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Post Office: Home Insurance reviews

Name: Home Insurance
Rating: 2.36 (53 reviews)

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2.21

Based on 53 reviews, last reviewed 24th Aug 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

15%

11%

51%

Latest highest rating:

5

bit expensive but fairly comprehensive bit expensive but fairly comprehensive Reviewed on: 24th August 2024

Latest lowest rating:

2

Access to website details .. I have been trying to access my policy on the website and although my log in details are correct and the password is correct it tells me my details ar... Read more Reviewed on: 14th March 2024

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About this product

At Smart Money People, we collect Post Office home insurance reviews to give you insight into what you can expect as a Post Office policyholder.

Post Office offers both buildings and contents insurance with two levels of cover: Silver and Gold. All policyholders are given access to a legal helpline, 24/7 claims line and online self-service policy management. You can make your policy more robust with optional add-ons, such as home emergency cover, family legal protection and more.

Your home is likely your most valuable asset, so read our Post Office home insurance reviews to find out what policyholders have to say about their experiences. Learn how satisfied customers were with their Silver and Gold cover, as well as whether their additional extras were worthwhile. Find out if Post Office policyholders would recommend their cover to family or friends. Make an informed decision when selecting your next provider by reading customer reviews.

Have you had a home insurance policy with Post Office? Write a Post Office home insurance review on Smart Money People today. Let us know whether you took out buildings insurance, contents insurance, or both. Did you opt for Silver or Gold, and did you pay for any optional add-ons? How satisfied were you with the level of cover you received for the cost of the premium? Did you have any experience with Post Office’s customer service team? Did you need to make a claim, and if so, how well was it dealt with? Leave an honest review to help people like you make better decisions.

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Post Office Home Insurance reviews (53)

Conflict of interest

First off, I'm not insured by The Post office but my rear neighbor is and when a section of a fir tree that was on the boundary fell during storm Eunice. He contacted the Post office who insured his house and the sent an assessor to see the damage which consisted of broken tiles and damaged guttering. Two days later, a tree surgeon came and started to cut down all the trees on the shared border. I accepted the fact that the lovely tree had to go as I had seen the rot in the branch that fell and conceded that it might be prudent to fell it. But then the tree surgeon started to fell the other trees and I challenged him. He said the assessor had said they were all dangerous and needed to come down. I asked him to state his reasons one if which was that they moved in the wind. Now these are fir trees and have been safely in place for many years and posed no threat. The branch that fell only came down because the house owner had cut the lower branches down and ivy had sent roots into the tree allowing water ingress. When I pointed this out to the tree surgeon, he said he couldn't see any ivy roots even when I grabbed a handful, he just asked what my qualification were. I asked who had instructed him and he said the Post office assessor. I am now waiting to see the assessor report on the matter. Not a good advert for the PO. I have not been consulted in this action although it does affect me and others in the area. Reviewed on: 20th February 2022

Robbers!

I did t want to renew in view of the policy increasing by £20 with no claims! I was told I would be charged a £20 cancellation fee plus a £10 admin fee!!! Logged a complaint but heard nothing and they have taken the money! Please avoid! Reviewed on: 19th February 2022

Good value product

House contents insurance offered at a very competitive price and straightforward application. Reviewed on: 12th January 2022

always quick phone reply. good staff.

Have renewed with Post Office as their Home Emergency plumber was superb. Reviewed on: 24th September 2021

Worst ins on market

Have home ins they are now saying they are not paying out even after photos and videos and video calls of the damage .wont be using this company ever again only gave 1 star because i couldnt give them minus Reviewed on: 6th September 2021

Misadvised

I would not recommend the Post Office for home insurance. We had a policy with them and when we purchased bikes we phoned up to check whether they would be covered. We were told they were fully covered, even outside the home. Well, when one bike was stolen we were then told the advisor had misinformed us and PO refused the claim and then dismissed our complaint. Certainly won't be renewing our policy with them. Reviewed on: 4th August 2021

contents insurance

I Had contents insurance with them 2 years ago and cancelled it 2 years ago because the policy changed and the price and now 2 years later they have taken money out of my Bank account for a new policy which I did not know about . I am still waiting for my money to be refunded , which they took without my consent . Disgraceful behaviour . THEY MUST BE DESPERATE. Reviewed on: 7th May 2021

Disgusting

Would not cover storm damage to roof Reviewed on: 22nd April 2021

Poor service from a trusted household name

I was happy with Post Office contents insurance until things changed at renewal stage. Trying to cancel a policy is difficult and their fees are extortionate. This is not what we expect from the Post Office. Don’t even consider this as an option for your contents insurance!! Reviewed on: 18th December 2020

Left without hot water and heating for two weeks during winter

Horrendous customer service, boiler broke two weeks ago and no end in sight for getting hot water or heating back. If and when it gets fixed I will be complaining for compensation and then leaving them. Reviewed on: 2nd December 2020

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