Write a review

Post Office: Home Insurance reviews

Name: Home Insurance
Rating: 2.36 (53 reviews)

View other Post Office products

2.24

Based on 53 reviews, last reviewed 24th Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

15%

11%

51%

Latest highest rating:

5

bit expensive but fairly comprehensive bit expensive but fairly comprehensive Reviewed on: 24th August 2024

Latest lowest rating:

2

Access to website details .. I have been trying to access my policy on the website and although my log in details are correct and the password is correct it tells me my details ar... Read more Reviewed on: 14th March 2024

Read all reviews See your review

About this product

At Smart Money People, we collect Post Office home insurance reviews to give you insight into what you can expect as a Post Office policyholder.

Post Office offers both buildings and contents insurance with two levels of cover: Silver and Gold. All policyholders are given access to a legal helpline, 24/7 claims line and online self-service policy management. You can make your policy more robust with optional add-ons, such as home emergency cover, family legal protection and more.

Your home is likely your most valuable asset, so read our Post Office home insurance reviews to find out what policyholders have to say about their experiences. Learn how satisfied customers were with their Silver and Gold cover, as well as whether their additional extras were worthwhile. Find out if Post Office policyholders would recommend their cover to family or friends. Make an informed decision when selecting your next provider by reading customer reviews.

Have you had a home insurance policy with Post Office? Write a Post Office home insurance review on Smart Money People today. Let us know whether you took out buildings insurance, contents insurance, or both. Did you opt for Silver or Gold, and did you pay for any optional add-ons? How satisfied were you with the level of cover you received for the cost of the premium? Did you have any experience with Post Office’s customer service team? Did you need to make a claim, and if so, how well was it dealt with? Leave an honest review to help people like you make better decisions.

Post Office Home Insurance reviews (53)

Review of the Post Office, Home Insurance:

Post Office Home Insurance

We took out the Gold package home insurance with the Post Office for my elderly mum. Last week the boiler stopped giving out hot water. Called them on Tuesday and reported this. An 'Engineer' arrived on Wednesday and removed the part that he thought from the boiler that needed replacing and advised us that he needed a part and would be back in the afternoon. He did not turn up until Friday and this time he took off more parts and switched the water completely off in the whole house. He has not been seen since. I received a call from the Post Office who advised me that it will take 7 to 10 days for the part to be delivered. I was NOT advised however that there was no water in the house. The toilet does NOT flush and my mum is NOT able to use the shower as there is no water. I called the post office on Friday, Saturday and today and was advised that someone would ring me back. It is now Monday and no one has called me back. My mum is 77 years old, vulnerable and without water in the house. Just an update - On Monday I recieved a vm telling me that the parts had arrived and the Engineer would arrive between 8am and 2pm on Tuesday (yesterday) I called to confirm this on Monday. It is now Wednesday and 11:15 am and now one turned up yesterday. I am currently on hold and have been for over 30 minutes. Reviewed on: 5th September 2022

Robbers!

I did t want to renew in view of the policy increasing by £20 with no claims! I was told I would be charged a £20 cancellation fee plus a £10 admin fee!!! Logged a complaint but heard nothing and they have taken the money! Please avoid! Reviewed on: 19th February 2022

Good value product

House contents insurance offered at a very competitive price and straightforward application. Reviewed on: 12th January 2022

always quick phone reply. good staff.

Have renewed with Post Office as their Home Emergency plumber was superb. Reviewed on: 24th September 2021

Worst ins on market

Have home ins they are now saying they are not paying out even after photos and videos and video calls of the damage .wont be using this company ever again only gave 1 star because i couldnt give them minus Reviewed on: 6th September 2021

Misadvised

I would not recommend the Post Office for home insurance. We had a policy with them and when we purchased bikes we phoned up to check whether they would be covered. We were told they were fully covered, even outside the home. Well, when one bike was stolen we were then told the advisor had misinformed us and PO refused the claim and then dismissed our complaint. Certainly won't be renewing our policy with them. Reviewed on: 4th August 2021

contents insurance

I Had contents insurance with them 2 years ago and cancelled it 2 years ago because the policy changed and the price and now 2 years later they have taken money out of my Bank account for a new policy which I did not know about . I am still waiting for my money to be refunded , which they took without my consent . Disgraceful behaviour . THEY MUST BE DESPERATE. Reviewed on: 7th May 2021

Disgusting

Would not cover storm damage to roof Reviewed on: 22nd April 2021

Poor service from a trusted household name

I was happy with Post Office contents insurance until things changed at renewal stage. Trying to cancel a policy is difficult and their fees are extortionate. This is not what we expect from the Post Office. Don’t even consider this as an option for your contents insurance!! Reviewed on: 18th December 2020

Left without hot water and heating for two weeks during winter

Horrendous customer service, boiler broke two weeks ago and no end in sight for getting hot water or heating back. If and when it gets fixed I will be complaining for compensation and then leaving them. Reviewed on: 2nd December 2020

Terrible customer service and knowledge

Tried to make change before renewal date ie got reduced price and letter to confirm but still took full price! Also I am now retired and charge for that 16.00! Still haven't been refunded difference and no confirmation of job status amendment!! Reviewed on: 12th November 2020

Do you have a different Post Office product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Landlord Insurance
from Admiral 4.71 from 7 reviews
Home insurance
from Sagic 5.00 from 75 reviews
Home Insurance
from RIAS 1.88 from 44 reviews

There's still more to see!

Post Office has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub