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Post Office: Home Insurance reviews

Name: Home Insurance
Rating: 2.36 (53 reviews)

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2.21

Based on 53 reviews, last reviewed 24th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

15%

11%

51%

Latest highest rating:

5

bit expensive but fairly comprehensive bit expensive but fairly comprehensive Reviewed on: 24th August 2024

Latest lowest rating:

2

Access to website details .. I have been trying to access my policy on the website and although my log in details are correct and the password is correct it tells me my details ar... Read more Reviewed on: 14th March 2024

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About this product

At Smart Money People, we collect Post Office home insurance reviews to give you insight into what you can expect as a Post Office policyholder.

Post Office offers both buildings and contents insurance with two levels of cover: Silver and Gold. All policyholders are given access to a legal helpline, 24/7 claims line and online self-service policy management. You can make your policy more robust with optional add-ons, such as home emergency cover, family legal protection and more.

Your home is likely your most valuable asset, so read our Post Office home insurance reviews to find out what policyholders have to say about their experiences. Learn how satisfied customers were with their Silver and Gold cover, as well as whether their additional extras were worthwhile. Find out if Post Office policyholders would recommend their cover to family or friends. Make an informed decision when selecting your next provider by reading customer reviews.

Have you had a home insurance policy with Post Office? Write a Post Office home insurance review on Smart Money People today. Let us know whether you took out buildings insurance, contents insurance, or both. Did you opt for Silver or Gold, and did you pay for any optional add-ons? How satisfied were you with the level of cover you received for the cost of the premium? Did you have any experience with Post Office’s customer service team? Did you need to make a claim, and if so, how well was it dealt with? Leave an honest review to help people like you make better decisions.

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Post Office Home Insurance reviews (53)

EXCELLENT PROVIDER.

Even though I have not made a claim yet my my father had home insurance with the Post Office. My father was unfortunate enough to have a power surge and his electronic garage doors, television and fridge were affected. The Post Office settled the claim with ease. Reviewed on: 19th August 2019

Straightforward and reasonable

Quick response to query and updated policy with no hassle at all. Reviewed on: 19th August 2019

Be very careful!

Took out a building and contents policy with them in Aug 2018 and immediately cancelled the continuous payment authority on my credit card. Received email from them in July 2019 stating that my policy would automatically be renewed in Aug 2019 with a 30% increase incidentally - no thank you. Was informed by a customer services representative that continuous payment authority and automatic renewal were two different things????????? Be very careful if dealing with these guys. Reviewed on: 21st July 2019

Approachable Organisation

I was looking for new house insurance. Shopped around and searched the price comparison websites and on contact with them it has been plain sailing all the way. Renewed as still the best quote and effortless and seamless movement from one year to the next. Reviewed on: 5th May 2019

Extremely poor on many levels from a name I trusted

I would give zero if I could, be careful you are set to auto-renew and you can't take it off online, if you do it over the phone it may not be done. I believe strongly I had asked this to be done over the phone, they say not, I couldn't remove it so they took the money, my bank did a reversal so I could pay a new insurer, they finally sent a refund, the first within one day I had received threatening letters about it being passed over to the debt collecting agency, I paid them back and sorted in one day later, they have now done a reversal with my bank taking the money again. Spoken to them today and they have no record of having my money, the bank won't put my money back in. No one is in a rush to sort this and refund me my money. I have taken it to the financial ombudsman who are supporting me. Reviewed on: 22nd March 2019

Extra charges

Haven’t had to claim but the policy is strong and is better value than most other places however the extra charges are off putting. Reviewed on: 11th January 2019

Insured us for the year then at the end of the year wrote to us and said they would not offer a renewel and gave no reason as to why.

We had a policy on our house for a year but were told hey would not offer a review. They asked if anything had changed over the year and we said no and wanted to continue the cover but they declined but gave no reason. Very poor service, not to be trusted. I'm not convinced that the year we were covered was actually a good cover? We never claimed but I will stay clear of this company in future. Reviewed on: 26th December 2018

Wouldn't renew contents because of asbestos ROOF!

The Post Office was my Home Contents insurer for one year, but when it came to renewal time, they said that because my home has an asbestos roof, they wouldn't any longer be able to cover me. Since I cannot understand why my roof should impact on contents as opposed to buildings cover, I think they are a very poor insurance company. Reviewed on: 18th August 2018

Claim for tree that fell on my house from next door, HOLE IN ROOF .

Rang to claim , and each time got a different person on the phone , was told to hang on to find out about my claim, had to complain and 3weeks later still no help or payment, utter waste of time using these people, seem they are all part timers. Reviewed on: 5th July 2018

home insurance

This company has recently swapped from AVIVA to Lloyds and their service has become awful! We have called them twice recently. First time they have given our details to a third company that has contacted us more than 5 times to claim some money for the repairing, even though the actual work was fully covered by our policy! Second time the lady at the customer service decided that it was not their responsibility, despite the fact that she admitted that she is not a plumber and she does not have any clue of why that was not covered by the policy. Her ONLY suggestion was to call a plumber, ask for a report, pay for the report and THEN contact them again. Should the report confirm that the issue would have been covered by the insurance, we may obtain a refund. In the meantime we should just wait and deal with the issue on our own. Reviewed on: 21st June 2018

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