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Post Office: Home Insurance reviews

Name: Home Insurance
Rating: 2.36 (53 reviews)

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2.21

Based on 53 reviews, last reviewed 24th Aug 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

15%

11%

51%

Latest highest rating:

5

bit expensive but fairly comprehensive bit expensive but fairly comprehensive Reviewed on: 24th August 2024

Latest lowest rating:

2

Access to website details .. I have been trying to access my policy on the website and although my log in details are correct and the password is correct it tells me my details ar... Read more Reviewed on: 14th March 2024

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About this product

At Smart Money People, we collect Post Office home insurance reviews to give you insight into what you can expect as a Post Office policyholder.

Post Office offers both buildings and contents insurance with two levels of cover: Silver and Gold. All policyholders are given access to a legal helpline, 24/7 claims line and online self-service policy management. You can make your policy more robust with optional add-ons, such as home emergency cover, family legal protection and more.

Your home is likely your most valuable asset, so read our Post Office home insurance reviews to find out what policyholders have to say about their experiences. Learn how satisfied customers were with their Silver and Gold cover, as well as whether their additional extras were worthwhile. Find out if Post Office policyholders would recommend their cover to family or friends. Make an informed decision when selecting your next provider by reading customer reviews.

Have you had a home insurance policy with Post Office? Write a Post Office home insurance review on Smart Money People today. Let us know whether you took out buildings insurance, contents insurance, or both. Did you opt for Silver or Gold, and did you pay for any optional add-ons? How satisfied were you with the level of cover you received for the cost of the premium? Did you have any experience with Post Office’s customer service team? Did you need to make a claim, and if so, how well was it dealt with? Leave an honest review to help people like you make better decisions.

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Post Office Home Insurance reviews (53)

Terrible customer service and knowledge

Tried to make change before renewal date ie got reduced price and letter to confirm but still took full price! Also I am now retired and charge for that 16.00! Still haven't been refunded difference and no confirmation of job status amendment!! Reviewed on: 12th November 2020

Dreadful - cannot cancel a policy!

I do not know where to begin. I owned two properties. both insured for buildings with Post Office. I sold one and needed to cancel the policy. Told I could not cancel. Then told I could cancel but they would need to take a £35 cancellation fee off my card and was that alright. No mention of any refund. Computer systems all over the place. Have rung countless times to try to cancel policy. Was told computer system has a problem and cannot be done. Send emails to manager one reply then silence, heard nothing. Have written to Managing Director. Was told by one operator any refund could not be guaranteed to be backdated to the date of completion of property sale. Dreadful, would never use again. Reviewed on: 11th November 2020

Rip of scammers

I purchased the insurance and the very next day realised I had missed something off. I tried to amend this online but got a message saying you can't make any amendments online. Were in 2020 and you can't do things online??? So I call them to ammend and first they say they will charge a £10 ammendment fee and then they quote me a ridiculous amount for what I want to change. So I then choose to cancel and I have to pay £20 fee? Within a day? Disgusting service never use them for anything again. Reviewed on: 7th August 2020

They're OK but you really need to watch them!

I had a letter saying that my home insurance policy was due to be automatically renewed but my payment details were out of date. I phoned the centre and they said that they can't do anything as they haven't got the details there themselves yet (but yet, I had a letter?). With this in mind I took out a new policy. Days later, I saw that they had taken the money for the old policy as well! Long wait on the phone to sort their mistake out. Also, like with all insurance companies, they will sting you on the renewal price if you don't shop around. The phone manner of the customer service advisor is great though. The man was clear, happy to explain anything etc. so that's a plus. Reviewed on: 20th May 2020

They do you on the renewal

Didn’t have any claims then got a renewal letter...gone up 35% for nothing. Log in to the online “self service” (ha!) system and you can’t cancel the renewal. Tried via the online chat. The online chat agent can’t cancel the renewal. I have to phone a separate renewal agent (First Source)...and then spend forever on hold. I would just cancel the direct debit, but they have a separate credit agency who have just told me they will start charging if I don’t sign the paperwork as the renewal is valid...but I can’t get through on the phone because of Covid-19.... Why have a self service website if you can’t do anything? Bunch of jokers. Will never use post office for anything. Shoddy. Reviewed on: 11th May 2020

House Insurance Documentation

Bought house insurance a month ago but still haven't received the documents via email. Tried the website and it ihas been out of action for the last two weeks - absolutely shocking. I sent them an email and they have given me phone numbers to ring so I'll give that a try but appalling service overall. Reviewed on: 28th March 2020

Savings accounts.

7 weeks ago I tried to open new accounts with better rates of interest. I received email confirmation and then nothing. I rang and was told it would take ten days. Nothing happened but I was unable to access my account and therefore my funds. All my phone calls came to nothing. I was left in the hands of the technical department who would contact me within 48 hours. Today finally the customer service representative replaced my log in details ( why the others couldn't do this I have no idea). I have been offered £30 compensation. This was to be paid into my savings account but I am yet to receive it. I am looking into a more reliable company. Reviewed on: 1st October 2019

Good price

Good price but haven't claimed yet so not sure about how helpful they are Reviewed on: 14th September 2019

Expensive with very limited cover and extortionate fees.

Very basic and low levels of cover for what you pay. Don't believe the hype, they may charge you £50 less than competitors but cover levels are tiny and unsuitable for purpose. Also fees applied to account are just stupid. £30 to arrange the policy, £20 if you miss a payment, £35 to cancel a policy. Plus auto renewal of the policy with very little notice and generally premium goes up and cover levels remain static or decrease. Not recommended at all. Reviewed on: 31st August 2019

Auto renew price hike

Been with Post Office for 2 years, I have no complains about the service. But last year, I received a letter with a substantial price increase, called to cancel, and they offered me an extremely competitive deal (better than other companies). Same thing happened this year, the policy price DOUBLED, they had a phone number on the leaflet which didn't work. Finally managed to google them and get a hold off them. This time they didn't offer a good deal, so cancelled my policy and switched to another company. These black hat marketing techniques are just plain wrong! And I believe people who are not internet savvy or pay attention to those things would get conned. Reviewed on: 21st August 2019

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