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Purely Pets: Pet Insurance reviews

4.65
Based on 2,026 reviews, last reviewed 11th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

SAVE YOUR MONEY - GO ELSEWHERE I pay £924 a year in premiums, NEVER CLAIMED before (he's 11). My dog had an Op was only £800 and they won't cover it as my pet didn't go for yearly c... Read more Reviewed on: 11th February 2025
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gemma

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

Purely Pets Pet Insurance reviews (2026)

Review of the Purely Pets, Pet Insurance:

They take too long to pay out for claims.

1
They take so long to pay out for claims. I sent my claim on 1st December and am being told that they generally take 4 weeks to settle. It is now 24th January! Every time I call I get told that I should hear in 3 days. There should be no problem in paying out as this is not an ongoing condition, it is for accidental injury. I would avoid this company at all costs. Reviewed on: 24th January 2024

The best protection for your pet

5
The online portal is easy to use. The prices are competitive and we are confident in knowing that if and when our dogs need treatment then we dont have to worry about the cost as much. Reviewed on: 17th July 2021

Excellent cover for a fair price.

5
I looked at many let insurers and found purely let’s a good all round insurer. Nit only a good price, but excellent cover and well respected. Reviewed on: 17th July 2021

Best pet insurance and best price

5
This is a the first time I’ve used purely pets and found the online firm east to complete Reviewed on: 17th July 2021

Best to be found

5
Scoured the Internet and phoned around, the level of cover is excellent and the cover price is brilliant, yes you could get cheaper, but the cover would be so reduced. My dog is in safe hands Reviewed on: 17th July 2021

No fuss

5
Easy and uncomplicated to arrange cover with no unnecessary time consuming questions to answer. Extremely competitively priced Reviewed on: 17th July 2021

Sympathetic and efficient

5
My dog became gravely ill and needed immediate treatment with scans and blood tests. The Vets dealt with the insurance payments as they knew the process. Purely personal were fast, efficient and sympathetic. A real relief to the whole family Reviewed on: 17th July 2021

Been very happy so far

5
Great value pet insurance and love the little touches like the monthly newsletter Reviewed on: 17th July 2021

Can't make 1 complaint

5
No bad words to say at present. Nothing but great experiences so far. Thank you! Reviewed on: 17th July 2021

Quick and easy to set up

2
But very slow and uncommunicative if you have claim....steer clear and save your money!! Reviewed on: 17th July 2021

Never disappointed

5
Very friendly and best quote for what my toby requires. Reviewed on: 17th July 2021