Kathryn Fox's community profile page

Write a review

Viewing profile for,

Kathryn Fox

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (2)

Review of the Post Office, Savings:

View on product page

Savings accounts.

7 weeks ago I tried to open a new savings account. I received an email confirmation and then nothing. I phoned to enquire and was told that the checks could take ten days. I had no more contact but was unable to access my account and therefore my funds. During three further phone calls I was passed from person to person and twice ended up waiting for the technical department to contact me. No more contact. Finally today the customer representative provided me with a new pass number ( why could no one else do this?) and I am able to access my account. I still haven't managed to open a new account, I was offered £30 compensation, which I haven't received and I am now in the process of moving my accounts to another provider. Reviewed on: 1st October 2019

Kathryn Fox

1 user marked as helpful

Review of the Post Office, Home Insurance:

View on product page

Savings accounts.

7 weeks ago I tried to open new accounts with better rates of interest. I received email confirmation and then nothing. I rang and was told it would take ten days. Nothing happened but I was unable to access my account and therefore my funds. All my phone calls came to nothing. I was left in the hands of the technical department who would contact me within 48 hours. Today finally the customer service representative replaced my log in details ( why the others couldn't do this I have no idea). I have been offered £30 compensation. This was to be paid into my savings account but I am yet to receive it. I am looking into a more reliable company. Reviewed on: 1st October 2019

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.