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ramaiya9L

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Review of the Post Office, Home Insurance:

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Post Office Home Insurance

We took out the Gold package home insurance with the Post Office for my elderly mum. Last week the boiler stopped giving out hot water. Called them on Tuesday and reported this. An 'Engineer' arrived on Wednesday and removed the part that he thought from the boiler that needed replacing and advised us that he needed a part and would be back in the afternoon. He did not turn up until Friday and this time he took off more parts and switched the water completely off in the whole house. He has not been seen since. I received a call from the Post Office who advised me that it will take 7 to 10 days for the part to be delivered. I was NOT advised however that there was no water in the house. The toilet does NOT flush and my mum is NOT able to use the shower as there is no water. I called the post office on Friday, Saturday and today and was advised that someone would ring me back. It is now Monday and no one has called me back. My mum is 77 years old, vulnerable and without water in the house. Just an update - On Monday I recieved a vm telling me that the parts had arrived and the Engineer would arrive between 8am and 2pm on Tuesday (yesterday) I called to confirm this on Monday. It is now Wednesday and 11:15 am and now one turned up yesterday. I am currently on hold and have been for over 30 minutes. Reviewed on: 5th September 2022

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