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Post Office: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.93 (137 reviews)

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1.78

Based on 137 reviews, last reviewed 7th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

4

Easy to use, easy to renew, reasonable price, able t... Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Latest lowest rating:

1

No stars - Avoid, avoid, avoid No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights ... Read more Reviewed on: 7th March 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Post Office Travel Insurance reviews (137)

Review of the Post Office, Travel Insurance:

No stars - Avoid, avoid, avoid

No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights because of a cancer diagnosis after booking and taking out insurance. It has taken 9 weeks to settle the claim despite being straightforward with medical evidence etc all presented within the first two weeks. Passed from one claims handler to the next, some couldn't understand the medical reports, initial one failed to send us the crucial claims document - which was only sent 8 weeks after the claim was initiated - and Collinson kept asking for information that banks and airlines do not ordinarily make available. This despite several long phone calls and email exchanges. Left feeling that they will try anything to avoid paying out. Reviewed on: 7th March 2025

They don't pay out

Booked a cruise, my first holiday in 6 years. Couldn't travel due to illness - all signed up by my GP. They won't pay out because they are "overworked". It has taken them 6 months so far. I am a SubPostmaster and have removed Post Office Travel Insurance from sale. Reviewed on: 9th September 2023

Rip off post office

Bought insurance on line big mistake after finishing they sent the policy I couldn’t open it when I got back from holiday after a big problem with with airline and travel agent I phoned them only to be told you only insured your luggage over£70 for luggage insurance I didn’t take any I took a cabin bag as we were only going for 7 nights they replied to my email with you was not insured for that situation be careful as they are con artists wish I had read reviews wouldn’t recommend Reviewed on: 4th September 2023

The Best

the cheapest on the market, I recommend it to everyone Reviewed on: 24th August 2023

The worst!!!

I didn't read rhe reviews before buying travel insurance from them. The worst costumer service ever. We must to call from the hospital in Turkey 2 hours so they can send the documents for the calm for my 4years son!!! He was so upset because of the injury and besides the injury he need to wait 2 more hours at the hospital for the insurance!! Reviewed on: 23rd August 2023

Terrible customer service

Absolutely appalling customer service when trying to make a claim - they tried to tell me what I was claiming for was not covered under my insurance and it took me reading out the wording of the policy agreement to show that it was. Then they only sent me money for one of my claims and not the other resulting in having to ring them again. Each phone call taking over an hour each time due to an extremely long time spent on hold Reviewed on: 1st August 2023

Do Not Buy

I have been trying now to make a claim on Post Office Travel insurance for 5 months. My husband and I were prevented from going on a cruise when he had a cardiac arrest in February. His heart condition was accepted as an existing medical condition on the policy which cost £1200. They constantly pass the buck, ask for medical notes and leave everything to the last legal minute they are allowed. They owe us £8000plus. I know others have reported them to the Financial Conduct Authority and have done so myself Reviewed on: 26th July 2023

Not worth the broadband space of downloading the docs ,

Purchased post office insurance, they just find any reason not to pay. Don’t buy it . We had a cancelled flight which incurred lots of cost getting home, Collinson would not pay out, waste of money don’t use Reviewed on: 26th July 2023

AVOID,IT IS VIRTUALLY A SCAM.

Do not use the post office travel insurance.it is underwritten by Collinsons travel insurance.they will not pay out for claims,do not understand why the post office use them.most people give them 1*!!!AVOID AT ALL COSTS AND I MEAN COSTS.there are 1000s of bad reviews on complaints sites. Reviewed on: 26th June 2023

Password nightmare

Tried to access online. Changing password didn't help. Prompt to reset password came from TRAVEL.Rang call centre, she reset it, got in once. Then travel.insurance wouldn't let me in. Reset wouldn't work, rang. Man said he'd send email but didn't. Now can't access home insurance either. Won't be renewing either police, what a farce. Reviewed on: 8th June 2023

Unbelievably bad .do not buy

Have had great difficulty trying to submit a claim for travel insurance for holiday we were unable to take die to death of my mother.have emailed and submitted forms and tried ringing.witjout even an acknowledgement.unbelievably bad customer service! Reviewed on: 24th April 2023

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