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Precise Mortgages: Mortgage reviews

Name: Mortgage
Rating: 1.79 (29 reviews)

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1.52

Based on 29 reviews, last reviewed 21st Nov 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

14%

3 star

76%

Latest highest rating:

5

Never had a problem with them I took out a mortgage in June 2015. Whenever I have called Precise they have been courteous. However, they didn’t offer me a new product at the end of... Read more Reviewed on: 14th June 2022

Latest lowest rating:

1

I tried to pay money off the mortgage and each time... I tried to pay money off the mortgage and each time after I paid them the money they found another reason not to assign it to my account and each time... Read more Reviewed on: 21st November 2024

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About this product

Are you looking for Precise Mortgages mortgage reviews? At Smart Money People, people like you leave their Precise Mortgages reviews so that others can make better decisions about which mortgage to choose. If you've already used Precise Mortgages for their fixed or tracker mortgage, why not leave a review of your own and share your insight. With the power of your reviews, we're changing financial services for the better.

Precise Mortgages Mortgage reviews (29)

Review of the Precise Mortgages, Mortgage:

Absolutely horrendous company.

Absolutely horrendous company. I made the initial application payment of £465 and was advised I would receive a full refund based on the product I was taking out. 4 months on I have not received the refund, raised a complaint and they provided conflicting information and asked me to check with my bank, I provided proof of my bank statements for two full months showing no refund. I’ve now had to take this to the financial ombudsman and my bank have taken the case to get the money back. I feel very let down by this company and wouldn’t ever use them again. Reviewed on: 14th August 2024

Superb slow/ customer support is a complete mess

Used to be a good lender, but is a complete mess in nowadays.. We buying properties heavily as a business so like 3-5 diff applications at the same time.. Precise outsourced their offices abroad I believe so as customer support no longer able to understand nor speak properly :) Whole process is superb slow.. I mean - even my broker told me- we should turn away from Precise.. None of our complains so far was resolved.. There is much better and safer lenders in nowadays, stay away from Precise! Reviewed on: 24th November 2021

Very Poor Client Management

Very Poor Client Management, lack of information provided. Went through the whole process and they pulled out without reason. Terrible communication - avoid at all costs! Reviewed on: 11th January 2021

Total shambles

As an experienced portfolio landlord I'm used to dealing with lenders. However,Precise are without doubt the most shambolic. Each dept works in silos,nobody communicates with each. No idea of customer needs or service. Avoid at all cost. Reviewed on: 30th April 2020

Avoid

Very poor credit management team and make silly excuses not to lend. They take you on a wild goose chase and take arrangement fees and valuation fees and then make silly excuses why the application gets declined. Reviewed on: 3rd April 2020

DEVASTATED!

DEVASTATED! We exchanged contracts today on a property, our future home which we told Precise we would not occupy until we no longer had a buy to let mortgage on it (property to be let until we sell our current home and business and therefore pay off the BLT mortgage).Nothing in their terms and conditions to say that this might be a problem, only occupancy during the terms of their mortgage which we understand. Because we have intent to occupy in the future (after the mortgage is paid off) they have withdrawn the mortgage offer AFTER exchange and BEFORE completion which was due tomorrow! Reviewed on: 9th January 2020

Excellent Customer Service

I applied through a broker and was advised the checks are more thorough and would take longer than a straight forward high street application. My credit history was very poor with recent CCJs so I wasn’t expecting a great result. However, I got an offer in 3 weeks and spoke to precise directly a couple of times during the process and they were very pleasant and helpful. Can’t fault them! Would definitely recommend for anyone with a more difficult to place application. Reviewed on: 5th November 2019

Terrible!

Waited 4 months for a mortgage offer to then rather than apologise tell me they want more deposit. Avoid!!! Reviewed on: 28th September 2019

Mid application

Through a broker in Sheffield, I was pre approved no problem, then reduced the amount I could borrow, added fees and increased the fixed rate to 5 years, questioning where the deposit is coming from, broker has been saying for weeks we are nearly there, I could probably be there with another lender, if you dont want my business, say no quickly. I have campaigned against credit companies, with Rt Hon Ed Milliband MP, I am sure he will soon be asking us how our move is going..... Reviewed on: 31st August 2019

Time wasters who just want your fees

Took 6 months to agree to offer after being pre approved in principal - paid fees and then precise kept asking for more docs that were not industry standard even with a 30 percent deposit. Offered a 1 month mortgage - joke of a company who just want to get you to Pay your fees with no intention of progressing Reviewed on: 2nd May 2019

Beware of incentives (text removed by Smart Money People)

Just taken out a mortgage with the above. On the mortgage pre application I was told that I qualified for a refund on the valuation fees on mortgage completion. This and other fees were paid and the process continued. Once the mortgage was completed Precise then decided to change their mind and refused to issue a refund. The overall process was not the best, they were slow with dealing with the application and seem to slow the process up even more with minor issues. (text removed by Smart Money People). I would not use or recommend again. Reviewed on: 8th February 2019

Reply from Precise Mortgages We regret to read you were unhappy with your experience with us. If one of our mortgage products has an incentive that one or more fees will be refunded, e.g. on completion, then this will be clearly set out in the Mortgage Offer; conversely, if the fees are not refundable, this will also be made clear in the Offer. We’d like to investigate your case in more detail, but can’t find you on our system with the details you’ve provided here. If you’d like us to look into this for you, please call us on 01902 625958 between 9am and 5pm. Response date: 25th February 2019