents duly arrived by post and then two or three days before the policy was due to start I received a letter informing me that the policy had been cancelled. The reason given was that the Claims Underwriting Exchange (CUE) had belatedly identified two accidents that had taken place in the last five years that had not been declared by me. The first was on 01 August 2013 which I admittedly overlooked. The second was in May this year when a visitor bumped my vehicle when it was parked in my drive. I was in fact in bed. The third party admitted liability and his insurance company paid for repair. I had made no claim. CUE, however, had identified me as the driver and of being at fault. To try to sort this out with customer services became a nightmare, it took ages to get through in the first place and then often the line went dead before I could speak to anybody. In the end I realised that I was flogging a dead horse and went back to my original insurer. All this, when a quick call from PO Customer Services could have sorted these anomalies. I then discovered that there is no address to which you can send a letter of complaint: it all has to handled by CS. If there was a minus five star rating that would be my selection. I too will be contacting the Car Insurance Ombudsman. Reviewed on: 22nd July 2018

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