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Post Office: Home Insurance reviews

Name: Home Insurance
Rating: 3.54 (58 reviews)

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3.54

Based on 58 reviews, last reviewed 28th Aug 2026

300% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

21%

14%

10%

50%

Latest highest rating:

5

Post Office Home Insurance It was very easy to get insurance through the Post Office. I have never had to worry about the documents or anything with them. I haven't had to con... Read more Reviewed on: 28th August 2026

Latest lowest rating:

1

I am 84, had my policy automaticlly renwed. I am 84, had my policy automaticlly renwed. No confirmation or documents. Realised issue when I received my monthly bank statement! Told as over 14 da... Read more Reviewed on: 18th May 2026

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About this product

At Smart Money People, we collect Post Office home insurance reviews to give you insight into what you can expect as a Post Office policyholder.

Post Office offers both buildings and contents insurance with two levels of cover: Silver and Gold. All policyholders are given access to a legal helpline, 24/7 claims line and online self-service policy management. You can make your policy more robust with optional add-ons, such as home emergency cover, family legal protection and more.

Your home is likely your most valuable asset, so read our Post Office home insurance reviews to find out what policyholders have to say about their experiences. Learn how satisfied customers were with their Silver and Gold cover, as well as whether their additional extras were worthwhile. Find out if Post Office policyholders would recommend their cover to family or friends. Make an informed decision when selecting your next provider by reading customer reviews.

Have you had a home insurance policy with Post Office? Write a Post Office home insurance review on Smart Money People today. Let us know whether you took out buildings insurance, contents insurance, or both. Did you opt for Silver or Gold, and did you pay for any optional add-ons? How satisfied were you with the level of cover you received for the cost of the premium? Did you have any experience with Post Office’s customer service team? Did you need to make a claim, and if so, how well was it dealt with? Leave an honest review to help people like you make better decisions.

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Post Office Home Insurance reviews (58)

Good company.

Good company been with the post office a long time and trust with this company is very good. Reviewed on: 12th October 2022

Post Office Home Insurance

We took out the Gold package home insurance with the Post Office for my elderly mum. Last week the boiler stopped giving out hot water. Called them on Tuesday and reported this. An 'Engineer' arrived on Wednesday and removed the part that he thought from the boiler that needed replacing and advised us that he needed a part and would be back in the afternoon. He did not turn up until Friday and this time he took off more parts and switched the water completely off in the whole house. He has not been seen since. I received a call from the Post Office who advised me that it will take 7 to 10 days for the part to be delivered. I was NOT advised however that there was no water in the house. The toilet does NOT flush and my mum is NOT able to use the shower as there is no water. I called the post office on Friday, Saturday and today and was advised that someone would ring me back. It is now Monday and no one has called me back. My mum is 77 years old, vulnerable and without water in the house. Just an update - On Monday I recieved a vm telling me that the parts had arrived and the Engineer would arrive between 8am and 2pm on Tuesday (yesterday) I called to confirm this on Monday. It is now Wednesday and 11:15 am and now one turned up yesterday. I am currently on hold and have been for over 30 minutes. Reviewed on: 5th September 2022

good

recommended. fair price for home insurance Reviewed on: 15th August 2022

Absolutely disgusting service

Absolutely disgusted with the service from Post Office Home Insurance, complete scammers Reviewed on: 18th July 2022

Total scammers and rip off

My daughter moved house ten years ago and She applied for home insurance in new bought property as she was staying in council house. She just noticed they were taking £50 off by direct debit for a two bedroom house. When sh e finally got through to someone,they said it was because she never signed credit agreement ,total nonsense,. They just keep talking a load of garbage. Don’t ever want to buy anything from post office , my daughter is single parent and they were sending letters to old address,Thomas D Reviewed on: 25th June 2022

Conflict of interest

First off, I'm not insured by The Post office but my rear neighbor is and when a section of a fir tree that was on the boundary fell during storm Eunice. He contacted the Post office who insured his house and the sent an assessor to see the damage which consisted of broken tiles and damaged guttering. Two days later, a tree surgeon came and started to cut down all the trees on the shared border. I accepted the fact that the lovely tree had to go as I had seen the rot in the branch that fell and conceded that it might be prudent to fell it. But then the tree surgeon started to fell the other trees and I challenged him. He said the assessor had said they were all dangerous and needed to come down. I asked him to state his reasons one if which was that they moved in the wind. Now these are fir trees and have been safely in place for many years and posed no threat. The branch that fell only came down because the house owner had cut the lower branches down and ivy had sent roots into the tree allowing water ingress. When I pointed this out to the tree surgeon, he said he couldn't see any ivy roots even when I grabbed a handful, he just asked what my qualification were. I asked who had instructed him and he said the Post office assessor. I am now waiting to see the assessor report on the matter. Not a good advert for the PO. I have not been consulted in this action although it does affect me and others in the area. Reviewed on: 20th February 2022

Robbers!

I did t want to renew in view of the policy increasing by £20 with no claims! I was told I would be charged a £20 cancellation fee plus a £10 admin fee!!! Logged a complaint but heard nothing and they have taken the money! Please avoid! Reviewed on: 19th February 2022

Good value product

House contents insurance offered at a very competitive price and straightforward application. Reviewed on: 12th January 2022

always quick phone reply. good staff.

Have renewed with Post Office as their Home Emergency plumber was superb. Reviewed on: 24th September 2021

Worst ins on market

Have home ins they are now saying they are not paying out even after photos and videos and video calls of the damage .wont be using this company ever again only gave 1 star because i couldnt give them minus Reviewed on: 6th September 2021

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