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Review of the Post Office, Home Insurance:

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Dreadful - cannot cancel a policy!

I do not know where to begin. I owned two properties. both insured for buildings with Post Office. I sold one and needed to cancel the policy. Told I could not cancel. Then told I could cancel but they would need to take a £35 cancellation fee off my card and was that alright. No mention of any refund. Computer systems all over the place. Have rung countless times to try to cancel policy. Was told computer system has a problem and cannot be done. Send emails to manager one reply then silence, heard nothing. Have written to Managing Director. Was told by one operator any refund could not be guaranteed to be backdated to the date of completion of property sale. Dreadful, would never use again. Reviewed on: 11th November 2020

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