Write a review

Newsletter

Go to business site

Post Office: Home Insurance reviews

Name: Home Insurance
Rating: 3.34 (57 reviews)

View other Post Office products

3.34

Based on 57 reviews, last reviewed 20th Aug 2026

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

19%

14%

11%

51%

Latest highest rating:

5

Home and car insurance great Great experience-value for money-insurance coverage is good for the price Reviewed on: 20th August 2026

Latest lowest rating:

1

I am 84, had my policy automaticlly renwed. I am 84, had my policy automaticlly renwed. No confirmation or documents. Realised issue when I received my monthly bank statement! Told as over 14 da... Read more Reviewed on: 18th May 2026

Read all reviews Write a review

About this product

At Smart Money People, we collect Post Office home insurance reviews to give you insight into what you can expect as a Post Office policyholder.

Post Office offers both buildings and contents insurance with two levels of cover: Silver and Gold. All policyholders are given access to a legal helpline, 24/7 claims line and online self-service policy management. You can make your policy more robust with optional add-ons, such as home emergency cover, family legal protection and more.

Your home is likely your most valuable asset, so read our Post Office home insurance reviews to find out what policyholders have to say about their experiences. Learn how satisfied customers were with their Silver and Gold cover, as well as whether their additional extras were worthwhile. Find out if Post Office policyholders would recommend their cover to family or friends. Make an informed decision when selecting your next provider by reading customer reviews.

Have you had a home insurance policy with Post Office? Write a Post Office home insurance review on Smart Money People today. Let us know whether you took out buildings insurance, contents insurance, or both. Did you opt for Silver or Gold, and did you pay for any optional add-ons? How satisfied were you with the level of cover you received for the cost of the premium? Did you have any experience with Post Office’s customer service team? Did you need to make a claim, and if so, how well was it dealt with? Leave an honest review to help people like you make better decisions.

Review Post Office: Home Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Post Office Home Insurance reviews (57)

contents insurance

I Had contents insurance with them 2 years ago and cancelled it 2 years ago because the policy changed and the price and now 2 years later they have taken money out of my Bank account for a new policy which I did not know about . I am still waiting for my money to be refunded , which they took without my consent . Disgraceful behaviour . THEY MUST BE DESPERATE. Reviewed on: 7th May 2021

Disgusting

Would not cover storm damage to roof Reviewed on: 22nd April 2021

Poor service from a trusted household name

I was happy with Post Office contents insurance until things changed at renewal stage. Trying to cancel a policy is difficult and their fees are extortionate. This is not what we expect from the Post Office. Don’t even consider this as an option for your contents insurance!! Reviewed on: 18th December 2020

Left without hot water and heating for two weeks during winter

Horrendous customer service, boiler broke two weeks ago and no end in sight for getting hot water or heating back. If and when it gets fixed I will be complaining for compensation and then leaving them. Reviewed on: 2nd December 2020

Terrible customer service and knowledge

Tried to make change before renewal date ie got reduced price and letter to confirm but still took full price! Also I am now retired and charge for that 16.00! Still haven't been refunded difference and no confirmation of job status amendment!! Reviewed on: 12th November 2020

Dreadful - cannot cancel a policy!

I do not know where to begin. I owned two properties. both insured for buildings with Post Office. I sold one and needed to cancel the policy. Told I could not cancel. Then told I could cancel but they would need to take a £35 cancellation fee off my card and was that alright. No mention of any refund. Computer systems all over the place. Have rung countless times to try to cancel policy. Was told computer system has a problem and cannot be done. Send emails to manager one reply then silence, heard nothing. Have written to Managing Director. Was told by one operator any refund could not be guaranteed to be backdated to the date of completion of property sale. Dreadful, would never use again. Reviewed on: 11th November 2020

Rip of scammers

I purchased the insurance and the very next day realised I had missed something off. I tried to amend this online but got a message saying you can't make any amendments online. Were in 2020 and you can't do things online??? So I call them to ammend and first they say they will charge a £10 ammendment fee and then they quote me a ridiculous amount for what I want to change. So I then choose to cancel and I have to pay £20 fee? Within a day? Disgusting service never use them for anything again. Reviewed on: 7th August 2020

They're OK but you really need to watch them!

I had a letter saying that my home insurance policy was due to be automatically renewed but my payment details were out of date. I phoned the centre and they said that they can't do anything as they haven't got the details there themselves yet (but yet, I had a letter?). With this in mind I took out a new policy. Days later, I saw that they had taken the money for the old policy as well! Long wait on the phone to sort their mistake out. Also, like with all insurance companies, they will sting you on the renewal price if you don't shop around. The phone manner of the customer service advisor is great though. The man was clear, happy to explain anything etc. so that's a plus. Reviewed on: 20th May 2020

They do you on the renewal

Didn’t have any claims then got a renewal letter...gone up 35% for nothing. Log in to the online “self service” (ha!) system and you can’t cancel the renewal. Tried via the online chat. The online chat agent can’t cancel the renewal. I have to phone a separate renewal agent (First Source)...and then spend forever on hold. I would just cancel the direct debit, but they have a separate credit agency who have just told me they will start charging if I don’t sign the paperwork as the renewal is valid...but I can’t get through on the phone because of Covid-19.... Why have a self service website if you can’t do anything? Bunch of jokers. Will never use post office for anything. Shoddy. Reviewed on: 11th May 2020

House Insurance Documentation

Bought house insurance a month ago but still haven't received the documents via email. Tried the website and it ihas been out of action for the last two weeks - absolutely shocking. I sent them an email and they have given me phone numbers to ring so I'll give that a try but appalling service overall. Reviewed on: 28th March 2020

Do you have a different Post Office product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Landlord Insurance
from Simply Business 4.14 from 44 reviews
Home Insurance
from TSB 2.93 from 13 reviews
Home Insurance
from Legal and General 4.21 from 90 reviews

Want to see more from Post Office?

Business Banking
from Post Office 4.28 from 6 reviews
Money Card
from Post Office 4.21 from 9 reviews
Pet Insurance
from Post Office 4.06 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub